I got a 6340i 9 days ago.  Since then I made 4 calls to customer
service trying to get the wireless internet to work.  CS was friendly
but couldn't fix the problem.   They told me to go back to the store.

Went to the store and the store rep said there was nothing that he
could do.  I told him that CS told me to come in and he started saying
"I don't know why there is nothing I can do."  So I called CS from
inside the store.  I waited on hold about 20 minutes.  While on hold I
heard him talk to an older hispanic woman.  She was paying the bill in
the store and complaining that her son had rang up a lot of minutes.
The sales rep said "you know if anyone goes to jail because of a late
bill it would be you, because your name is on the phone, but they
probably wouldn't do that."

After finally talking to CS, they decided to replace the SIMM card in
my phone and give me a new number.  I had CS talk to the sales rep.
The sales rep said "why did you tell this customer to come into the
store, I can't help him and now he is mad."

Sales rep tells CS not to tell people to come into the store and hangs
us,  he tells me he will put in a new simm card and again says "I
don't know why they told you to come into the store."  After he put in
the new simm card he says I need to sign a reciept.  The reciept is
for $26 for the new simm card, but he says I will be reimbursed.  I
explain that I will not sign unless I have in writing that I will be
reimbursed.

At this point he starts yelling at me for making him do all this work
then not signing, I exchange a few choice words with him and leave.
I'm dropping the phone tomorrow before my 15 days run out.

Finally my question, what should I do now.  Should I write a letter to
Cingular?  Will they care.  Should I just chalk it up as a reason not
to use Cingular?

thank
chad