Hi,

I just purchased Motorola Mobile Phone Tools from

http://www.bvrp.com/customers/motorola/

I purchased a full copy since I didn't have anything installed yet.

After I installed the software and connected my phone via USB cable my
Dell computer running Windows XP correctly recognized the device and
installed the necessary driver for the modem.

Unfortunately the mobile phones tools does not seem to be able to see
the phone because it keeps getting to the screen where it asks me to
select my type of connection and USB is selected by default so I go to
the next screen and it says please turn on your phone and connect it to
the cable and connect it to the pc.  But the phone is already connected
and the computer found it without any problem so why can't Mobile
Phones Tools see it?

I had a feeling this wasn't going to work the first time.  Any
suggestions?

Thanks,
Steve