No longer getting VM notification when turn phone on, Cingular SF Bay Area

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TimOnGoogle - 25 Dec 2005 21:23 GMT

If I get a voice mail message while my phone is off, then turn my phone
on, I am rarely (if ever) getting the notification of a VM on my phone.
I used to get them reliably, until, it would appear, the voice-mail
system changed (or perhaps it was another change) a few months ago.

Is anyone else having this problem? Is it a setting in the new VM
system, perhaps?

- Tim

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John Navas - 26 Dec 2005 05:07 GMT

>If I get a voice mail message while my phone is off, then turn my phone
>on, I am rarely (if ever) getting the notification of a VM on my phone.
[quoted text clipped - 3 lines]
>Is anyone else having this problem? Is it a setting in the new VM
>system, perhaps?

I've run some tests, and am seeing the same problem here in Northern
California: if your phone is off-network (e.g., turned off) when a new
voicemail is registered, you won't get an indication of that voicemail when
your phone goes on-network. I consider this a fairly serious problem.

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Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

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Merlin - 26 Dec 2005 14:19 GMT

>[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
[quoted text clipped - 10 lines]
>voicemail is registered, you won't get an indication of that voicemail when
>your phone goes on-network. I consider this a fairly serious problem.

South Texas here.. same problem. I normally turn the phone OFF at
night to charge it, and so it won't disturb me. Discovered when phone
is powered up, no message indicator but there are often VM messagse.

Note that if someone leaves a TXT message, I do correctly get that
indicator.

A long call to Customer Service, after escalating twice, basically
resulted in the "take the battery off" shuffle. They would not give me
a ticket number for this problem, nor escalate it further. As far as
CS is concerned there is no problem. Did some tests BEFORE calling
those folks, and it's a problem with two phones I have (GSM), at least
1 friend's TDMA phone, and two other GSM phones.

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John Navas - 27 Dec 2005 01:21 GMT

>>>If I get a voice mail message while my phone is off, then turn my phone
>>>on, I am rarely (if ever) getting the notification of a VM on my phone.
[quoted text clipped - 22 lines]
>those folks, and it's a problem with two phones I have (GSM), at least
>1 friend's TDMA phone, and two other GSM phones.

I spoke directly to Tech Support today, and this is a "known problem" with no
estimate of time to repair.

SMS is different because the network is transmitting the message to the phone,
and the phone sets the indicator.

Signature

Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

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Merlin - 27 Dec 2005 02:58 GMT

>I spoke directly to Tech Support today, and this is a "known problem" with no
>estimate of time to repair.

Whatabunchahooey! It is incredible that by now, with experience in
AMPS, CDMA, TDMA, Magic-smoke-in-a**-MA, etc., that this type of
problem cannot be solved.

When a phone is turned on, data is exchanged BOTH ways to provide the
phone service. Surely they should be able to, by 20 years in to
Cellular service, know how to set a bit or two to toggle the msg icon?

Geez. I know, John, you're just the messenger, but.. amazing. Simply
amazing.

>SMS is different because the network is transmitting the message to the phone,
>and the phone sets the indicator.

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John Navas - 27 Dec 2005 07:02 GMT

>>I spoke directly to Tech Support today, and this is a "known problem" with no
>>estimate of time to repair.
[quoted text clipped - 9 lines]
>Geez. I know, John, you're just the messenger, but.. amazing. Simply
>amazing.

This appears to be a legacy of the voicemail system inherited from ATTWS to
which all subscribers are being/have been migrated.

Signature

Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

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JAW - 26 Dec 2005 17:49 GMT

I just tested mine here in South Texas and received my notification about 1
seconds after the phone was turned on.

> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
[quoted text clipped - 11 lines]
> when
> your phone goes on-network. I consider this a fairly serious problem.

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Jerry - 26 Dec 2005 16:28 GMT

> If I get a voice mail message while my phone is off, then turn my phone
> on, I am rarely (if ever) getting the notification of a VM on my phone.
[quoted text clipped - 5 lines]
>
> - Tim

My problem is that I don't get a VM notification for hours after the
message is left, even when my phone has been on and not roaming the
entire time.

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Michael - 30 Dec 2005 03:05 GMT

>> If I get a voice mail message while my phone is off, then turn my phone
>> on, I am rarely (if ever) getting the notification of a VM on my phone.
[quoted text clipped - 9 lines]
> message is left, even when my phone has been on and not roaming the entire
> time.

FYI, Cingular is not the only carrier with this problem. Alltel's VM
notification has been unreliable for nearly a year (approx. based on my
crappy sense of time). During some online research I've been doing for the
last month or so, Verizon customers also have issues with VM notification.
It does appear to be related to whether or not the phone was turned on when
the message was left.

mike

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