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Cellular Phone Forum / Providers / Cingular / December 2005

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dropped calls

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Michael Jay Friedman - 17 Dec 2005 13:32 GMT
Hi-- I would very much appreciate any information or advice the group could
offer with regard to a continuing issue where calls-- with regularity and
regardless of location or signal strength at beginning of the call-- drop
after 15-20 minutes or so.

Facts:
Network: former AT&T customer/Cingluar "Blue"

Phone: Motorola V180

SIM: AT&TWS; I am able to force the phone to switch to Cingular Orange
(phone then reads "Cingular Wireless" rather than "Cingular" via
Settings|Network|New Network)

Location: Fairfax County, Virginia and Washington DC (but same problem in
central NJ)

Background:
The issue occurs at my home, a '5-bar' reception area, but also from other
areas as well. After 15-20 minutes, a call will simply drop. One additional
item I have noticed. If, after a call drops, I try to force the phone over
to Orange network, I get a "Network Busy" message. I know next to nothing
about cellular, but thought that this might indicate that calls were
dropping because of a network capacity issue.

One Cingular store clerk (she did not seem knowledgable) attributed my
problem to the "turning off" of the blue network.

A Cingluar Customer Service phone rep told me that this was wrong, but that
the V180 model was known to have dropped call problems.

Again, I would appreciate any advice the group might offer. I have 10 months
to go on a 2-year AT&TWS contract that works very well for my family. I
would prefer not to migrate, at least not before the contract ends, so as to
have the opportunity to shop around. We are mostly happy with Cingular, but
Verizon does offer service in the DC Subway...

Thank you in advance,
Michael
Michael3977 - 17 Dec 2005 13:55 GMT
Well Michael,

First suggestion would be to google your problem:

http://www.phonescoop.com/phones/user_reviews.php?phone=466

Opinions and reviews are like hmmmmm well you know the answer to that.
But just from reading about your phone,  and what others have posted,
it would seem it mite be time to look for another phone.

Now on the other hand if the network gets too busy and does not have
enough openings for other calls ,  it has been noted that you will
either get Network Busy or loose calls.  Sprint had that problem years
ago.   With Cingular ,  the only time I lost a call was with the Moto
V600,  its a piece of you know what.  However Cingular made up for it
and gave,  YES GAVE me two V551's to replace the two 600's.

At present I switched to Nextel but am coming back to Cingular because
of Nextels customer/and billing service and the arrogance of the sales
reps.  ( I am on a 15 day trial)

Once coming back we are going with the Samsung D357 Push to Talk Phones
......

HTH
Michael
Michael Jay Friedman - 18 Dec 2005 15:45 GMT
Thank you for this link. I did check phonescoop.com before sigining my
contract, but that was 14 months ago, and the V180 was a new model. I can
live with the situation for now, but come fall will be very careful before
re-upping.

> Well Michael,
>
[quoted text clipped - 22 lines]
> HTH
> Michael
Michael3977 - 18 Dec 2005 23:01 GMT
Update for everyone,  as far as the Cingular PTT goes,  we have had one
clear conversation and thats it the other times I tried to call the
wife she said the phone never went off or chirped,  so I stopped on the
way home tonight and told Cingular,  they said to wait and talk to the
techs on monday and that it mite be on the network.

Heres the kicker,  Now that I have the phones they say today that there
are problems and down times until they get things worked out.   They
didnt say that last night !!!!!!!!!

Something tells me deep down insided that going back to Cingular for
PTT was a mistake, but I can wait and see what happens on Monday,  I
have 30 days trial.  So we can go from there or sooner.

Michael
Tstright - 19 Dec 2005 02:17 GMT
Michael3977 Wrote:
> Update for everyone,  as far as the Cingular PTT goes,  we have had one
> clear conversation and thats it the other times I tried to call the
[quoted text clipped - 13 lines]
>
> Michael

I've had the PTT for a week, Zero problems here.

DC Area also
Steve - 17 Dec 2005 19:03 GMT
Agree, this has become a very annoying problem in North and South Florida as
of about 3-4 weeks ago.
Calls drop very often in high signal strength areas.

I have two different types of GSM phones, 1 corporate, 1 personal and both
repeatedly do this.
Calling cust service is useless. They don't acknowledge the problem and do
the old (remove the battery, remove the sim card, etc) routine.

Hopefully hundreds of others will call 611 OFTEN and complain and sooner or
later Cingular will acknowledge the problem.

Signature

Steve

> Hi-- I would very much appreciate any information or advice the group
> could offer with regard to a continuing issue where calls-- with
[quoted text clipped - 35 lines]
> Thank you in advance,
> Michael
marx404 - 18 Dec 2005 04:31 GMT
ditto to the problem in S. FL, regardless of the phone. 611 says it is
because of restructuring and repairs since hurricane wilma. I dont buy that
lame excuse anymore, not in December.

marx404
Mij Adyaw - 18 Dec 2005 05:27 GMT
There is a fix to this problem. Switch to Verizon or Sprint.

> ditto to the problem in S. FL, regardless of the phone. 611 says it is
> because of restructuring and repairs since hurricane wilma. I dont buy
> that
> lame excuse anymore, not in December.
>
> marx404
PC Medic - 18 Dec 2005 13:53 GMT
> ditto to the problem in S. FL, regardless of the phone. 611 says it is
> because of restructuring and repairs since hurricane wilma. I dont buy
> that
> lame excuse anymore, not in December.
>
> marx404

Virginia Beach area here and 4 different handsets in the family.
Since Cingular took over from Suncom earlier this year I have experienced
some of the worst connection/quality (and Customer Service) in all my years
of cell service.

Its great talking to folks that sound like they are under water or getting
dropped 5 minutes into a call with a recording ..." the subscriber you are
trying to reach is not currently available, please try your call again
later". They also blame it on tower issues here, and we haven't even had any
damn hurricanes this year (Thank God!). And I won't even go into the
constant billing issues created (according to them) because their "billing
system is not setup to handle plans like Suncoms Un-Plan" (which is what I
had). So every month I have to call for credits of one type or another.
John Navas - 19 Dec 2005 06:46 GMT
>> ditto to the problem in S. FL, regardless of the phone. 611 says it is
>> because of restructuring and repairs since hurricane wilma. I dont buy
>> that
>> lame excuse anymore, not in December.

>Virginia Beach area here and 4 different handsets in the family.
>Since Cingular took over from Suncom earlier this year I have experienced
[quoted text clipped - 3 lines]
>Its great talking to folks that sound like they are under water or getting
>dropped 5 minutes into a call with a recording ..." ...

That's CDMA, not TMDA/GSM.

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Best regards,        SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas          <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

 
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