Do you have a hard copy of a contract you signed showing the $29.99 + $9.99?
Nathan
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Call the customer care center at 800-331-0500 and ask to speak with a
supervisor.  Give them the details and explain who you spoke with.
Also, try to document everything and keep a log.  'They' do..

I've had nothing but horrible experiences with my Cingular from day 1.
The v60ti then they changed it to a v60g and that wasn't correct
either for my area until they pushed me up to a T720 on GSM-- they
even had enough balls to ask me to pay for the upgrade!   I demanded
to cancel and NOT have to pay for a break lease fee.  The CS rep
disagreed until I demanded to get this taken care of properly.  Since
a phone doesn't work, or there is a discrepency on your bill, you
should not be at fault with their foul-ups.  Good luck.

Mark;

I had the same thing happen to me in 2000.  A kid at a mall kiosk sold my
wife and I this:  2 phones, shared 250 anytime minutes, shared 500 weekend
minutes, unlimited mobile-to-mobile (not between the 2 phones, unlimited
calling to ANY other Cingular phone), all for $27.99.  The contract he wrote
it up on didn't spell this out exactly, he said the new paperwork for the
plan wasn't in yet, so I made him write what he said I was getting on the
contract and sign it.  Of course when the first bill comes, an extra $19.99
is on the bill for the second phone, and we don't have unlimited
mobile-to-mobile.

To make a very long story short:  Skip CS, they couldn't do anything on
their end, but a very helpful CS person told me to go to a Cingular
corporate location and ask to speak with the manager over the affiliates.  I
did so and they hooked me up with a regional manager.  He started going into
an explanation of how people are confused when they look at several plans,
etc., and he was certain the kid didn't lie to me just to get a commission.
I told him I had it in writing and it was signed by the kid at the mall.  He
asked me to fax it to him.  I did. He called back, apologized for the
confusion and said the plan would be honored.  My bill was messed up for the
first couple of months.  I called CS, asked them to look at the comments on
my account (put on by the regional manager), they immediately credited my
account.  It's been smooth sailing since.  95% of our calls are to/from
other Cingular users, I'll leave this plan when they pry it from my cold,
dead fingers.