Phone exchange program

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O'Curran - 09 Jul 2005 14:20 GMT

I exchanged my V551 with cingula pnone exchange because it had a small
problem with the bluetooth system. The phone worked fine. The exchange
worked fine, they sent me a new phone and I retured the old one. On my next
bill I found I was charged $225 because they found it was water damaged. The
phone had never seen a drop of water in the six months I owned it. I want to
know if any others have had a problem with the exchange program. There is no
way to prove the phone was ok. Customer no service has been no help.

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huckleberry_hound@ameritech.net - 09 Jul 2005 22:44 GMT

>I exchanged my V551 with cingula pnone exchange because it had a small
>problem with the bluetooth system. The phone worked fine. The exchange
[quoted text clipped - 3 lines]
>know if any others have had a problem with the exchange program. There is no
>way to prove the phone was ok. Customer no service has been no help.

Didn't have that problem but I had a T720 that went bad. I purchased
it new from Cingular and the replacement they sent was a remanufauted
phone. When that one didn't work right either. I called and recieved
another reconditioned phone. Then I was informed that the one year
warranty started when I purchased the (new) phone and when I recieved
the third I only had one week left on the warranty. Now this phone
doesn't work right either. Just to let you know, in my case customer
service is no help at all.

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John Navas - 10 Jul 2005 07:09 GMT

File a complaint with the Better Business Bureau.

Signature

Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

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Jimmy Smith - 11 Jul 2005 18:07 GMT

First, I think you want to deal locally with Cingular stores so that you can
walk in and physically hand them the phone and walk out with the
replacement. Screw that monthly "I hope the credit shows in two billing
cycles" bullshit. We as consumers take all the risk and are at their mercy
for anything they feel like saying.

Next, consider yourself lucky. They could have just said they never
received the return and charged you that way since you sent it through the
mail.

>I exchanged my V551 with cingula pnone exchange because it had a small
>problem with the bluetooth system. The phone worked fine. The exchange
[quoted text clipped - 4 lines]
>program. There is no way to prove the phone was ok. Customer no service has
>been no help.

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