v551 Frozen ?s

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Norm - 11 Jul 2005 02:20 GMT

Have a new v551 (switiching from ATTWS. less than 30 days) that "froze"
today.

Phone has been working well and I like the switch from my StarTac (I'm
that early adopter of new technology ;) ;) ) to the v551 GSM.

Today I was testing/learning about text messaging.

I sent two text messages from my wife's Cingular cell to my v551.

When I got back to my office the external display was active (light on)
and showed the partial globe and text messages. However when I opened
the phone, nothing. Screen stayed off/dark. And when I tried to turn it
on or off, nothing happened.

I called Cingular Customer Care and they were starting to ask me for the
serial number by having me remove the battery. When I put the battery
back in the phone, the phone started up and all seems fine.

Customer Care said this is like a computer freeze and may never happen
again but if it does they will....I'm not sure what he said, I think he
said replace it.

My question is: does this happen frequently with cell phones? I never
experienced it with my StarTac or my wife's StarTac or v60.

Does this freeze (or whatever it is called) mean more problems ahead?
And if so, should I ask Cingular or Motorola to replace it now? I would
prefer keeping this phone rather than going through that hassle if the
probability is that this was a one time thing.

Thanks for any advice.

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Please send email to: nwhiii at yahoo dot com

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Tetractys - 11 Jul 2005 03:09 GMT

> Does this freeze (or whatever it is called)
> mean more problems ahead? ...

More freezes, probably.

My 551 has frozen three times. Twice I
could recycle it by turning it off, then
on with the buttons. Once I had to pull
the battery as you did.

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Jimmy Smith - 11 Jul 2005 18:06 GMT

Heh Norm,

I also migrated from the old reliable StarTac and ATTWS. As for the v551,
the freezing is (was) a known problem with this phone. To bad, since
initially it seemed like a modern perfect replacement for the Startac except
for the lack of a perfect plastic belt holster. BEFORE, you call the
company (Moto or Cing) do yourself a favor and Google search on the v551
freeze problem and you will find it common. That way, when you call them,
you will not be simply brushed aside.

Jimmy

> Have a new v551 (switiching from ATTWS. less than 30 days) that "froze"
> today.
[quoted text clipped - 28 lines]
>
> Thanks for any advice.

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prc2u - 12 Jul 2005 17:07 GMT

I haqve had cell phones for 15 years and now use v551. I never had a
'lockup'. They will not replace unless it is messed up when they do
the replacement. I most likely never happen again, if it does then
replace it.

>Have a new v551 (switiching from ATTWS. less than 30 days) that "froze"
>today.
[quoted text clipped - 28 lines]
>
>Thanks for any advice.

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Jeff - 19 Jul 2005 17:47 GMT

The 551 may lock up more than the older StarTac and V60 because it has more
of a "computer" inside it than the older phones. I have the 551 and will
tell you that it did lock up a few times when it was new. (2-3 weeks old)
IMHO I think that the more that the phone is used the less likely that it
will lock up. Maybe Cingular zaps a firmware update to prevent the lock up?
I am however very pleased with my 551.

Jeff

>I haqve had cell phones for 15 years and now use v551. I never had a
> 'lockup'. They will not replace unless it is messed up when they do
[quoted text clipped - 33 lines]
>>
>>Thanks for any advice.

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John Navas - 19 Jul 2005 18:22 GMT

>The 551 may lock up more than the older StarTac and V60 because it has more
>of a "computer" inside it than the older phones. I have the 551 and will
>tell you that it did lock up a few times when it was new. (2-3 weeks old)
>IMHO I think that the more that the phone is used the less likely that it
>will lock up.

I seriously doubt that.

>Maybe Cingular zaps a firmware update to prevent the lock up?

Not possible.

>I am however very pleased with my 551.

It's a very good phone, arguably the best currently available for Cingular.

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Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

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