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Cellular Phone Forum / Providers / Cingular / December 2005Roll over minutes
I needed to drop an unused family talk number and revert to a single line plan. My first contact was with email CS. I was told that I would loose all rollover minutes except for an amount equal to the new plan minutes. When I called 611 to make the changes, I was told the same thing. Only after I used some words about advertising "It's your minutes, keep them", retaining customer loyalty, etc., was I transferred to a specialist that could make the changes and keep my roll over minutes. Of course, I have not yet seen the next bill cycle. The moral of this story, If the first answer is unacceptable, try, try again. T,m Wrote: > Only after I used some words about advertising "It's your minutes > keep [quoted text clipped - 7 lines] > Just curious...can you remember if you ever used the word "cancel > while speaking to either the rep who transfered you or the specialist This is something new that Cingular just started a few months ago. U until then, if you changed your rate plan from one with rollover t another with rollover, you kept all of your built up rollover minutes Now, if you're on a 1500 minute plan and go down to a 500 minute plan and you have 4500 rollover minutes built up, you only keep 500 of thos 4500. They must have a reason for it, though frechsm Wrote: > This is something new that Cingular just started a few months ago. U > until then, if you changed your rate plan from one with rollover t [quoted text clipped - 4 lines] > > They must have a reason for it, though. yeah, i seem to remember a rep saying that if you ever find that you'r not using all of your minutes to drop down a step in plans. you'd kee your rollover mins. then if you started needing more minutes, bum yourself back up. it could be the guy just trying to make a sale, but it sounded like manual version of the sprint flexible plan. xbm, you know about this Reason for it? Profits. You paid for what you will not be using. The higher the profits, the higher Mr. Stanley Sigman's bonus. > This is something new that Cingular just started a few months ago. Up > until then, if you changed your rate plan from one with rollover to [quoted text clipped - 4 lines] > > They must have a reason for it, though. >This is something new that Cingular just started a few months ago. Up >until then, if you changed your rate plan from one with rollover to >another with rollover, you kept all of your built up rollover minutes. >Now, if you're on a 1500 minute plan and go down to a 500 minute plan, >and you have 4500 rollover minutes built up, you only keep 500 of those >4500. I don't think Cingular has the right to do that retroactively. For new Rollover minutes, but not for those you've banked before the change came into effect. >They must have a reason for it, though. Probably because some people were gaming the system: Sign up for a huge amount of cheap minutes, bank them in Rollover, drop down to a cheap plan to use up the cheap Rollover minutes, and repeat.  SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> > I needed to drop an unused family talk number and revert to a single line > plan. [quoted text clipped - 13 lines] > The moral of this story, If the first answer is unacceptable, try, try > again. im sure while switching to a new single plan you signed a new 2 year contract.. i dont see why anyone would sign a 2 year contract its plain stupid. >> I needed to drop an unused family talk number and revert to a single line >> plan. [quoted text clipped - 17 lines] >contract.. >i dont see why anyone would sign a 2 year contract its plain stupid. You only need a new contract extension if you go for current promotions, not just switching rate plans. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> I was born at night, but, not last night. no way did I commit to a new contract. >> I needed to drop an unused family talk number and revert to a single line >> plan. [quoted text clipped - 18 lines] > contract.. > i dont see why anyone would sign a 2 year contract its plain stupid. > im sure while switching to a new single plan you signed a new 2 year > contract.. > i dont see why anyone would sign a 2 year contract its plain stupid. It's a gamble based on whether you believe that you'll want to stick with the carrier long enough for the phone subsidy to be more than the ETF should you decide to leave. If you're on a very good grandfathered plan, it's very likely that you're going to stick with the same carrier for the long term, so the risk of a contract extension is low. Some people extend the contract to get a new phone, with the express intention of reselling the new phone, and keeping their old phone. What is interesting is that I have dropped my plans down to lower amounts of minutes twice since they have started telling people about only keeping as many rollover minutes as the plan you are switching to, and have kept all my minutes. So far I've been able to keep my "bank" of accumlated minutes since my account started. QUOTE - I needed to drop an unused family talk number and revert to single line plan. My first contact was with CS. I was told that would loose all rollover minutes except for an amount equal to the ne plan minutes. I am a North Carolina Cingular customer since *1998 * (first wa Bellsouth). I did the same as quoted above recently - I was told I wa going to loose my rollover minutes, but if I went back under contrac for 11 months, I could retain these minutes (6700 minutes - crazy, know). The primary line was a business line that has not been use lately, and then moved to another carrier, resulting in high rollove accumilation. I waited 2 - 3 months for my rollover minutes to appear on the account but they never did. Upon contact last week with Cingular, they informe me that I never had to go under contract to get my rollover minutes. I took 45 minutes for them to "find" my lost minutes. I was als chastized for "waiting so long" to contact them regarding my concern. I am TERRIBLY upset since I did not want to go back under contract - have argued that Cingular told me wrong information and thus I shoul not be under contract. They state that I was never told what I hear and I have agreed to the contract. They refuse to relent on th contract. So much for me being a loyal customer for so long!!! It ha gained me nothing - I purchased my own Treo 180's from e-Bay that I use for years - NEVER got their phones or anything that incurred extra cos to them. I AM SO UPSET NOW, ALL I WANT TO DO IS GET AWAY FROM CINGULAR FOREVER. CAN ANYONE PLEASE HELP??? I NEED ASSISTANCE, AS WELL AS CINGULA CORPORATE ADDRESS AND LEGAL CONTACT INFO!!! Links to other helpful posts would be appreciated as well Salt-peder Wrote: > QUOTE - I needed to drop an unused family talk number and revert to > single line plan. My first contact was with CS. I was told that [quoted text clipped - 29 lines] > > Links to other helpful posts would be appreciated as well.. Pay the ETF and walk, It's that simple Tstright Wrote: > . > Pay the ETF and walk, It's that simple. And unfortunately, that is what I will probably do. It is unfortunat to end a historically good business arrangement on such negative terms 7 years with the same carrier means we both benefited for some time. I just feel a need to make corporate and legal dept. aware of how th public is treated, and finding any contact information for eithe (especially legal) is very difficult. A contract is a 2 part agreement, and when it seems to be a one way street, something seem wrong ... > And unfortunately, that is what I will probably do. It is unfortunate > to end a historically good business arrangement on such negative terms. > 7 years with the same carrier means we both benefited for some time. You have an 11 month contract that is already partially gone, so a few months remaining. You're going to break the contract and pay an ETF just because you don't want to be under contract? Is there something wrong with the plan or service, other than you are upset about how you got tied to the contract? Is someone going to care if you cancel and walk away? Are you trying to prove a point? What am I missing? Signature--- Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5 dold@XReXXRollX.usenet.us.com Wrote: > Is there something wrong with the plan or service, other than you are > upset about how you got tied to the contract? [quoted text clipped - 3 lines] > > What am I missing? "Shrugging Smile" - Yes, you have unfortunately found one of m greatest character flaws. It IS somewhat about the principle of th thing. Had I not been told that I did not NEED to be under contract it may be different. Why should I be under contract?!?!? I was tol that I went under contract for no reason, so, okay, just get rid of th contract. Do principles mean nothing to us anymore? Not really whe you talk about Wal-Mart and large business vs the little guy. Will anyone care? No they will not. Disappointing part of busines today. I am a business owner that still operates a lot by a handshak and my word. Believe it or not, a lot is still done in the old Sout this way (by older people mostly). Life is so different when you shak someones hand and make promises and things happen. Unfortunately, mos things cannot be done this way now. Unfortunately, I also have bee forced to use contracts to protect my interests (as well as the client by the way). Some folks just won't engage you without one, and that i okay this day and age ... Unfortunately, I made a verbal contract on the phone that I received n paperwork for ... and now it is my word against .... the Gian Corporate Entity > dold@XReXXRollX.usenet.us.com Wrote: > > Are you trying to prove a point? > "Shrugging Smile" - Yes, you have unfortunately found one of my > today. I am a business owner that still operates a lot by a handshake > and my word. Believe it or not, a lot is still done in the old South Just checking. I do work by and for verbal contract. But Cingular and its minions do not. They have locked you into the monthly plan that you wanted anyway. I felt like that when I signed the two year contract in the first place. I needed the service for the next two years. They gave me a phone. Signature--- Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5 >Unfortunately, I made a verbal contract on the phone that I received no >paperwork for ... and now it is my word against .... the Giant >Corporate Entity. Your call was probably recorded. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> >Tstright Wrote: >> . [quoted text clipped - 7 lines] >public is treated, and finding any contact information for either >(especially legal) is very difficult. ... Not hard at all -- that information is in the Cingular FAQ below. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> Somewhere around Sun, 18 Dec 2005 18:52:00 -0600, while reading alt.cellular.cingular, I think I thought I saw this post from Salt-peder <Salt-peder.209ihy@nospam.cellphoneforums.net>: >I am TERRIBLY upset since I did not want to go back under contract - I >have argued that Cingular told me wrong information and thus I should [quoted text clipped - 4 lines] >for years - NEVER got their phones or anything that incurred extra cost >to them. Call back, preferably during the day (seems like they might have better support during normal hours). If you truly think you are right (and it sounds like you are), nicely explain the situation without being belligerent, and treat the person at the other end like they are a fellow human being (because they are), and nicely try to get them to help you, simply because they should. Don't get angry if they don't immediately - they may misunderstand at first. If they don't seem cooperative, thank them, end the call, and call back later. You'll probably get someone better next time. I can't see why they would expect you to sign a contract for no reason. If it's true, I think they will see it the same way. They are human, and they only work for Cingular; they don't expect you or anyone to give anything unnecessarily, I can guarantee that. But if you come off with an attitude right off the bat, they will resent it. Just like you probably would. Try it, and I think you will find that they are mostly nice people. At least, that's always been my experience. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx Marty Wrote: > Call back, preferably during the day (seems like they might have bette > support during normal hours). [quoted text clipped - 25 lines] > At > least, that's always been my experience. Marty, Thanks for your input - this is how it has been handled already .. somewhat. I called during the middle of the day. When I experience problems, you are right, I should have called back and got another rep I did not. I calmly worked with the first level rep. and never lost m cool with her. I stated to her that I understood that she could no make such a decision about "breaking" a contract, so please forward m to a manager. Upon going throught the same speech with the manage several times and getting nowhere, I did begin to get heated when th circle kept going around " You have make a verbally binding lega contract". Yes, I my volume did increase when she questioned me abou why it had taken so long to call concerning the problem. Wha DIFFERENCE does that make?!? I had been on the phone for over 1 hou at this point (phone counters are so nice). I am so disappointed tha I did not record the call. It would have provided a full account o the time spent on the phone for future use if needed. As it is, it i like the first call where I was told incorrect information - TH COMPANY IS ALWAYS RIGHT AND THE CUSTOMER IS ALWAYS WRONG. I went down to my local Cingular office to speak to someone in perso and get some different phone #'s/ addresses. The rep. pulled up m account and my "rap sheet" was several pages long (and after 7 years it should be I guess). Apparently I did get the fingers typing prett hard from the manager (I could hear it), especially when I told her would do all I could to downgrade Cingular in the future to anyone wh asked my input. I asked if I could get a printout of the notes. H stated it was proprietary information (didn't surprise me). So, have I shot myself in the foot, probably so ... but, again, after years, I had really hoped that good prompt payment of $60.00 $120.00/month would have meant something ... apparently not : > THE COMPANY IS ALWAYS RIGHT AND THE CUSTOMER IS ALWAYS WRONG. "Now you get it" <-- from the Collection of Responses Towards John Navas list. Somewhere around Mon, 19 Dec 2005 16:57:09 -0600, while reading alt.cellular.cingular, I think I thought I saw this post from Salt-peder <Salt-peder.20b7ly@nospam.cellphoneforums.net>: >Marty, >Thanks for your input - this is how it has been handled already ... [quoted text clipped - 27 lines] >years, I had really hoped that good prompt payment of $60.00 - >$120.00/month would have meant something ... apparently not :( What if you simply admit to them that they are right, you waited too long, but you were busy and simply didn't get around to it. And yes, they are right, you agreed to the contract, but you weren't aware of all the facts (or were temporarily insane at the time). And you're not planning to leave, but you may have to move in the future, and you don't want to have to possibly break the contract in the future. Or ask them what you got out of signing the contract. It seems like a contract isn't much good if both parties don't get some benefit. If they see that you got nothing, maybe they'll be more willing to do something to make it right. They might be missing the point, and think that you got a free phone or something, and are overlooking the facts. I really find it hard to believe that more than a small percentage of people would look at these facts and not see that it's unfair to you. I understand how you feel, but don't let your principles get in your way too much if the only casualty is going to be yourself. And definitely, don't cop an attitude, and remember that each person you talk to is a potential ally, and not the cause of your problem. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx Marty Wrote: > What if you simply admit to them that they are right, you waited to > long, but you were busy and simply didn't get around to it. And yes [quoted text clipped - 23 lines] > potential > ally, and not the cause of your problem. I have followed advice from John Navas and called 611 and asked t speak to the escalations department. I got nowhere with them. I (an they) were extremely calm, methodical and both parties analyzed wha has gone on. They told me: 1) when I pleaded that they review recorded the conversation from m first call to see what was said - "we can only do that through cour subpoena brought on by your attorney" 2) when I asked what I got out of the contract, I was told "service" 3) when I pointed out that I have never gotten a phone from Cingular incurring extra cost from them, they said "that is correct" 4) A) I was told that the original rep. months ago apparently did no explain things to me very well. B) The manager that I spoke to last week gave me wrong information an that I DID have to go back under contract to get rollover minute applied to my second #. I expressed my dissapointment that managemen is not familiar with their product. I told the rep. "Thank you, I cannot wait for my contract to expire s that changes can be made". We both said goodbye very courteously an the call was ended. Escalations department was no help at all and I feel did whatever the could to short cycle my concern (contract to get rollover minutes). David's little slingshot is having no effect on Goliath Somewhere around Wed, 21 Dec 2005 16:16:53 -0600, while reading alt.cellular.cingular, I think I thought I saw this post from Salt-peder <Salt-peder.20evjy@nospam.cellphoneforums.net>: >I have followed advice from John Navas and called 611 and asked to >speak to the escalations department. I got nowhere with them. I (and [quoted text clipped - 22 lines] > >David's little slingshot is having no effect on Goliath. Sorry to hear that. I've never escalated anything, and that may be an advantage. It could be that that dept is more public, and can't do as much without worrying about stepping on someone's toes, or raising alarms that might cause someone to question their judgement. This is all guesswork on my part, not fact. One thing I would have asked about #2 is what *extra* you got out of the contract, since you already had service, and presumably you were not about to lose it. To tell the truth, I don't think escalating is a good idea; I usually go to letter writing if I don't get what I want after a few calls. With letters, you have copies which can later be sent to people like the PUC or whoever handles it in your state. Also, you can send copies to higher ups in management. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx Marty Wrote: > One thing I would have asked about #2 is what *extra* you got out of th > contract, since you already had service, and presumably you were no [quoted text clipped - 8 lines] > handles it in your state. Also, you can send copies to higher ups in > management. Cingular service seems to be at an all time low in my area of coasta NC. I do not know how it could get worse through time (probably m imagination) but there are too many dead areas that I drive through fo 1.5 HOURS (not my imagination) that other carriers have better coverag in. This was learned in a recent job change in the past 2 years tha had me travelling in areas that I typically do not work in. My ne company (and me) became frustrated with not being able to be in contac and had my primary number ported over to another carrier. Secondar line (wife's phone) has acceptable service in town. I did have a funny instance some time ago - upon returning fro Ocracoke Island, North Carolina, I had $75.00 of phone bills for lon distance charges. Ocracoke is in the middle of the NC coast (where had service if I stood outside on the west side of the house and had m head pointed N-NE). My plan states that I have NC coverage with n roaming, so I called customer service and explained it to them. Rep stated that Ocracoke was not in NC. They LITERALLY had to get a ma out to find out that it is (this is okay, Ocracoke is a small place) but they did finally take the charges off. Time cost - 45 minutes o $60.00 of my worktime (not the funny part). Yes, I have service, if you can call it that .. See "How Can a Billing or Contract Problem be Resolved?" in the FAQ below. >QUOTE - I needed to drop an unused family talk number and revert to a >single line plan. My first contact was with CS. I was told that I [quoted text clipped - 29 lines] > >Links to other helpful posts would be appreciated as well. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> |
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