 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Providers / Cingular / December 2005New VoiceMail Problem
Hi. Would like to ask if this is a new problem for others also. Here in Florida, we switched over to the "new" voice mail system about 2 weeks ago. Here's the problem. When I check my voicemail, I can not delete a message until the message finishes. (Using the new '7' key) To delete 6 messages (each 90 seconds long) takes 9 Minutes of Air time. Not to mention the frustration it takes to get to the 7th message (the one I need). I have not found any options in Cingular's confusing personal menu phone tree either. The older system was better because I could just hit "1" to delete the message at any time, and move on to the next message.( or 3 to save and move on). I know Cingular is terrible at customer service, but please tell me they're not this bad. Any workaround? Thanks.  SignatureDana > Hi. Would like to ask if this is a new problem for others also. > Here in Florida, we switched over to the "new" voice mail system about 2 [quoted text clipped - 13 lines] > not this bad. > Any workaround? Thanks. https://www.cingular.com/customer_service/common_voice_mail there is the help page for cingular. Here in Dallas we can either press 3 several times to get to the end of the message and then 7 to delete, or with the new system it's even easier to press 7 twice and immediately delete the item. 9 twice will save during playback. Also under administrative options make sure you have rapid playback set, and autoplay... thanks...this is a big help. > > Hi. Would like to ask if this is a new problem for others also. > > Here in Florida, we switched over to the "new" voice mail system about 2 [quoted text clipped - 22 lines] > administrative options make sure you have rapid playback set, and > autoplay... >>.... press 7 twice and immediately delete.. >> administrative options make sure you have rapid playback set, and >> autoplay... Thank you everyone. Yes, this did the trick. I believe it was the "rapid Playback" option. Before, `7` twice didn't do anything. I could only delete the message at the end. Now, hitting `7` twice will delete the message immediately. Thank you very much. :>) I noticed that the link to the quick guide is out of date for the South East. There is no mention of hitting 7 twice. Some of the Administrative options end in a dead-end, meaning you have to "guess" how to get out of it (`*`). And there's a few more things I've noticed. Basically, I'm not too impressed with Cingular's customer service department. Anyway, Thanks again. :>) SignatureDana >> Hi. Would like to ask if this is a new problem for others also. >> Here in Florida, we switched over to the "new" voice mail system about 2 [quoted text clipped - 22 lines] > administrative options make sure you have rapid playback set, and > autoplay... >>>.... press 7 twice and immediately delete.. >>> administrative options make sure you have rapid playback set, and [quoted text clipped - 13 lines] > > Anyway, Thanks again. :>) I had the same problem when the voicemail changed. I tried the "7" "7" technique with no success and then learned from a friend that also has Cingular that you have to press the 7s in VERY rapid succession. Pretty much like double clicking with your mouse. I have to say upon this discovery I'm once again happy with my voicemail. (I was irritated when I couldn't press 3 during any part of the message). > To delete 6 messages (each 90 seconds long) takes 9 Minutes of Air time. Ah, I love my Cingular Blue plan, where checking voicemail doesn't count against minutes. >> To delete 6 messages (each 90 seconds long) takes 9 Minutes of Air time. > > Ah, I love my Cingular Blue plan, where checking voicemail doesn't count > against minutes. It don't on my Cingular Orange plan either, shown as M2M minutes. .. bamp >I know Cingular is terrible at customer service, but please tell me they're >not this bad. >Any workaround? Thanks. Just push 3 3 7 The 3 3 takes you to the end of the message then 7 deletes it. Steve B. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2009 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.