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Cellular Phone Forum / Providers / Cingular / March 2006PINs, PUKs, and how to fix them
I have a complicated problem that Cingular has thus far had problems fixing. My son set a PIN, and somehow screwed up til he got the prompt to enter the PUK code, screwed around some more, and locked the phone up completely. We all know he should not have done this, so please don't address this issue. I got a new sim card around this time, and the Cingular rep said that would fix the problem. But the phone still prompts for the Security Code when first powered on, and we can't get past that. I called Cingular again, and they said to take it to a Cingular store, and they could fix it, but they told me there that there's no way to fix it. I called Cingular back, and was told to enter random codes until prompted for a PUK code, then call them and when I enter it, it will allow me to enter a new security code. I don't know why they couldn't just give me the PUK code right then, but that's besides the point. One thing I'm wondering about is whether this will work using a new SIM rather than the original one that was locked. If I use my SIM card, will it get the lock and will I be able to unlock it in his phone? If my sim does get the PUK prompt, will it no longer work in my phone, too? Also, the IMEI number on his phone is partially worn, and it's a bit hard to read, so I'm worried we may not be able to read it correctly. If that happens, can I unblock the SIM using a different phone than the one that caused it to be locked? Hey, I told you it was complicated. Hope I explained it clearly enough. By the way, I came across a web site (http://www.nokiasecuritycode.com/) that says it can generate a code to fix this problem for $3.95 - is that possible? Sounds like a scam. If they can, it kinda makes the security code not very useful. Thanks for anyone that can figure out what I'm talking about, and perhaps help.  SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx Yes, I know exactly what you're talking about. See this thread: http://tinyurl.com/coys6 My lockout problem, identical to yours, had a different cause but the same result: useless phone that not even Cingular can fix. Seems amazing. At least I got a free upgraded phone out of it. Somewhere around Thu, 02 Feb 2006 18:11:20 -0800, while reading alt.cellular.cingular, I think I thought I saw this post from Bob Fry <bobfry@mailinator.com>: >Yes, I know exactly what you're talking about. See this thread: > [quoted text clipped - 3 lines] >same result: useless phone that not even Cingular can fix. Seems >amazing. At least I got a free upgraded phone out of it. It could be, although all my other similar phones worked OK with the new SIMS (my wife has a cheaper Nokia from the same time, and my son is using my old Nokia, which is newer). Did you have to extend your contract to get the upgraded phone. I'm eligible for some anyway, with contract extension. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx > I have a complicated problem that Cingular has thus far had problems fixing. > [quoted text clipped - 33 lines] > Thanks for anyone that can figure out what I'm talking about, and perhaps > help. Ok, you have 2 sets of codes. SIM codes and Phone Codes.. if one sets a sim code, and enters it incorrectly it locks up and asks for PUK code. the company can give you this code.. most of the time they make you get a new sim card tho, its easier. you can also set a phone pin number, this will also lock the sim card if you enter it too many times in some phones. others you can try as many times as you want and nothing happens, the phone shuts off and you just need to turn it back on. if someone puts the wrong sim card in the phone, it will ask fog a susbisty pin.. this is the passcode to "unlock the sim restriction" if you enter this wrong too many times, the phone locks up and asks for PUK code.. the company CANT give you this code. most of the time to fix this, you have to contact the manufacture or have it sent out or take it to someone with the tools to unlock a hardlocked phone. if you phone asks for PUK no matter what sim you put in the phone it needs to be unlocked by professional unlocker.. what phone is it, and where are you located? Somewhere around Thu, 2 Feb 2006 21:06:50 -0800, while reading alt.cellular.cingular, I think I thought I saw this post from "Aaron" <aarons6@hotmail.com>: >Ok, you have 2 sets of codes. >SIM codes and Phone Codes.. [quoted text clipped - 18 lines] > >what phone is it, and where are you located? Thanks for the info. The phone is a Nokia 6590i. I found the manual, and it seems like perhaps there is a "feature" enabled that causes it to ask for a security code (default 12345) when a new SIM is installed, which is what I did when he locked up the SIM due to entering the wrong PUK code multiple times). I think this is different than the PIN code which protects certain settings. If it's entered wrong a few times in a row, the phone will disable entry for 5 minutes. It will not lock up and asked for a PUK code no matter how many times we try. I tried at least 50 times just entering a number over and over, trying to get it to ask for the PUK, which I hoped would reset it and allow us to enter a new code. I'm located in the East Bay of SF area (I work in Emeryville, live in Pleasant Hill). I don't really want to spend money on this phone, as it's almost 3 years old and we can get new ones soon - our contract ends in a couple of weeks, and I can get a new plan, either Cingular under my wife's name, or T-Mobile. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx > Somewhere around Thu, 2 Feb 2006 21:06:50 -0800, while reading > alt.cellular.cingular, I think I thought I saw this post from "Aaron" [quoted text clipped - 39 lines] > couple of weeks, and I can get a new plan, either Cingular under my wife's > name, or T-Mobile. in order to fix your phone your going to need some software and a flash cable. im not sure how much you want to spend. the phone isnt worth that much, maybe 20$ if you want to mail it to me i have the equipment to unlock and flash your phone and i wouldnt charge anything. i live in washington state. Somewhere around Sun, 5 Feb 2006 12:43:40 -0800, while reading alt.cellular.cingular, I think I thought I saw this post from "Aaron" <aarons6@hotmail.com>: >in order to fix your phone your going to need some software and a flash >cable. [quoted text clipped - 3 lines] >phone and i wouldnt charge anything. >i live in washington state. Thanks, that's awfully nice of you - unless, of course, you intend to simply steal my phone. :) But it's probably not worth it. It would be nice to have as a spare, but I'm going to go ahead and get a new phone, probably for all of us. I'll have two spares, so it's not worth spending money on another, specially since there is a finite chance it will still not work. I appreciate the offer. Maybe I'll find someone here that can do it. Or, if you're in the Seattle area, maybe I'll bring it up next time I visit my relatives (probably in the spring) up there. SignatureMarty - public.forums (at) gmail (dot) com No matter how hard you throw a dead fish in the water, it still won't swim. > > I have a complicated problem that Cingular has thus far had problems > fixing. [quoted text clipped - 64 lines] > > what phone is it, and where are you located? The SIM code is really a user created code that locks the sim from use. The PUK code is one that is inside the phone and is relational to the SIM # but is available from Cingular and is a simple matter of entering the code. In the case of the PUK if you enter it incorrectly (3 tries I think) it will "burn" your SIM making it worthless. Somewhere around Sat, 04 Feb 2006 05:17:10 GMT, while reading alt.cellular.cingular, I think I thought I saw this post from "Cliff" <missingrealname@yahoo.com>: >The SIM code is really a user created code that locks the sim from use. The >PUK code is one that is inside the phone and is relational to the SIM # but >is available from Cingular and is a simple matter of entering the code. > >In the case of the PUK if you enter it incorrectly (3 tries I think) it will >"burn" your SIM making it worthless. Yeah, I've learned most of that recently. My son didn't know anything about it, and he "burned" the SIM, but we got a new one. Unfortunately, with the new one, the phone insists on a "Security Code", and the default doesn't work (12345). This one doesn't "burn" the SIM if you enter the wrong number, as I tried about 50 times with random numbers. I read in the manual that after 5, it disables input for 5 minutes, but it doesn't seem to indicate that in any way. I was tempted to try to use another phone to get the SIM locked, then try to use that SIM in his phone to enter the PUK code and see if it would allow us to reset whatever passwords might have been set. But I have no idea if that would work, and I don't think the Cingular reps are going to be able to even understand my intentions, so I don't bother to ask about it. The last rep I spoke to gave me a PUK code for the phone without asking for any other information other than the model number. He may have used the phone number in addition, but I'm not sure which one it would have been. But he said I could use any SIM I have, and that can't be correct (or else the code would work for all models of that phone, and be a bit worthless). SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx > Somewhere around Sat, 04 Feb 2006 05:17:10 GMT, while reading > alt.cellular.cingular, I think I thought I saw this post from "Cliff" [quoted text clipped - 26 lines] > But he said I could use any SIM I have, and that can't be correct (or else > the code would work for all models of that phone, and be a bit worthless). no he gave you the PUK code that is attached to your account, its based off your sim. the system knows your sim card. the only way to get your security code reset is by using something like this. http://www.odeon.cn/ you can send it to nokia, but they would probably refuse to unlock the phone unless you had proof of purchase and it was under warranty. Somewhere around Mon, 6 Feb 2006 23:36:58 -0800, while reading alt.cellular.cingular, I think I thought I saw this post from "Aaron" <aarons6@hotmail.com>: >> The last rep I spoke to gave me a PUK code for the phone without asking >for >> any other information other than the model number. He may have used the >> phone number in addition, but I'm not sure which one it would have been. >> But he said I could use any SIM I have, and that can't be correct (or else >> the code would work for all models of that phone, and be a bit worthless). >no he gave you the PUK code that is attached to your account, its based off >your sim. [quoted text clipped - 6 lines] >you can send it to nokia, but they would probably refuse to unlock the phone >unless you had proof of purchase and it was under warranty. Thanks for the info. As for the PUK code, the system knows my sim cards, but I have 3 of them, and the rep said I could use any of the cards. That was my point. Maybe he gave me the PUK number for the original SIM I had when I got the phone, but they sent me new ones, and they don't know which phone each SIM was activated for. I could activate each SIM using one phone, then put that sim in another phone, and it will work, right? SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx Well the IMEI is easy to get just press *#06# and it will pop onto the screen. The pin, puks you will have to have more info on the phone and model to determine the status of that. But it shouldn't be too tough to correct. 2qwik qwikmr2@@@@geemail.com remove the @@@and the ee to email me back |
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