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Cellular Phone Forum / Providers / Cingular / January 2006V180 Motorola Help
Both of my daughters V180s have lost the screen function and we are beyond the 12 month warranty period. Cingular says to re-up the contract for 2 more years for a free replacement (no way!) or give them $100 and they will give me something that will work. My questions are: 1 - Anyplace that repairs these things (Chicago area) 2 - Any Internet source for buying at a better price and, if so, what do I need to find out in order for the thing to work. Thanks all for the help! John Park Nobody will fix your old phones... they are throw away items. Tons of unlocked V180s are selling on Ebay for around $70 via the Buy It Now feature. Just transfer the Cingular SIM card from the old phone into the new one and you're good to go. You might dig deeper into what Cingular is offering you for $100. Might be better than the V180. > Both of my daughters V180s have lost the screen function and we are beyond > the 12 month warranty period. Cingular says to re-up the contract for 2 > more years for a free replacement (no way!) or give them $100 and they > will give me something that will work. > Nobody will fix your old phones... they are throw away items. Tons of > unlocked V180s are selling on Ebay for around $70 via the Buy It Now [quoted text clipped - 6 lines] >>more years for a free replacement (no way!) or give them $100 and they >>will give me something that will work. Yeah, She checked and when the looked at the account she found that we were originally set up as AT&T. Says the Cingular phone (Nokia) won't work and gave her some 800 number to try. Call Motorola. It was a known design defect. They changed the design a little in mid model year to fix it. Perhaps they may go the extra mile and cover it. Fred >> Nobody will fix your old phones... they are throw away items. Tons of >> unlocked V180s are selling on Ebay for around $70 via the Buy It Now [quoted text clipped - 10 lines] > were originally set up as AT&T. Says the Cingular phone (Nokia) won't > work and gave her some 800 number to try. > Call Motorola. It was a known design defect. They changed the design a > little in mid model year to fix it. Perhaps they may go the extra mile and [quoted text clipped - 16 lines] >>were originally set up as AT&T. Says the Cingular phone (Nokia) won't >>work and gave her some 800 number to try. I'll have my daughter give it a try . . . I also asked her to find out what the buy out fee would be on the rest of the contract. Might be cheaper to buy it out than purchase two new phones. > > Call Motorola. It was a known design defect. They changed the design a > > little in mid model year to fix it. Perhaps they may go the extra mile and [quoted text clipped - 20 lines] > what the buy out fee would be on the rest of the contract. Might be > cheaper to buy it out than purchase two new phones. buy an unlocked phone from ebay. dont pay to sign a 2 year contract thats stupid. > Both of my daughters V180s have lost the screen function and we are beyond > the 12 month warranty period. Cingular says to re-up the contract for 2 [quoted text clipped - 6 lines] > > Thanks all for the help! When Cingular took over SunCom here in the Virginia Beach area last yesr it was the beginning of a nightmare for us. First, we had just two months earlier after being with SunCom for years decided it was time to get new phones and re-upped to get some high end phones (4 of them as we were on the family plan) at a discount. 2 months later, along comes Cingular..... First, we are told that we would have to exchange our now only two month old GSM phones for Cingular phones. Why I asked on two of them, you carry the same model (thought they were not being offered to Suncom transferees on the list of about 8 we had to choose from). Because they are locked and our SIMs will not work in them. So we foolishly ended up with 4 Moto V180's. In the past year 3 of them have been replaced for the screen going black (one of them twice) and just this weekend our third wall charger gave out leaving us with only one to share. Got angry and went to local Cingular store which wants $30 to replace as they say they are not covered under warranty because "they are an accessory". So 4 V180's of which we have needed service on 4 occasions and 3 dead AC chargers. Motorola has also refused to replace these chargers for the same reasons, yet if I buy a new replacement it comes with a 3 year warranty! I say cut you loss and get another phone as obviously Motorola has crap products and does not stand behind them. I know when my contract is up I will be dumping the phones and the carrier for something new. >So we foolishly ended up with 4 Moto V180's. In the past year 3 of them have >been replaced for the screen going black (one of them twice) and just this >weekend our third wall charger gave out leaving us with only one to share. That's extremely unlikely unless they are being abused in some way. >Got angry and went to local Cingular store which wants $30 to replace as >they say they are not covered under warranty because "they are an >accessory". So buy a better charger on eBay for a fraction of the price. You aren't being forced to buy them from Cingular. >So 4 V180's of which we have needed service on 4 occasions and 3 >dead AC chargers. Motorola has also refused to replace these chargers for >the same reasons, yet if I buy a new replacement it comes with a 3 year >warranty! That's paying retail, not bundled. >I say cut you loss and get another phone as obviously Motorola has crap >products and does not stand behind them. In fact Motorola makes very good phones and chargers. >I know when my contract is up I will be dumping the phones and the carrier >for something new. The grass won't necessarily be greener.  SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] > [quoted text clipped - 27 lines] > > The grass won't necessarily be greener. Hi John, I've lurked on this newsgroup for a while and you seem to have a pretty good grasp on the technology involved. I'm going to have my daughter place the calls to Cingular - AT&T - Motorola to see if she can get any help. Seems Motorola did a revision on the hardware about half year ago or so to fix this acknowledged problem and we have 4 of the earlier versions. Anyhow, if we get no help I would like to purchase an unlocked phone that I can use with Cingular or Verizon or whoever if I decide to change carriers after my contract is up at the end of this year. I believe that I am set up with GSM now - not sure of the channel, but I can call Cingular/AT&T and verify. What do I need to know to make this possible and do you have any recommendation to a supplier. I don't want to search for the cheapest phone, I am willing to pay a little more for some qualified help. I'm tired of collecting phones that are dedicated to only one supplier. Thanks in advance for the help, John Park >... Anyhow, if we get no help I would like to purchase an >unlocked phone that I can use with Cingular or Verizon or whoever if I [quoted text clipped - 7 lines] > >I'm tired of collecting phones that are dedicated to only one supplier. You'll only be able to switch carriers using the same hardware with GSM, which limits your carrier choices to Cingular and T-Mobile. You'll want *unlocked* phones with support for both 850 and 1900 bands. There are many good choices, including phones made by Nokia, Motorola, and Sony Ericsson. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] > [quoted text clipped - 14 lines] > phones with support for both 850 and 1900 bands. There are many good choices, > including phones made by Nokia, Motorola, and Sony Ericsson. Thanks for the help John - - and also to all the rest John Park > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] > [quoted text clipped - 8 lines] > > That's extremely unlikely unless they are being abused in some way. I beg to difer with your assumption unless you consider hanging on a belt clip in an office enviroment 'abuse'. Not to mention this is a known issue with this model. >>Got angry and went to local Cingular store which wants $30 to replace as >>they say they are not covered under warranty because "they are an [quoted text clipped - 3 lines] > being > forced to buy them from Cingular. Actually I went out yesterday and got the replacements for half-that from a local n-telos dealer. >>So 4 V180's of which we have needed service on 4 occasions and 3 >>dead AC chargers. Motorola has also refused to replace these chargers for >>the same reasons, yet if I buy a new replacement it comes with a 3 year >>warranty! > > That's paying retail, not bundled. It is still the same damn adapter and it still says motorola, we are not talking some 3rd party freebie that is thrown in the box. I work for a major (one of the worlds largest) computer peripheral manufactures and if a device we manufacture comes with an AC Adapter and it fails, it is covered under the same warranty. >>I say cut you loss and get another phone as obviously Motorola has crap >>products and does not stand behind them. > > In fact Motorola makes very good phones and chargers. That they do, 2 of our previous were Moto's, but the V180 is certainly not one of them and though they recognize the problem, they do not offer to replace them (as they should) >>I know when my contract is up I will be dumping the phones and the carrier >>for something new. > > The grass won't necessarily be greener. Well it certainly was under SunCom >> In <TiWCf.80873$4l5.78670@dukeread05> on Sat, 28 Jan 2006 22:06:20 -0500, >> "PC [quoted text clipped - 10 lines] >clip in an office enviroment 'abuse'. >Not to mention this is a known issue with this model. I was referring to the three wall chargers, but belt clips can subject phones to considerable abuse. >>>So 4 V180's of which we have needed service on 4 occasions and 3 >>>dead AC chargers. Motorola has also refused to replace these chargers for [quoted text clipped - 5 lines] >It is still the same damn adapter and it still says motorola, we are not >talking some 3rd party freebie that is thrown in the box. It's a Motorola freebie that is thrown in the box. If you want a better warranty, buy one separately. While you're at it, get a good fast charger instead of the cheap slow chargers that are thrown in the box. >I work for a major (one of the worlds largest) computer peripheral >manufactures and if a device we manufacture comes with an AC Adapter and it >fails, it is covered under the same warranty. Different companies have different policies. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] > [quoted text clipped - 23 lines] > phones > to considerable abuse. Does plugging a wall charger into an AC outlet also constitute abuse! I think not. >>>>So 4 V180's of which we have needed service on 4 occasions and 3 >>>>dead AC chargers. Motorola has also refused to replace these chargers [quoted text clipped - 10 lines] > warranty, buy one separately. While you're at it, get a good fast charger > instead of the cheap slow chargers that are thrown in the box. Hmmm, cant find the term 'freebie' on my box any place. >>I work for a major (one of the worlds largest) computer peripheral >>manufactures and if a device we manufacture comes with an AC Adapter and >>it >>fails, it is covered under the same warranty. > > Different companies have different policies. Yes, some support their products and some do not. Hi: You stated: ---- That's extremely unlikely unless they are being abused in some way. We have 2 V180's and 2 V220's. One of the V180's had an audio problem and has been replaced. The screen died 2 months ago and they replaced it again. One of the V220's had the dot turn red because I had it in the bathroom and the moisture turned it red. I DID NOT place it in water - ever. So, I can not get service on it as they think I am a liar. First, the screen went dead so I replaced it for a $23 screen from Hong Kong. Next, the inside screen went, then the audio for the inside speaker went. The other V220 died - blank screen. I accidently dropped it onto the kitchen floor and NOW IT WORKS AGAIN. I could go on but let me say this. Motorola customer service would do NOTHING for me. So, they have lost my business forever. Bob L. > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] > [quoted text clipped - 27 lines] > > The grass won't necessarily be greener. >You stated: ---- That's extremely unlikely unless they are being abused in >some way. > >We have 2 V180's and 2 V220's. One of the V180's had an audio problem and >has been replaced. The screen died 2 months ago and they replaced it again. These are bargain phones, presumably selected mostly on price. You tend to get what you pay for. Had you chosen more expensive models you might well have had better luck. My Motorola V551 has taken a fair amount of licking but keeps right on ticking. >One of the V220's had the dot turn red because I had it in the bathroom and >the moisture turned it red. I DID NOT place it in water - ever. So, I can >not get service on it as they think I am a liar. They probably think the unit has suffered moisture damage, which is quite likely -- if the moisture content in the air was high enough to turn the dot red, then it might well have been high enough to result in damaging condensation inside the phone. Inexpensive consumer electronic devices aren't generally designed to handle high humidity -- more robust devices cost more to make. >First, the screen went >dead so I replaced it for a $23 screen from Hong Kong. Next, the inside >screen went, then the audio for the inside speaker went. The other V220 >died - blank screen. I accidently dropped it onto the kitchen floor and >NOW IT WORKS AGAIN. Then it probably suffered shock damage in the first place. >I could go on but let me say this. Motorola customer service would do >NOTHING for me. So, they have lost my business forever. No offense, but I think your expectations are unrealistic. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> > So we foolishly ended up with 4 Moto V180's. In the past year 3 of them have > been replaced for the screen going black (one of them twice) and just this [quoted text clipped - 8 lines] > I say cut you loss and get another phone as obviously Motorola has crap > products and does not stand behind them. The V180 is especially bad, but not all Motorola products are that bad. I have a V180 on a prepaid GSM account, that I use for testing Cingular coverage. It has been a problem phone from the start, it often powers up with the screen all garbled, and requires removal and replacement of the battery several times before it gets a good screen. After being on for a few days, the screen often messes up again, requiring another removal and replacement of the battery. Have you added the $1.99 extended warranty to the account. This will extend the 1 year manufactures warranty and cover such defects. However I'm not sure if you will be able to do this since you might have already contacted Cingular about the problem. If you just spoke to someone locally at a store then you are probably ok but if you called the 800 customer care it's most likely documented in the account notes. If you add it it will cost $1.99 per month per phone that you want to extend but after you get the replacement phone you can remove the feature. Even if you kept the feature on it would still be cheaper in the long run instead of renewing a contract or paying up to $100 per phone. I've seen many of these come back to my store for inside broken lcd screens and outside broken screens or just won't fire up. It's so bad that someone has started a site about this issue. http://www.brokenv180.com/ ALL accessories that came in the box with the phone DO have a 1 year warranty & Cingular will honor it. If someone in the store told you otherwise he/she was mistaken (or worse). Fred >> Both of my daughters V180s have lost the screen function and we are >> beyond the 12 month warranty period. Cingular says to re-up the contract [quoted text clipped - 35 lines] > I know when my contract is up I will be dumping the phones and the carrier > for something new. |
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