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Cellular Phone Forum / Providers / Cingular / April 2005I Want to Terminate My Contract!
Since Cingular acquired AT&T, mobile phone coverage in my area has been reduced dramatically. I always get dropped calls, and can no longer make phone calls where I used to. It is awful, and I want out. I've got a little less than one year left in my contract- and I want to terminate my contract now without incurring fees. My justification: they are not withholding the contract since they are no longer providing me with adequate phone coverage and service. Is this enough justification? Any suggestions on what to say or what to do so that I can terminate the contract without the termination fee would be greatly appreciated. Thanks, Unhappy Cingular Subscriber > Since Cingular acquired AT&T, mobile phone coverage in my area has been > reduced dramatically. I always get dropped calls, and can no longer [quoted text clipped - 6 lines] > > Is this enough justification? Certainly is. Write a certfied letter to Cingular HQ in Atlanta with a copy to your State's Attorney General. > Any suggestions on what to say or what > to do so that I can terminate the contract without the termination fee [quoted text clipped - 3 lines] > > Unhappy Cingular Subscriber Thanks for the prompt response. Certified Letter- meaning via certified mail through USPS, correct? (In other words, it doesn't have to be notarized.) Any specific language I need to specify in the letter? Should I even bother calling Customer Service first to try cancelling coverage? Thanks. > Thanks for the prompt response. Certified Letter- meaning via certified > mail through USPS, correct? (In other words, it doesn't have to be [quoted text clipped - 4 lines] > > Thanks. A cell phone is bought assuming service, if that service is removed or significantly deteriorated, it is no longer "Fit for Purpose" and contract has effectively been broken by Cingular. >> Thanks for the prompt response. Certified Letter- meaning via certified >> mail through USPS, correct? (In other words, it doesn't have to be [quoted text clipped - 8 lines] > significantly deteriorated, it is no longer "Fit for Purpose" and > contract has effectively been broken by Cingular. So you are a lawyer now?  SignatureJJ http://www.cingular.com http://www.texaspowerhouse.com http://www.txmma.com > >> Thanks for the prompt response. Certified Letter- meaning via certified > >> mail through USPS, correct? (In other words, it doesn't have to be [quoted text clipped - 10 lines] > > So you are a lawyer now? No, and neither are you, but over the years I have seen several posts from folks who have reported doing what I suggested and had their contracts voided. Cellular shills often try to mislead customers to think nothing can ever void a contract, and that of course is false. Thanks for the info... If anyone else has successfully done this, I'm interested in hearing what you've done... > Thanks for the info... If anyone else has successfully done this, I'm > interested in hearing what you've done... I've seen several posts over the years from folks that have done EXACTLY what I suggested, and have had their contracts voided. if you only have a few months of contract left, it might be more cheaper to just drop your line to the lowest plan and then ride it out.. > Thanks for the info... If anyone else has successfully done this, I'm > interested in hearing what you've done... > if you only have a few months of contract left, it might be more cheaper to > just drop your line to the lowest plan and then ride it out.. If his coverage has seriously deteriorated, he's entitled to have the contract voided. Jack Zwick Wrote: > > if you only have a few months of contract left, it might be mor > cheaper to > > just drop your line to the lowest plan and then ride it out.. > > If his coverage has seriously deteriorated, he's entitled to have the > contract voided. Cingular may void his contract, but they are under no obligation t have to. In the wireless service agreement, it says coverage is no guaranteed. More importantly, it's not safe to assume that this is a direct resul of Cingular buying AT&T. If his coverage has dropped it could be fo several reasons, phone going bad, bad cell tower nearby, or somethin else that could obstruct the signal strength of the tower. I have a hard time believing that there would be less coverage and mor dropped calls as a result of the AT&T buyout. Most people I've spoke with have told me the opposite. I think before he even attempts to cancel, he needs to let Cingula know about his so called poor coverage, to see if they know why it' gone down hill. They may be able to fix the situation, but they can' fix the problem if they don't know there is a problem I agree- it's not for certain that my significant reduction in coverage is a direct result of Cingular's acquisition of AT&T Wireless. My reduced coverage did, however, signficantly reduced shortly after the acquistion. I've heard that after the acquistion, Cingular sold/reduced service on some cell sites that had "duplicate coverage." Since I always had Cingular and good coverage, I'm assuming that AT&T kept their site in my area and got rid of theirs, in turn reducing my coverage. Of course, I could be wrong. Nevertheless, I'm left with poor coverage. In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best coverage, you need a phone with both bands. That could be one reason your coverage is not so good. You might want to borrow a friend's phone and test it out in your neighborhood. >I agree- it's not for certain that my significant reduction in coverage > is a direct result of Cingular's acquisition of AT&T Wireless. My [quoted text clipped - 6 lines] > > Nevertheless, I'm left with poor coverage. > In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best coverage, > you need a phone with both bands. That could be one reason your coverage is > not so good. You might want to borrow a friend's phone and test it out in > your neighborhood. If he had good coverage and has lost it due to some change by Cingular, it should not be up to the customer to jump through hoops to figure out why. Cingular should either + Solve the problem - giving him a new phone if he needs coverage in a additional band. or + Let him out of his contract. > >I agree- it's not for certain that my significant reduction in coverage > > is a direct result of Cingular's acquisition of AT&T Wireless. My [quoted text clipped - 6 lines] > > > > Nevertheless, I'm left with poor coverage. > > In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best coverage, > > you need a phone with both bands. That could be one reason your coverage is [quoted text clipped - 11 lines] > > + Let him out of his contract. Has it been proven that Cingular is at fault? HAs it proven that Cingular made a change? Answer to both questions- no. I don't agree. Equipment is the responsibility of the customer. The service contract is only in exchange for the phone subsidy upon initial purchase. Customers can always pay full retail price for a phone and not have any contract at all. Wireless carriers try in many ways to make customers happy to retain them for many years, but they are not obligated to anything. >> In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best >> coverage, [quoted text clipped - 25 lines] >> > >> > Nevertheless, I'm left with poor coverage. > I don't agree. Equipment is the responsibility of the customer. The > service contract is only in exchange for the phone subsidy upon initial > purchase. Customers can always pay full retail price for a phone and not > have any contract at all. Equipment is sold on the assumption it is "Fit for Purpose" if it is made not to be by dint of some change Cingular made, the contract should be voided, and any AG will assist in that. > Wireless carriers try in many ways to make customers happy to retain them > for many years, but they are not obligated to anything. They insist on holding customers to written contract, and it works both ways. > >> In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best > >> coverage, [quoted text clipped - 25 lines] > >> > > >> > Nevertheless, I'm left with poor coverage. I've got 11 months left on my contract... > > Thanks for the prompt response. Certified Letter- meaning via certified > > mail through USPS, correct? (In other words, it doesn't have to be [quoted text clipped - 8 lines] > significantly deteriorated, it is no longer "Fit for Purpose" and > contract has effectively been broken by Cingular. So you propose bringing the AG into the mix before allowing the company to make the customer whole? Sounds like a waste of tax dollars to me. Pretty unethical as well. What's so unethical about cc'ing the AG? > What's so unethical about cc'ing the AG? The unethical part is utilizing a service that is used after attempts to rectify the situation have failed. You admit that you haven't even contacted Cingular yet. Your point is well taken. Which is why I decided not to include them in the correspondence at this time. Thanks. I recommend some patience because your new service provider may not be any better. If you have a 1900MHz only phone, try an 850/1900MHz phone and that might solve your problem. I've heard that sometimes, the fix is that easy. Try to convince Cingular to sell you new phone at a discounted prices without having to extend your contract. > Since Cingular acquired AT&T, mobile phone coverage in my area has been > reduced dramatically. I always get dropped calls, and can no longer [quoted text clipped - 12 lines] > > Unhappy Cingular Subscriber I've got a friend with T-Mobile, and we've compared coverage side-by-side in the same trouble areas I have. T-Mobile has excellent coverage, as opposed to Cingular. =============================================== * Reply by Jack D. Russell, Sr. <jackru$$ell2@notmail.com> * Newsgroup alt.cellular.cingular * Reply to: All; "Unhappy Cingular Subscriber" <pacificgrove@gmail.com> * Date:Sun, 17 Apr 2005 06:19:26 -0500 * Subj: Re: I Want to Terminate My Contract! ===================================================== UCS>I've got a friend with T-Mobile, and we've compared coverage UCS>side-by-side in the same trouble areas I have. T-Mobile has UCS>excellent coverage, as opposed to Cingular. ...and your area would be? SignatureJack Central Coast (California) > Central Coast (California) In the land of "Let's do lunch" and high tech existence, Cellular coverage is spotty at best throughout the state. There's no coverage on major portions of I-5 and US101. On Highway 1 there's only service around SLO, Monterey and SC. Down in LaLa Land last year, I was listening to a radio program about cellular service and they claimed that LA was ranked 571st in coverage and service among all of the markets in the US. San Diego has had the worst coverage of all. A few years ago, I was doing some consulting with a company in SD. I was traveling around with their sales force covering an area from Orange County to Tijuana and east to the 215. I tested cell phones from 5 different carriers - Nextel was the worst! In the Bay Area, Verizon has been pretty good but Sprint seems to be better in the areas that I travel through. I ordered a Cingular phone online and I'll be trying them as soon as I get my new phone. YMMV because service is always changing and things may have improved since then. Also, some phones work better than others with specific sub-systems and parts of a carrier's network. Chas. I've got a friend with T-Mobile, and we've compared coverage side-by-side in the same trouble areas I have. T-Mobile has excellent coverage, as opposed to Cingular. If terminating my contract doesn't work, I'll try what you've suggested. Thanks. > I recommend some patience because your new service provider may not be any > better. [quoted text clipped - 3 lines] > to convince Cingular to sell you new phone at a discounted prices without > having to extend your contract. If he had a 1900 MHz phone, and now needs a 850/1900 for the same coverage when he went into his contract, Cingular should provide a phone of equal value for FREE. > Since Cingular acquired AT&T, mobile phone coverage in my area has been > reduced dramatically. I always get dropped calls, and can no longer [quoted text clipped - 12 lines] > > Unhappy Cingular Subscriber What kind of phone do you have, GSM, TDMA, Multiband? What part of the country do you live? The reason I ask is that last summer I looked at switching from AT&T to another carrier. I checked out Cingular, Verizon and T-Mobile. I was traveling all over the country on business for a number of years and AT&T's TDMA coverage was great throughout much of the US. It was terrible in parts of the East Coast and most of the West Coast. I researched the Cingular/AT&T takeover. The articles that I read indicated that Cingular was going to divest themselves of their East and West Coast systems and adopt AT&T's systems in those areas. At that point I decided against Cingular, at least until after the takeover was complete. If this was the case, then I have to assume that Cingular adopted AT&T's TDMA systems rather than their GSM network. I kept my AT&T TDMA phone active with minimal service until the end of January. Service never improved. Chas. If you follow some of the advice I read in this thread, you'll just be wasting postage. Cingular does not guarantee service to anyone (nor does ANY wireless carrier) read your contract. Having said that you need to go to the nearest Cingular Corporate store and let them look at your phone. They will take care of it from there. BTW, ANYWHERE T-Mobile has excellent service Cingular does too. If Cingular doesn't provide native service in an area where T-Mobile does you will roam on T-Mobile. > If you follow some of the advice I read in this thread, you'll just be > wasting postage. Cingular does not guarantee service to anyone (nor does > ANY wireless carrier) read your contract. Sorry you corporate shill. The contract is not the be all and end all. Having sold you a phone, there is an implied warranty of "fitness for purpose", and == IF == your coverage has grossly deteriorated, they will let you out of your contract, although sometimes it takes a phone call for an AG's office. > Having said that you need to go > to the nearest Cingular Corporate store and let them look at your phone. > They will take care of it from there. BTW, ANYWHERE T-Mobile has excellent > service Cingular does too. If Cingular doesn't provide native service in > an area where T-Mobile does you will roam on T-Mobile. Sorry, Cingular does not have 100% roaming interchangablility with T-Mobile. That's a BIG LIE. > > If you follow some of the advice I read in this thread, you'll just be > > wasting postage. Cingular does not guarantee service to anyone (nor does [quoted text clipped - 5 lines] > let you out of your contract, although sometimes it takes a phone call > for an AG's office. Excuse me, oh one of little knowledge- when did you gain credentials in contract law? You know nothing about this, or any other subject you spout on about. In more than one case, you have given bad information that has resulted in even more pain for people naive enough to believe you. Why don't you leave the legal opinions to those that might actually know. All you are doing is stroking that delicate little ego of yours, and acting like a child doing it. > > Having said that you need to go > > to the nearest Cingular Corporate store and let them look at your phone. [quoted text clipped - 4 lines] > Sorry, Cingular does not have 100% roaming interchangablility with > T-Mobile. That's a BIG LIE. Proof? Or is this another one of your personal opinions presented as fact? You are the ultimate troll. |
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