YES, I've had this problem with them multiple times....
SO FAR, it was resolved each time. I've had service for 10 months and
2 lines. What is so strange about my resolutions is, EACH time after
escalations and multiple calls and call backs, the problems were
eventually resolved by a person who answered at the intial level.
They were always courteous, but about the ONLY thing I can think of
the upper people or data techs did was approve what was done by the
first line folks. I have (since my first 3 months) learned that all I
do is call back multiple times until I finally get someone that knows
AND understands what is going on. Some here have better experience and
some worse, but based on MY experience, you won't get the call back or
if you do, it won't be in the time frame specified.
DO try to get it resolved befor the next billing cycle.
Keep a record of date/time/name of your calls and what was said.
It was amazing to me that nothing was confirmed on my account until I
quoted something and then the "OH, there it is, I see it noted here
now".
Don't give up the war just because you loose a battle !!!
Larry