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Cellular Phone Forum / Providers / Cingular / August 2005Very Poor Cingular connection. Is there a site for filing compliant?
I have a V180 phone since December last year as a Xmas gift. I can't wait until the 1 yr anniversary to toss this phone away. I live in zipcode 85044, less than 3/4 miles from a Cingular store, and <2 miles from I10 freeway. I get 1-2 bars inside the house, and 0-1 bar in major grovery stores on Chandler blvd. I went to the Cingular store to complain and they gave me new SIM card. Got upgraded, yet no difference. The service is still stink. More bar in more places. Right. The bars are only seen on freeway poster, not on the phone. I have not seen any new bar in last 8 months since the merger. I get extreme good reception at work (5 bars). AT&T and now Cingular gave special deal for my company employee, so probably they have installed an antenna nearby. Why can't Cingular improve service in my zipcode which is a very populated area. My wife Sprint phone consistently have 4-5 bars all over the town. If I don't see improvement before year end, Adios Cingular. >I live in zipcode 85044, less than 3/4 miles from a Cingular store, and ><2 miles from I10 freeway. I get 1-2 bars inside the house, and 0-1 bar >in major grovery stores on Chandler blvd. I went to the Cingular store >to complain and they gave me new SIM card. Got upgraded, yet no >difference. The service is still stink. You evidently do not understand how cellphones work. Just because you're 3/4 of a mile from a cingular store and 2 miles from I-10 doesn't mean squat. It makes a difference where the nearest tower is. Do you *know* where the nearest *cingular* tower is? Unless you do that's probably where your problem is. >I get extreme good reception at work (5 bars). AT&T and now Cingular >gave special deal for my company employee, so probably they have >installed an antenna nearby. Why can't Cingular improve service in my >zipcode which is a very populated area. Your neighbors have likely been opposed to building new towers in your area fearing that it will ruin property values. Blame them. They're the NIMBYs (not in my back yard) people who keep new towers from being built. >My wife Sprint phone consistently have 4-5 bars all over the town. If I >don't see improvement before year end, Adios Cingular. You need to learn something and learn it well. All mobile providers do not have the same coverage. Cellular service is radio waves. Radio waves do not act the same everywhere. Good luck finding the "perfect" carrier. - - > >I live in zipcode 85044, less than 3/4 miles from a Cingular store, and > ><2 miles from I10 freeway. I get 1-2 bars inside the house, and 0-1 bar [quoted text clipped - 17 lines] > the NIMBYs (not in my back yard) people who keep new towers from being > built. Ding ding ding ding! We have a winner.. "davit" lives in Awatukee, otherwise known as richy bitch snottsville. They would never dream of blighting their "village" community with something like a cell tower, but they *would* be the ones complaining the loudest if their cell phone didn't work when they were out buying their latte from the Starbucks. What a moron. >I have a V180 phone since December last year as a Xmas gift. I can't >wait until the 1 yr anniversary to toss this phone away. >[SNIP] Why didn't you return it within the grace period???  SignatureBest regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES: John Navas <http://navasgrp.home.att.net/#Cingular> >I get extreme good reception at work (5 bars). AT&T and now Cingular >gave special deal for my company employee, so probably they have >installed an antenna nearby. Why can't Cingular improve service in my >zipcode which is a very populated area. > For any mobile provider, it's always tough to get new towers up not because of laws or licensing, but because of the protests that residents start. Cingular, Verizon, T-Mobile, and Sprint-Nextel are all victims of this. Some people complain about terrible reception, then when their service provider proposes a new site nearby, they complain about not wanting that ugly thing near them. TH It looks like you have good coverage to me. Even if you have no bars, just the antenna symbol, it indicates you have signal. And you should be able to make a call. If the antenna symbol also goes away then you have a coverage issue. If you can not make calls, or drop calls more often than your wife, then switching carriers seems prudent. Whatever carrier you end up with, having both you and your wife on a family plan may save you some money. I recently ran into the same situation after moving. What I basically had to do first was research which phones Cingular carried that had the best reception on fringe areas. That gave me the Nokia 6230, 6620 and Motorola RAZR. My SE T616 and my wifes Samsung X426 were essentially useless. I got the 6230 and it worked 10x better than my old T616, but I decided to take a chance and swap it out for the 6620 which is supposed to have equal reception. My wife didn't want to splurge for the RAZR, so went with a Motorola V551. Big mistake. The 551 was FAR worse than her Samsung, so we're waiting for the RAZR to arrive now. Incidentally we had 9 months left on our ATT contract out of 24 months so we weren't eligible for equipment upgrade price brakes according to ATT/Cingular's policy. I managed to reach the customer retention group and explained the problem and they had the pull to cut me some deals if I signed on for another 1 or 2 years. Basically I ended up writing a check for $200 for the 6230 and V551, my Cingular account was credited $400, then when we swapped out the 551 for the RAZR, I had to write another check for $200 and they credited my account another $50. Basically I have a free RAZR, 6230 and came out $50 ahead of the game. This is not easy, quick or for the undetermined. Be prepared for making a dozen calls and spending a LOT of time on the phone (much of it on hold). If you're persistant yet professional, you can usually get some sort of deal through customer retention groups. This has worked for me for ATT, Cingular, Verizon and DirecTV. > It looks like you have good coverage to me. Even if you have no bars, > just the antenna symbol, it indicates you have signal. And you should be [quoted text clipped - 3 lines] > end up with, having both you and your wife on a family plan may save you > some money. Incidentally I can't report on the 6620 yet, I'm waiting for it to arrive. Cingular couldn't give me a decent price on it so I sold the new 6230 on ebay and bought a 6620 on ebay for about $10 more. I'm waiting for it to arrive. >I recently ran into the same situation after moving. What I > basically had to do first was research which phones [quoted text clipped - 36 lines] >> you end up with, having both you and your wife on a family plan may save >> you some money. >I recently ran into the same situation after moving. What I >basically had to do first was research which phones [quoted text clipped - 4 lines] > >I got the 6230 and it worked 10x better than my old T616, I assume that's hyperbole, because the actual difference much smaller than that. >but I decided to take a chance and swap it out for the 6620 which >is supposed to have equal reception. My wife didn't want to >splurge for the RAZR, so went with a Motorola V551. Big >mistake. The 551 was FAR worse than her Samsung, so >we're waiting for the RAZR to arrive now. Either you got a defective V551 or your SIM was programmed for the wrong network, because the V551 gets very good reception. >Incidentally we had 9 months left on our ATT contract out >of 24 months so we weren't eligible for equipment upgrade [quoted text clipped - 7 lines] >$200 and they credited my account another $50. Basically >I have a free RAZR, 6230 and came out $50 ahead of the game. You shouldn't have had to write so much in checks. >This is not easy, quick or for the undetermined. Be prepared >for making a dozen calls and spending a LOT of time on the >phone (much of it on hold). If you're persistant yet professional, >you can usually get some sort of deal through customer retention >groups. This has worked for me for ATT, Cingular, Verizon and >DirecTV. Good advice. >> It looks like you have good coverage to me. Even if you have no bars, >> just the antenna symbol, it indicates you have signal. And you should be [quoted text clipped - 3 lines] >> end up with, having both you and your wife on a family plan may save you >> some money. SignatureBest regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES: John Navas <http://navasgrp.home.att.net/#Cingular> > Either you got a defective V551 or your SIM was programmed for the wrong > network, because the V551 gets very good reception. I'm a Cingular Blue customer with a V180. A colleague of mine is an orange customer with a V551. We went to one location, side by side, inside a building. Me: no signal whatsoever. Colleague: participates in a 1.5 hour conference call. I work with the corporate accounts team at Cingular to see what they can do about my sudden (as of May this year) problems with reception, making/holding calls, voicemails not alerting for an hour, etc. I say, my friend had great reception; maybe a V551 would solve the problem. Sure, they say. We can send you one to try for 30 days. $160 if you keep it. Fine, I say. Send it to me. I try the V551. NO DIFFERENCE. It's no better than my V180. I send it back. Fast forward a few weeks. I call back to talk to someone else, because this whole issue is getting frustrating. I get someone on the blue FAN side of things who admits, finally, that yes, their network is under construction--and yes, I will probably have problems for awhile. But here, she says. Let me send you two Nokia 3120 phones, no charge. Nokias are better for this. Well, I liked my old 3360 a few years back; sure, go ahead. And indeed, the Nokias are much better--MUCH better--in my current situation than either of the Motorola phones. If the V551 gets good reception, then the Nokia gets absolutely fantastic reception. Or, to say it differently, the Motorola does *not* get "very good reception". >> Either you got a defective V551 or your SIM was programmed for the wrong >> network, because the V551 gets very good reception. [quoted text clipped - 5 lines] >signal whatsoever. Colleague: participates in a 1.5 hour conference >call. Apples and oranges, or more accurately, blues and oranges -- you can't make a meaningful comparison between phones on different networks. >I work with the corporate accounts team at Cingular to see what they can >do about my sudden (as of May this year) problems with reception, [quoted text clipped - 4 lines] > >I try the V551. NO DIFFERENCE. It's no better than my V180. Again, blues and oranges. You should get the same good performance as your colleague *if* you are on the same network with the same phone. Note that a Cingular V551 with 64K (ENS) SIM can be Homed to either blue or orange (and can be changed on request), so you would want the same Home as your colleague. >I send it back. > [quoted text clipped - 9 lines] >And indeed, the Nokias are much better--MUCH better--in my current >situation than either of the Motorola phones. It may well have had a different Home network. >If the V551 gets good reception, then the Nokia gets absolutely >fantastic reception. If anything, the Nokia 3120 is worse than the V551 *if* Homed to the same network. >Or, to say it differently, the Motorola does *not* get "very good >reception". "Assumes facts not in evidence." In fact the V551 does get very good reception, as confirmed by my own carefully controlled tests against other models and brands, including Nokia and Sony Ericsson. SignatureBest regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES: John Navas <http://navasgrp.home.att.net/#Cingular> > It looks like you have good coverage to me. Even if you have no bars, >just the antenna symbol, it indicates you have signal. And you should >be able to make a call. If the antenna symbol also goes away then you >have a coverage issue. ... Not necessarily. There is no standard for bars of signal, which varies from model to model and even from firmware to firmware. There are many phones where 1 bar of signal can be essentially unusable. SignatureBest regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES: John Navas <http://navasgrp.home.att.net/#Cingular> Yes, you should file a complaint with the FCC against the lousy bastards: http://www.fcc.gov/cgb/complaints.html If you want to start up your own CINGULAR SUCKS! web site, go here to get material : http://www.truthtree.com/cingularsucks/index.htm >I have a V180 phone since December last year as a Xmas gift. I can't >wait until the 1 yr anniversary to toss this phone away. [quoted text clipped - 16 lines] >My wife Sprint phone consistently have 4-5 bars all over the town. If I >don't see improvement before year end, Adios Cingular. There is a large Cel tower behind a Fire station in front of the grocery store, and several cell towers next to freeway within 1 mile from my house. 1/2 mile away is a major internet backbone where Verizon Wireless, AT&T, and Global Crossing centers are. So what's a problem of putting a decent GSM antenna on one of the tower. |
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