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Cellular Phone Forum / Providers / Cingular / April 2005Another report on Customer Care
Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add Vocal Laboratories as an independent source of wireless ratings that rated SprintPCS worst. http://wireless.weblogsinc.com/entry/1234000950040698/ > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > Vocal Laboratories as an independent source of wireless ratings that > rated SprintPCS worst. > > http://wireless.weblogsinc.com/entry/1234000950040698/ Do all independent sources advertise their own miracle customer service program at the same time they release a customer service poll? I think that would qualify it as 'slightly tainted'. > > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 5 lines] > program at the same time they release a customer service poll? I think that > would qualify it as 'slightly tainted'. Don't like the message, attack the messenger. They got the same results as everyone else. Sprint is worst. Why doesn't Sprint do something about it????? >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add >> > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 10 lines] > > They got the same results as everyone else. Sprint is worst. > Why doesn't Sprint do something about it????? They did and made it worse, they consolidated call centers, and they outsourced a lot of their support to IBM. > >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > >> > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 10 lines] > > > > They got the same results as everyone else. Sprint is worst. > > > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > > > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 7 lines] > > Don't like the message, attack the messenger. Since when is a comment about the obvious conflict of interest an attack? > They got the same results as everyone else. Sprint is worst. And being the best in this industry is a good thing? Funny, I've never had a problem with Sprint Customer Care, Nextel's on the other hand is 200 X worse. I think I'll do what I have been for my whole life and make my OWN judgments. > > > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > > > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 9 lines] > > They got the same results as everyone else. Sprint is worst. > Funny, I've never had a problem with Sprint Customer Care, Nextel's on the > other hand is 200 X worse. I think I'll do what I have been for my whole > life and make my OWN judgments. anecdotal evidence (one person's results) means zilch, which is why surveys are done, to get a more balanced picture. When asking thousands, Sprint always does worst. Well, if you want to use that analogy, that's fine but remember, that's how cults start. Ultimately people need to start making their OWN decisions because 'opinions' are like a.sholes, everyone has one and they all stink. Just because I think Nextel sucks big moose cock doens't mean everyone has to think the way I do, I know a lot of people who hate Nextel. Does that make them a bad company? In my eyes it does but they still make money. How? I have no f**king idea. Will I ever use their service again? No way in hell! and the same goes for Verizon AND Cingular. Living in New York I have heard NOTHING good about any of the companies I mentioned other than Sprint. > > Funny, I've never had a problem with Sprint Customer Care, Nextel's on the > > other hand is 200 X worse. I think I'll do what I have been for my whole [quoted text clipped - 3 lines] > surveys are done, to get a more balanced picture. When asking thousands, > Sprint always does worst. > Well, if you want to use that analogy, that's fine but remember, that's how > cults start. Ultimately people need to start making their OWN decisions [quoted text clipped - 5 lines] > and the same goes for Verizon AND Cingular. Living in New York I have heard > NOTHING good about any of the companies I mentioned other than Sprint. Last time I was in NYC and a customer of Sprint, it was worse than swiss cheese the coverage. 43rd and Madison. 8th street and Hudson, dead spots all over. When I returned with Cingular last summer, coverage was infinitely better, although I understand Cingular uses T-Mobile as roaming partner there. P.S. You may tend to reduce your credibility by using such bad language. In the past, my experience with them has not been good. In the past couple days, I've called them twice and was treated very well. At the end of the call, they summarized what we did and asked if I was satisfied with their service. Maybe Sprint is paying attention to the surveys. > In the past, my experience with them has not been good. In the past > couple days, I've called them twice and was treated very well. At the > end of the call, they summarized what we did and asked if I was > satisfied with their service. > > Maybe Sprint is paying attention to the surveys. It would be nice, if that were the case. First off I didn't use ANY bad language, technically. It was your own bad mind that filled in the blanks. So, in 'your experience' you have no luck with SprintPCS but let's say for a moment that you were very happy with them and then read that so-called report you posted. What would have thought about it? You would have thought it was BS but now that you have had bad luck with them you're posting this garbage all over usenet. Please, do us all a favor and get a blog to post your drivel. Don't tell us the site, just let those who want to read it, read it. It's clear that most in this group don't agree with you. > > Well, if you want to use that analogy, that's fine but remember, that's how > > cults start. Ultimately people need to start making their OWN decisions [quoted text clipped - 15 lines] > > P.S. You may tend to reduce your credibility by using such bad language. > First off I didn't use ANY bad language, technically. It was your own bad > mind that filled in the blanks. Nice try. WRONG. Just as SprintPCS apologizers are wrong in trying to discredit FOUR different studies each which found SprintPCS worst for customer service. > So, in 'your experience' you have no luck with SprintPCS but let's say for a > moment that you were very happy with them and then read that so-called [quoted text clipped - 31 lines] > > > > P.S. You may tend to reduce your credibility by using such bad language. >>First off I didn't use ANY bad language, technically. It was your own bad >>mind that filled in the blanks. [quoted text clipped - 50 lines] >>> >>>P.S. You may tend to reduce your credibility by using such bad language. This thread is absolutely absurd....if you don't like the service you're getting drop them and go with somebody else but for christ sakes shutup already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! > This thread is absolutely absurd....if you don't like the service you're > getting drop them and go with somebody else but for christ sakes shutup > already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! "Jack Zwick" dropped SprintPCS a while ago, and claimed he was never going to post in the Sprint newsgroup again. He moved to Cingular, and started whining about Cingular's failure to rebrand AT&T Wireless stores fast enough for his tastes. He's not happy unless he's complaining. He likes to post to random newsgroups in addition to the one or two groups relevant to his post. For example, I see no particular reason to include either the Cingular or Verizon newsgroups in this thread. His lies are documented on Google Groups, as is my response to the one "lie" he'll most certainly pull out in response to this post (because he doesn't have anything else to hold against me). I'm convinced he's an ex-SPCS employee that got fired and has an agenda.  SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" > This thread is absolutely absurd....if you don't like the service you're > getting drop them and go with somebody else but for christ sakes shutup > already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And who appointed you moderator of all Usenet? I merely posted a link to a new survey on Customer Service, as always showing SprintPCS worst, and the Sprint shills break their arms trying to discredit it. I have no affiliation with Sprint other than I'm a happy customer. You on the other hand are borderlineing on troll status... oh wait... you're already there Phillipe. > > This thread is absolutely absurd....if you don't like the service you're > > getting drop them and go with somebody else but for christ sakes shutup [quoted text clipped - 5 lines] > showing SprintPCS worst, and the Sprint shills break their arms trying > to discredit it. I am also a very happy customer. I have called Sprint CS many times and have always been very satisfied. You reap what you sew. It is that simple. Sprint CS is the best! Let's hear it for Sprint!!! Bubba >I have no affiliation with Sprint other than I'm a happy customer. You on > the other hand are borderlineing on troll status... oh wait... you're [quoted text clipped - 10 lines] >> showing SprintPCS worst, and the Sprint shills break their arms trying >> to discredit it. > I am also a very happy customer. I have called Sprint CS many times and have > always been very satisfied. You reap what you sew. It is that simple. Sprint > CS is the best! Let's hear it for Sprint!!! They need to train their CSRs better. But the CSRs are as polite and helpful as Verizon Wireless CSRs were when I was with Verizon. And when I have a problem, it gets fixed. My main issue is with some of the CSRs that give answers that are absolutely not correct (and at times that has frustrated me quite a bit). SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" >They need to train their CSRs better. > [quoted text clipped - 3 lines] >My main issue is with some of the CSRs that give answers that are absolutely >not correct (and at times that has frustrated me quite a bit). Sprint needs to scrap the entire Customer Service (CS) system and start over. My most recent statement was the first one where my new retention agreement was fully in place. The charges were higher than I was promised. I emailed back to CS a copy of the email where the previous CSR promised me a percentage discount off my total billl (before taxes), and inquired as to why I didn't get the full discount. The CSR now handling the case apologized and said that the previous CSR made a mistake and that Sprint could only apply discounts to the base plans, not to the total bill, and that I would not get the additional discount. I emailed back the CSR, stating that I had a written promise from Sprint (another CSR made the *SAME* promise to me in email), and I expected them to honor their promises. After more emails, I ended up accepting some more Anytime minutes as appeasement, as that seemed to be the best I was going to get, and I didn't want to anger Sprint into terminating me. When I first switched to Vision, something got messed up and I ended up with $120 in Vision charges on my first bill. Thankfully, CS removed the charges immediately after I pointed out the problem. To add further insult to injury...I have an email from CSR indicating that I would get the $150 rebate for buying a new phone if I signed a two year agreement (the CSR even made a "note" on my account). Guess what...I bought the MM7400 and signed the two year agreement, but Sprint denied my rebate application. Also, when I activated the phone, I specifically asked the CSR about the rebate and was told that everything was in order for me to receive the rebate. Of course, I have no proof of the phone call, as I did not record it. I still don't have the rebate mess settled. So, this fairly simple task of buying a new phone and switching to Vision has pretty much went up in flames because of complete incompetence by Sprint CS. This company has the worst case of right-hand-doesn't-know-what-left-hand-is-doing syndome that I have ever seen. Thank goodness I have all this in email. At least I have a chance to get what was promised. To add further insult to the first insult added to the injury, I have to take ribbing from my buddy who warned me that Sprint would completely mess this up and that I should switch to CIngular. My advice for dealing with Sprint: do EVERYTHING possible by email/website. It may take a little longer, but you will have a written record of what went on. At the least, you might be able to shame Sprint into doing the right thing. On the bright side, the MM7400 is a very nice phone... Joe Huber huber.joseph@comcast.net > >They need to train their CSRs better. > > [quoted text clipped - 4 lines] > >My main issue is with some of the CSRs that give answers that are absolutely > >not correct (and at times that has frustrated me quite a bit). They lie to get you off the phone, and satisfy their 6 minute handle time. > Sprint needs to scrap the entire Customer Service (CS) system and > start over. My most recent statement was the first one where my new [quoted text clipped - 12 lines] > as that seemed to be the best I was going to get, and I didn't want to > anger Sprint into terminating me. Typical of the lying weasels. > When I first switched to Vision, something got messed up and I ended > up with $120 in Vision charges on my first bill. Thankfully, CS [quoted text clipped - 25 lines] > written record of what went on. At the least, you might be able to > shame Sprint into doing the right thing. You failed. Did you try contacting their Executive Services? > On the bright side, the MM7400 is a very nice phone... > > Joe Huber > huber.joseph@comcast.net >>>My main issue is with some of the CSRs that give answers that are absolutely >>>not correct (and at times that has frustrated me quite a bit). > > They lie to get you off the phone, and satisfy their 6 minute handle > time. I don't think they're lying. Well, some of them may be; you have bad CSRs in any large organization. I think most of them are misinformed and badly trained. And by the way, I'd like to point out that you swear that I'm a Sprint shill, but I wouldn't be posting that I have had recent problems with Sprint CS if I was. I give credit where credit is due and complain when it's warranted. The last thing I'd *ever* say is that Sprint has no CS problems, because that's simply not true. But you have a history of making up things to support your "facts", and on the occasions when you do actually post relevant or semi-relevant information, you're taken a lot less seriously as a result. (Watch "Jack" accuse me of a personal attack now...) To bring this ontopic for the groups to which it's crossposted, I feel that Verizon has better overall Customer Service than Sprint. My wife has had a Sprint phone since 2000 but I left Verizon for Sprint last June, but not because of their CS (it was actually due to unfixed repair issues). I don't know how Cingular is, because I won't use Cingular because one of their parents is SBC and I no longer give any money to SBC after they attempted to screw me over a few years ago to the tune of about $200. FWIW, I know people that have had very good experience with Cingular, and I know others that have horrid experiences, but the same applies to Sprint and Verizon. I think what people saying "cs sucks" fail to realize is that there are no big carriers that I know of that have just one call center. The VZW call center that serviced Northeast Ohio was great when I lived there. Same for Sprint. Both comapnies' CS teams serving Southern California are ok, but not quite as good as those serving Northern Ohio. It's a given that a carrier's coverage varies from region to region, but CS does too. Anyone in any of these newsgroups have experience with their carrier's CS in different areas of the country? (keeping in mind that if you're not at home, the carrier will probably route you to your home area's CS based on your phone number) I'd even be interested in what Jack Zwick has to say on this point. :) SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" >>But the CSRs are as polite and helpful as Verizon Wireless CSRs were when I was >>with Verizon. And when I have a problem, it gets fixed. [quoted text clipped - 4 lines] > Sprint needs to scrap the entire Customer Service (CS) system and > start over. Nah. Tech Support is well-clued. If you can get past level-one CS, they're OK too. It's primarily the frontline CS reps that I have a current problem with. > in email), and I expected them to honor their promises. After more > emails, I ended up accepting some more Anytime minutes as appeasement, > as that seemed to be the best I was going to get, and I didn't want to > anger Sprint into terminating me. "anger Sprint into terminating me?" Sounds like you were involved in a heated argument... > To add further insult to injury...I have an email from CSR indicating > that I would get the $150 rebate for buying a new phone if I signed a > two year agreement (the CSR even made a "note" on my account). Guess > what...I bought the MM7400 and signed the two year agreement, but > Sprint denied my rebate application. Reason? >Also, when I activated the > phone, I specifically asked the CSR about the rebate and was told that > everything was in order for me to receive the rebate. Of course, I > have no proof of the phone call, as I did not record it. I still > don't have the rebate mess settled. I don't like dealing with frontline Customer Service anymore. They have all but eliminated the hold times from a few years ago, which is great, but they need to bring frontline CS back in-house. Or at least outsource to another company, because the current company is not training their employees at all (or so it seems). > incompetence by Sprint CS. This company has the worst case of > right-hand-doesn't-know-what-left-hand-is-doing syndome that I have > ever seen. Yeah, that's become a big problem recently. > To add further insult to the first insult added to the injury, I have > to take ribbing from my buddy who warned me that Sprint would > completely mess this up and that I should switch to CIngular. *shrug* My little brother has had major CS troubles with Cingular too. I used to have great experiences with Verizon CS when I was a Verizon customer, and they are said to have the best CS in the industry, but there are still a lot of people who have had problems with them too. > My advice for dealing with Sprint: do EVERYTHING possible by > email/website. It may take a little longer, but you will have a > written record of what went on. At the least, you might be able to > shame Sprint into doing the right thing. I'd like more details on that rebate. Perhaps we can figure out what's going on and help you fix things. SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" >>This company has the worst case of >> right-hand-doesn't-know-what-left-hand-is-doing syndome that I have >> ever seen. >Yeah, that's become a big problem recently. >I'd like more details on that rebate. Perhaps we can figure out what's going on >and help you fix things. Well, as of last night, I'm told that I should now get the rebate check in 4-6 weeks. We'll see... When I wanted to buy the MM-7400, the local Costcos were out of the MM7400, and the rebate period was coming to an end. The CSR noted on my account (and in email) that the rebate period would be extended for me, as part of the retention deal, to allow me to get the phone at Costco. In another piece of mis-information, the Sprint rep at Costco told me when I bought the phone that Sprint was extending the rebate period anyway, but that he had not yet received the new rebate forms with the new ending date printed on them. Again, another piece of bad information leading me to believe that all would be well with the rebate. Sprint, in fact, did not extend the rebate period. I bought the phone as soon as Costco got more and submitted the rebate form, although it was 3 days after the initial rebate period ran out. However, the person who processed my rebate form apparently did not bother to check the notes on my account, and denied the rebate because it was 3 days late. All I was told last night was that after reveiwing my account, they are going to give me the rebate. Again, one department not knowing what the other department is promising/doing. Joe Huber huber.joseph@comcast.net > >>This company has the worst case of > >> right-hand-doesn't-know-what-left-hand-is-doing syndome that I have [quoted text clipped - 27 lines] > Again, one department not knowing what the other department is > promising/doing. More likely the rep at Costco flat lying to make a sale. Sew in the context in which you used it is spelled "sow". Please go to grammar school before you decide to post to usenet with an educated aire. Regards, Ferdy >I am also a very happy customer. I have called Sprint CS many times and >have always been very satisfied. You reap what you sew. It is that simple. [quoted text clipped - 18 lines] >>> showing SprintPCS worst, and the Sprint shills break their arms trying >>> to discredit it. >> This thread is absolutely absurd....if you don't like the service you're >> getting drop them and go with somebody else but for christ sakes shutup [quoted text clipped - 5 lines] > showing SprintPCS worst, and the Sprint shills break their arms trying > to discredit it. Damn, JZ, you're a jackass everywhere. Nice try but you didn't answer the question put forth to you, Phillipe. > > First off I didn't use ANY bad language, technically. It was your own bad > > mind that filled in the blanks. [quoted text clipped - 38 lines] > > > > > > P.S. You may tend to reduce your credibility by using such bad language. >> Funny, I've never had a problem with Sprint Customer Care, Nextel's on >> the [quoted text clipped - 4 lines] > surveys are done, to get a more balanced picture. When asking thousands, > Sprint always does worst. Absolutely amazing how you close you sound like Phillipe and his 150 alter egos ... Bob >>Funny, I've never had a problem with Sprint Customer Care, Nextel's on the >>other hand is 200 X worse. I think I'll do what I have been for my whole >>life and make my OWN judgments. > > anecdotal evidence (one person's results) means zilch, Actually, it means a LOT. In fact, a person should proactively shop around and take advantage of those 14 -day trials that all wireless carriers are offering if theyre shopping for a new phone. They should then base their decision on PERSONAL EXPERIENCE as to what wireless carrier will work best for THEM, because coverage and network wuality can vary widely from one place to the next. If Sprint happens to be the best for a particular person with their aprticular usage apttern, then by all means they should go with their personal experience using the service. If on the other hand, Verizon, Nextel, T-Mobile or Cingular is better, they should then make that choice. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > >>Funny, I've never had a problem with Sprint Customer Care, Nextel's on the > >>other hand is 200 X worse. I think I'll do what I have been for my whole [quoted text clipped - 5 lines] > around and take advantage of those 14 -day trials that all wireless > carriers are offering if theyre shopping for a new phone. Except the Industry Comsumer Code that SprintPCS agreed to calls for 30 day trials. I have never seen anything from Sprint that states they offer a 30 day trial. Every carrier I've seen offers 14 or I think one even had a 15 day trial period. If what you say is true then post 'unbiased' proof this time around. Maybe your credibility will increase in this group. > > >>Funny, I've never had a problem with Sprint Customer Care, Nextel's on the > > >>other hand is 200 X worse. I think I'll do what I have been for my whole [quoted text clipped - 8 lines] > Except the Industry Comsumer Code that SprintPCS agreed to calls > for 30 day trials. Sprint offers 30 days in Kaulifournia. >I have never seen anything from Sprint that states they offer a 30 day > trial. Every carrier I've seen offers 14 or I think one even had a 15 day [quoted text clipped - 16 lines] >> Except the Industry Comsumer Code that SprintPCS agreed to calls >> for 30 day trials. >>Actually, it means a LOT. In fact, a person should proactively shop >>around and take advantage of those 14 -day trials that all wireless >>carriers are offering if theyre shopping for a new phone. > > Except the Industry Comsumer Code that SprintPCS agreed to calls > for 30 day trials. Not sure whether that's true or not. But I do know that Verizon recently scaled back to a 14 day trial from 30 days in California, and the CEO even made comments recently that among other things, customer should NOT expect cellular service to work indoors, and that basically, customers shouldn't have to have trial periods at all. See: http://tinyurl.com/czl67 So why do you bash Sprint for this practice, but not Verizon? Or Cingular, or Nextel, or T-mobile for that matter? Looks like a double standard to me. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > Not sure whether that's true or not. But I do know that Verizon > recently scaled back to a 14 day trial from 30 days in California, and [quoted text clipped - 3 lines] > > http://tinyurl.com/czl67 Yeah, Ivan Seidenberg's a flippin' idiot. Indoors or outdoors isn't the issue, as I've pointed out to other people since he made the famous comments. You'd think Verizon's head honcho would take more time to learn the ins and outs of the technology used by the company's wireless division, but maybe he'd just rather make an a.s out of himself. SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" > Yeah, Ivan Seidenberg's a flippin' idiot. Indoors or outdoors isn't the > issue, as I've pointed out to other people since he made the famous > comments. You'd think Verizon's head honcho would take more time to > learn the ins and outs of the technology used by the company's wireless > division, but maybe he'd just rather make an a.s out of himself. Perhaps, but I have to say that for eveyone who complains that CS reps are poorly informed, it's absolutely *indefensible* that such lack of knowledge would go to the very top, to the CEO. At the very least, the head honcho of a company should know his product, and should know what his or her company does and how it operates. Considering that the Bernie Ebbers/Worldcom "I'm the CEO and don't know anything" defense didn't work in the courts, you'd think Ivan would have figured that out by now. :) SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. >> Yeah, Ivan Seidenberg's a flippin' idiot. Indoors or outdoors isn't >> the issue, as I've pointed out to other people since he made the [quoted text clipped - 10 lines] > didn't work in the courts, you'd think Ivan would have figured that out > by now. :) No one's ever accused a telco exec of a) being smart b) not being greedy ;) SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" Verizon must offer 30 days in Kaulifournia. It is the law. Bubba >>>Actually, it means a LOT. In fact, a person should proactively shop >>>around and take advantage of those 14 -day trials that all wireless [quoted text clipped - 14 lines] > Cingular, or Nextel, or T-mobile for that matter? Looks like a double > standard to me. > Verizon must offer 30 days in Kaulifournia. It is the law. I'm not completely sure, but I recall reading in the newspaper that that law (which in addition to the 30-day rule, included a lot of other consumer rights in the wireless phone area) had been set aside, at least temporarily by some judge. > Verizon must offer 30 days in Kaulifournia. It is the law. > Bubba Read the article. California repealed the law, and Verizon scaled back immediately. >>http://tinyurl.com/czl67 SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add >> > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 10 lines] > > They got the same results as everyone else. Sprint is worst. Actually, if you would have read the whole article, ATT Wireless was listed as the worst ... Bob > >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > >> > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 15 lines] > > Bob There is no ATT Wireless Bob. Hasnt been since October 26, 2004. >> >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add >> >> > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 20 lines] > > There is no ATT Wireless Bob. Hasnt been since October 26, 2004. And yet ... they were included in the same survey you quoted ... Bob > >> >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > >> >> > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 22 lines] > > And yet ... they were included in the same survey you quoted ... and that improves the SprintPCS grade of "D" how? >> >> >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can >> >> >> > add [quoted text clipped - 26 lines] > > and that improves the SprintPCS grade of "D" how? I have no answer. I've had good success with them. So, Phillipe ... you've decided to start posting back in the sprintpcs newsgroup once again. I seem to remember, not once, but twice where you said you'd never post in here again ... Bob > > and that improves the SprintPCS grade of "D" how? > > I have no answer. I've had good success with them I'm very happy for you, surveys have shown that on average Consumers have worse success with SprintPCS. I would like you to comment on the rest of his post, which is below! ------- So, Phillipe ... you've decided to start posting back in the sprintpcs newsgroup once again. I seem to remember, not once, but twice where you said you'd never post in here again ... > > > and that improves the SprintPCS grade of "D" how? > > > > I have no answer. I've had good success with them > > I'm very happy for you, surveys have shown that on average Consumers > have worse success with SprintPCS. >>>There is no ATT Wireless Bob. Hasnt been since October 26, 2004. >> >>And yet ... they were included in the same survey you quoted ... > and that improves the SprintPCS grade of "D" how? If the test is flawed, then there's no grade to improve. By your own admission, this "poll" is tainted because it included the results of a wireless carrier that, according to you, doesn't exist. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > >>>There is no ATT Wireless Bob. Hasnt been since October 26, 2004. > >> [quoted text clipped - 5 lines] > admission, this "poll" is tainted because it included the results of a > wireless carrier that, according to you, doesn't exist. Again, dont like the message attack the messenger. The test results agrees with that of JD Power, Consumer Reports, and the Yankee Group. SprintPCS is worst for Customer Support, as reported by Customer surveys. Agaian, the test is flawed because, not only does it have results from a company that doesn't exist but it advertised its own customer service program. > > >>>There is no ATT Wireless Bob. Hasnt been since October 26, 2004. > > >> [quoted text clipped - 10 lines] > > SprintPCS is worst for Customer Support, as reported by Customer surveys. I think that Sprint's Customer Service is getting better. The outsourc Call Center here in Logan, UT no longer does Sprint because they wer not up to par with doing Customer Service. So it is getting better but I do agree they have a long way to go >>>>And yet ... they were included in the same survey you quoted ... >>>and that improves the SprintPCS grade of "D" how? >> [quoted text clipped - 3 lines] > > Again, dont like the message attack the messenger. No, I'm attacking the troll for trying to pursue his agenda with flawed test data. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > >>>>And yet ... they were included in the same survey you quoted ... > [quoted text clipped - 8 lines] > No, I'm attacking the troll for trying to pursue his agenda with flawed > test data. Whats flawed about EVERY study rating SprintPCS the worst for customer service. The flaw is your rosy colored glasses. The faw is your being here, troll. > > >>>>And yet ... they were included in the same survey you quoted ... > > [quoted text clipped - 11 lines] > Whats flawed about EVERY study rating SprintPCS the worst for customer > service. The flaw is your rosy colored glasses. Oh, by the way, I'm doe with this thread, unlike you who will try to attack me for plonking you without giving you a chance to respond. I don't have the desire to get into an argument with an unqualified and undoubtedly biased individual. > > >>>>And yet ... they were included in the same survey you quoted ... > > [quoted text clipped - 11 lines] > Whats flawed about EVERY study rating SprintPCS the worst for customer > service. The flaw is your rosy colored glasses. >>No, I'm attacking the troll for trying to pursue his agenda with flawed >>test data. > > Whats flawed about EVERY study rating SprintPCS the worst for customer > service. Actually, not every study has rated them worst. Only the ones you've presented, and all of them seem to either limit their test data to specific areas, have ulterior motives, or both. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > > >>>>And yet ... they were included in the same survey you quoted ... > > [quoted text clipped - 11 lines] > Whats flawed about EVERY study rating SprintPCS the worst for customer > service. The flaw is your rosy colored glasses. No, what's flawed here Phillipe ... is you and your agenda against SPCS ... and your lies, and your 150+ different IDs to avoid newsgroup filters ... Keep it up, and I'll repost that list, so that everyone in the Cingular newsgroup knows the true value of your posts ... which are nothing. Bob > everyone in the Cingular > newsgroup knows the true value of your posts ... which are nothing. Sorry Bob, the truth is the truth, and four different separate independent surveys have the same conclusion. Sprint PCS rates worst in EVERY one for Customer Service amongst major cellular carriers. Your opinion of me, does not change that FACT. > Sorry Bob, the truth is the truth, and four different separate > independent surveys have the same conclusion. [quoted text clipped - 3 lines] > > Your opinion of me, does not change that FACT. A valid fact requires valid data. Yet by your own admissions, you're using FLAWED data. What are facts based on flawed data? Nothing. They aren't even facts. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > "Jack Zwick" <jzwick3@mindspring.com> wrote in message >>Whats flawed about EVERY study rating SprintPCS the worst for customer >>service. The flaw is your rosy colored glasses. [quoted text clipped - 3 lines] > Keep it up, and I'll repost that list, so that everyone in the Cingular > newsgroup knows the true value of your posts ... which are nothing. While we're at it Bob, it would appear that this twerp has started expanding BEYOND just wireless. I guess he realizes we're on to him. Anyway, lately, Jack Zwick, aka phillipe, has been also been trolling the comcast cable groups, the DirecTV groups, the Tivo groups and even alt.parenting.solutions! It amazes me how someone with such free time on his hands also appears to have such a huge disposable income, what with his claimed uses of Sprint, Cingular, Comcast, DirecTV AND Tivo. Anyway, his whole portfolio of trolldom can be found at: http://tinyurl.com/87o2n It's quite an interesting record that this guy has earned on usenet, on just this identity alone. :) SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. This guy is a Super Troll and is one of the most annoying trolls to ever attack usenet. I should drag him behind my pickup truck! Bubba >> "Jack Zwick" <jzwick3@mindspring.com> wrote in message > [quoted text clipped - 22 lines] > It's quite an interesting record that this guy has earned on usenet, on > just this identity alone. :) > This guy is a Super Troll and is one of the most annoying trolls to ever > attack usenet. I should drag him behind my pickup truck! But your opinion of one poster hardy changes the fact that SprintPCS 4 times by four Different outfits that rate Cellular Customer Service have rated SprintPCS WORST ! >>This guy is a Super Troll and is one of the most annoying trolls to ever >>attack usenet. I should drag him behind my pickup truck! > > But your opinion of one poster hardy changes the fact that ...that the data presented by the troll is invalid, by the troll's own admission. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. I have to say that dr.arm was the most annoying troll of all of Usenet. Thank the heavens he is no longer around. Actually I hope he died a painful and drawn-out death. > >>This guy is a Super Troll and is one of the most annoying trolls to ever > >>attack usenet. I should drag him behind my pickup truck! [quoted text clipped - 3 lines] > ...that the data presented by the troll is invalid, by the troll's own > admission. > I have to say that dr.arm was the most annoying troll of all of Usenet. > Thank the heavens he is no longer around. Actually I hope he died a painful [quoted text clipped - 7 lines] > > ...that the data presented by the troll is invalid, by the troll's own > > admission. Amazing these SprintPCS apologists. They can't argue the facts. That FOUR different independant organizations have surveyed and come to the same valid conclusion. SprintPCS is rated worst for Customer Service. So what do they do, they resort to childish insults. Its not a troll if its the truth gentleman. > > I have to say that dr.arm was the most annoying troll of all of Usenet. > > Thank the heavens he is no longer around. Actually I hope he died a painful [quoted text clipped - 14 lines] > So what do they do, they resort to childish insults. Its not a troll if > its the truth gentleman. But it is a troll if it tries to use surveys to back up its own wildy imagined and totally fabricated stories about a company. Oh, I agree with you that this guy is a troll..... 100% but the worst on Usenet has got to be armpit. No one else compares. > > > I have to say that dr.arm was the most annoying troll of all of Usenet. > > > Thank the heavens he is no longer around. Actually I hope he died a [quoted text clipped - 19 lines] > But it is a troll if it tries to use surveys to back up its own wildy > imagined and totally fabricated stories about a company. I tried adding Jack Zwick to my kill file but since know one else does I still get his posts because I get all the responses to his trolls. If everyone would just add him to their kill file he could post all day long and no one would care. Everyone would be happy. > Oh, I agree with you that this guy is a troll..... 100% but the worst on > Usenet has got to be armpit. No one else compares. [quoted text clipped - 25 lines] >> But it is a troll if it tries to use surveys to back up its own wildy >> imagined and totally fabricated stories about a company. > I tried adding Jack Zwick to my kill file but since know one else does I > still get his posts because I get all the responses to his trolls. If > everyone would just add him to their kill file he could post all day long > and no one would care. Everyone would be happy. ROTFLMAO ... you do realize over the past few years, he has changed his id 150 or so times, just to get around kill filters? Bob >> I tried adding Jack Zwick to my kill file but since know one else does I >> still get his posts because I get all the responses to his trolls. If [quoted text clipped - 3 lines] > ROTFLMAO ... you do realize over the past few years, he has changed his id > 150 or so times, just to get around kill filters? Which is no excuse for people to continue responding to his posts. If no one responded, the troll would lose his incentive. SignatureJohn Richards wrote his usual flawed persona;=l attacks, since he cant handle that fact that yet another organization has had SprintPCS rated WORST in customer service. If some honestly reports a press story you dont like, call them a troll. somehow that makes Sprint better. NOT > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > Vocal Laboratories as an independent source of wireless ratings that > rated SprintPCS worst. > > http://wireless.weblogsinc.com/entry/1234000950040698/ Why are all of the Sprint shills lurking in a Cingular NG? Check with the BBB ( US Better Business Bureau). Sprint as a corporate entity has the more complaints filed against them with the BBB than any other company in the country! I'm trying out a Sprint phone here in Northern California. I had AT&T and switched to Verizon 9 months ago. Verizon has had service problems in the Oakland, CA area for about a month and they have offered no solutions except that they "don't guarantee service anywhere"! Verizon works well almost everywhere in the area except within a 3 mile radius of my home. I signed up with Sprint several weeks ago. Their coverage works in the areas where I'm having problems with Verizon RF. Yesterday, I received a form letter from Sprint informing me that I only qualify for their Clear Pay program. I called Sprint CS to find out what this meant and was told by an attitudinal bitch that if my bill goes over $200 they will shut off my service! My bills for business run over $300 a month! I spoke with her supervisor and found out that I have no recourse with their decision and that I should keep a positive balance in my Sprint account to keep from loosing my service! I don't think so! I ran a quick credit check to find out what they were talking about. There was nothing major, several over 30 day reports from 1998! According to Sprint I had an "Insufficient RiskWise Airwaves score" and "Excessive obligations". About 6 years ago, I paid off and closed all of my credit card accounts except one. I use MC ATMs and cash for everything. I've saved hundreds of dollars a year. I make an above average income. I have a $900/mo mortgage on a home worth 6 times the mortgage balance. I own 2 cars, the last one, I paid cash for and I'm not worthy of having credit with Sprint! ??? I'm heading up to the Cingular store to check out what they have to offer. Chas. > > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > > Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 44 lines] > > Chas. Monday call Sprint Executive Services in Fort Worth; coverage is the most important aspect of cellular service. >> Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add >> Vocal Laboratories as an independent source of wireless ratings that >> rated SprintPCS worst. >> >> http://wireless.weblogsinc.com/entry/1234000950040698/ >Why are all of the Sprint shills lurking in a Cingular NG? Once you get that probing question answered you can ask "What does crossposting mean?" . > >> Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add > >> Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 6 lines] > Once you get that probing question answered you can ask "What does > crossposting mean?" DOH! I never checked the NG address. The OP my be trolling but some of his points are well taken. Chas. > Why are all of the Sprint shills lurking in a Cingular NG? They aren't -- they are cross-posting, just like you and I are. Your message and my reply are posted to a.c.cingular, a.c.verizon, and a.c.sprintpcs. SignatureMichael D. Sullivan Bethesda, MD (USA) (Replace "example.invalid" with "com" in my address.) > > Why are all of the Sprint shills lurking in a Cingular NG? > > They aren't -- they are cross-posting, just like you and I are. Your > message and my reply are posted to a.c.cingular, a.c.verizon, and > a.c.sprintpcs. You're right! I didn't check to see if this was cross posted. You guys should all stop your belly-achein about Sprint Customer Service. I have dealt with them many times and they are very good. Bubba >> Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add >> Vocal Laboratories as an independent source of wireless ratings that [quoted text clipped - 44 lines] > > Chas. > You guys should all stop your belly-achein about Sprint Customer Service. I > have dealt with them many times and they are very good. Bully for you, now are you going to solve the problems for those that didn't? If not, go away. > Bully for you, now are you going to solve the problems for those that > didn't? If not, go away. Who appointed YOU moderator of Usenet, Jackie? You can't expect to be taken seriously when you tell other people to shut up, if you complain when you're told to shut up. SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" |
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