 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Providers / Cingular / July 2005Cingular Class Action Suit?
I had AT$T Free2Go service when Cingular took over. Cingular, at first, gave me 40 minutes for $10 instead of 20 minutes and 90 days before it expired instead of 45 days. Suddenly, this summer, they decided to make it $15 minimum and the minutes expire in 30 days. Well, I had autopay with a credit card so I would not lose the minutes I'd already paid for but did not use yet. Then my bank issued me a new card. The new card was not activated yet so I did not change it on my Cingular account. At some point (don't know exactly when) my new card became active and my old card expired with no overlap. The day AFTER my autopay was supposed to be deducted from my credit card Cingular sent me an email saying there was "A Problem With My Autopay" but by that time had already dumped me and my minutes. I was unable to log onto my account online. I was unable to reach them on my cell phone. I was unable to reach them on my land line. They responded to my emails saying that was not their department. Basically I've been screwed and I'm pissed. Is there a class action lawsuit against them yet or is it too soon? Also, it seems that now the minimum purchase for minutes is up to $25 (up from about $7 with AT&T). Anyone know of a pay-as-you-go plan that won't rip me off? I looked at Virgin but Sprint phones don't work in my area. AT&T was the only one that worked reasonably well and I noticed a deterioration in service availability once Cingular took over. >I had AT$T Free2Go service when Cingular took over. Cingular, at first, >gave me 40 minutes for $10 instead of 20 minutes and 90 days before it [quoted text clipped - 23 lines] >worked reasonably well and I noticed a deterioration in service availability >once Cingular took over. Yes you should spend more money and sue. Let me know when it goes to trial. I want to be there and watch as your attorney explains who Cingular should have known your bank changed your card and that it would bill correctly.  SignatureScorp >>I had AT$T Free2Go service when Cingular took over. Cingular, at > first, [quoted text clipped - 46 lines] > Cingular should have known your bank changed your card and that it > would bill correctly. LOL, you think a lawyer will touch that case? <wink> > >>I had AT$T Free2Go service when Cingular took over. Cingular, at > > first, [quoted text clipped - 48 lines] > > LOL, you think a lawyer will touch that case? <wink> Well, my original contract said that the minutes expire in 45 days. They changed it without my agreeing to it. I would have had plenty of time to straighten it out if they had not dumped me the instant my credit/debit card didn't work. Maybe you guys havn't heard about all the class action lawsuits against cell phone companies. Lawyers actually do take the cases if they can find enough incidents to establish a pattern. The lawyers get most of the money and the clients (customers) usually end up with $20. Well, that will cover my losses. Why didnt you change the card info with Cingular? >> >>I had AT$T Free2Go service when Cingular took over. Cingular, at >> > first, [quoted text clipped - 63 lines] > clients (customers) usually end up with $20. Well, that will cover my > losses. > Why didnt you change the card info with Cingular? Because I could not log onto my account online and I could not reach them by phone. It would not accept my PIN number online but it accepted it when I called 611. When I called 611 I was told I had to call the 800 number for my particular problem. When I called the 800 number I was on hold for a long time and never talked to anybody. When you call to buy more minutes it tells you your approximate hold time. When you call about a problem it tells you nothing. > >> >>I had AT$T Free2Go service when Cingular took over. Cingular, at > >> > first, [quoted text clipped - 63 lines] > > clients (customers) usually end up with $20. Well, that will cover my > > losses. >>Why didnt you change the card info with Cingular? > > Because I could not log onto my account online and I could not reach them by > phone. Couldn't reach them by phone, as their phone number mysteriously stopped working for more than a few days? Could you not visit a store? SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > >>Why didnt you change the card info with Cingular? > > [quoted text clipped - 3 lines] > Couldn't reach them by phone, as their phone number mysteriously stopped > working for more than a few days? Could you not visit a store? No, their phone did not stop working. I called 611 like I said and they told me I had to call the 800 number. I called the 800 number and finally hung up after being on hold for 30 mins. It did not occur to me that I should have to drive 30 miles to a Cingular store in this day and age just to talk to a customer care representive. Besides don't they just have salespeople in the store that don't actually know anything? > -- > E-mail fudged to thwart spammers. > Transpose the c's and a's in my e-mail address to reply. >>Couldn't reach them by phone, as their phone number mysteriously stopped >>working for more than a few days? Could you not visit a store? [quoted text clipped - 4 lines] > should have to drive 30 miles to a Cingular store in this day and age just > to talk to a customer care representive. Gotta love when someone brings in the "this day and age" argument. This day and age, I drive 30 miles just to get groceries. And while I can agree that it would've been easier to do it all on the phone, sometimes things happen ad we just have to get in the car and drive, before we start considering things like calss action suits. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > >>Couldn't reach them by phone, as their phone number mysteriously stopped > >>working for more than a few days? Could you not visit a store? [quoted text clipped - 14 lines] > E-mail fudged to thwart spammers. > Transpose the c's and a's in my e-mail address to So, what you are saying then, is that with the internet, communication satellites in space, forests of cell phone towers replacing the trees, and the archaic land lines, I shoud pack my mules and make a pilgrimage up the mountain, barefoot, in the blazing heat with the *hope* of being allowed to ask 3 questions of the High Llama? They could simply answer my emails if they want to keep their customers. > So, what you are saying then, is that with the internet, communication > satellites in space, forests of cell phone towers replacing the trees, and > the archaic land lines, I shoud pack my mules and make a pilgrimage up the > mountain, barefoot, in the blazing heat with the *hope* of being allowed to > ask 3 questions of the High Llama? The High Llama, last I checked, does not have a landline, nor a cell phone. Technology doesn't solve every problem. He who relies solely on technology to solve every issue he has will very quickly discover its limitations. And EVERY time a problem arises that is technolgoy related, I've seen to it that I get a confirmation that the issue is resolved by human interaction. If not by phone, then in person. I trust technology to make things easier, when I am certain the technology works. I DO NOT trust it when it's giving me a problem, and rely on other means to ensure resolution. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. >> So, what you are saying then, is that with the internet, communication >> satellites in space, forests of cell phone towers replacing the trees, and [quoted text clipped - 13 lines] >technology works. I DO NOT trust it when it's giving me a problem, and >rely on other means to ensure resolution. Kind of ironic, considering the very nature of Cingular's products and services, huh? MP- -- "Learning is a behavior that results from consequences." B.F. Skinner > > So, what you are saying then, is that with the internet, communication > > satellites in space, forests of cell phone towers replacing the trees, and [quoted text clipped - 3 lines] > > The High Llama, last I checked, does not have a landline, nor a cell phone. Exactly. But Cingular does. Email too. > Technology doesn't solve every problem. He who relies solely on > technology to solve every issue he has will very quickly discover its [quoted text clipped - 9 lines] > E-mail fudged to thwart spammers. > Transpose the c's and a's in my e-mail address to reply. But we are talking about a PHONE COMPANY, not some place that sells paper towels or chicken feed. > But we are talking about a PHONE COMPANY, not some place that sells paper > towels or chicken feed. You're right, and that only proves my point even more. Paper towels and chicken feed, once manufactured, don't rely on complicated technology to operate; phones do. When your phone fails, you then have to take a little extra initiative to go to a store to get the problem fixed; you CANNOT rely on the technology if it has already failed. On the other hand, paper towels and chicken feed are simplistic commodities. Your phone service doesn't get wiped out if the chicken feed has gone stale or if the paper towels aren't as absorbent as you'd like them to be. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. >So, what you are saying then, is that with the internet, communication >satellites in space, forests of cell phone towers replacing the trees, and [quoted text clipped - 3 lines] > >They could simply answer my emails if they want to keep their customers. After complaining to customer service that I was being charged for roaming, they insisted I didn't have roaming included with my plan, despite the fact that I faxed them everything that said I did. I emailed their office, and received a fairly timely reply that I did, in fact, have free roaming as a feature in my plan. When I called back to the customer service center, they advised me that I couldn't depend on what the company says via email because it's outsourced to India and there may be a language barrier. Short version: What the company says via email doesn't count. MP- -- "Learning is a behavior that results from consequences." B.F. Skinner > >So, what you are saying then, is that with the internet, communication > >satellites in space, forests of cell phone towers replacing the trees, and [quoted text clipped - 14 lines] > that I couldn't depend on what the company says via email because it's > outsourced to India and there may be a language barrier. Yea. I was raining in India when I activated my new credit card last week. So, email doesn't count and information from India doesn't count. Kinda makes you wonder what's left. > Short version: What the company says via email doesn't count. > > MP- > -- > "Learning is a behavior that results from consequences." > B.F. Skinner > forests of cell phone towers replacing the trees, Boy, that would take care of my coverage problems! Where is this again? > Maybe you guys havn't heard about all the class action lawsuits against cell > phone companies. Lawyers actually do take the cases if they can find enough > incidents to establish a pattern. The lawyers get most of the money and the > clients (customers) usually end up with $20. Well, that will cover my > losses. Actually, often times you don't even get cash. The last class action lawsuit that I was contacted on was with Sprint, regarding their insurance plan. The settlement was that the lawyers get their umpteen million dollars, and Sprint users got a $10 pre-paid long distance phone card. How very useful, considering that on all Sprint PCS plans, long distance is free and included anyway. I wrote the law firm to specifically opt out of that class, on principle. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2009 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.