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Cellular Phone Forum / Providers / Cingular / September 2003Amazing
I've been reading the posts on here for the past 6-8 months...I'm amazed by all the horrer stories with all the wireless carriers. I have had Cingular, T-Mobile, and SPCS and never had any problems....NONE, and maybe in the past Decade only 2-3 dropped calls. I'm starting to wonder if most of the problems are Consumers just not understanding their plan, not reading the contracts, mistreating their equipment, or just being stupid from the onset. If you read the brochures, ask questions of subjects you don't understand, and treat your phone with care you shouldn't have any problems. I was in the Cingular store the other day and I overheard this woman screaming at a rep because her bill was so hi, he told her that her rate plan was not what she told him it was supposed to be and that it had been like that for a year now. He asked her if she had been looking at her bill. Of course her answer was NO...she told him she pays her bill by auto debit and throws the bill away, unopened. I'm sorry, but that is just stupid....espically in Louisiana, my home state...you have 60 days to read over your bill and report errors...if you don't not, the bill is legally correct and you cannot demand corrections or credits after that..... Don't demand someone to do something for you when you didn't hold up your end of the deal....it is your resonsbility to check before you pay...its called buyer beware, the entire foundation of US business law... As for the phone issue...i've seen phones that belong to my friends, All torn up, dropped, drenchned and then dried out on the windowsill...YOU HAVE TO TAKE CARE OF YOUR EQUIPMENT...these phones are not made of stone...they can break...you wouldn't throw your palm or laptop around...so why do people treat their phones like toys...they are tools and need to be taken care of. Oh and yeah, one more thing....Insurance is not a service plan...it dosn't pay for repairs, it replaces your phone....once again read the brochure. Basically Just do your part and take care of your phone, read your bills when they come in, and ask questions....It will save you alot of headaches!  SignatureThanx, N W I do have to agree with you that a big part of the problem with wireless companies is miscommunication between comsumer and company. With regards to dropped calls, you have to realize that it can be different in different parts of the country. In North Dakota, when using digital, I can always hear someone else's conversation, and I have a high frequency of dropped calls. When possible, I prefer to use analog because of its superior quality and coverage in this state. In Orlando, Florida, digital is superior over analog, I only experienced dropped calls when signal was low, I never overheard anybody else's conversation, and only once did I have a "crossed wire" (which isn't bad considering how often I talk). Take a look at the upper midwest; most carriers have minimal to no service in this area. This means that competition is low. Where my parents live in North Dakota, until only this year, they had a choice between 2 Verizon plans: 60 anytime minutes for $24.99 (no night/weekend minutes, long distance extra) or 120 anytime minutes for $44.99 (again, no night or weekend minutes, long distance extra). Not only that, they would get a phone number from a town 70 miles away, so to call thier land-line phone, while standing in front of it, they'd get long distance charges! Verizon is the only American company that has invested in Northwest North Dakota, but there are several Canadian companies that have signal strong enough to penetrate up to 50 miles into the United States. I have, in North Dakota, seen my fair share of consumers being pushed around. I mean, it's not like they can switch carriers, so it doesn't matter. I've learned about how CellularOne is a "false brand", with 47 companies doing business as CellularOne, but you can't transfer to another company if you move to another part of the country. In well established areas, competition is high, quality is much higher, and consumer are more picky. I'm not arguing with anything you are saying, I'm just reminding you that things are not the same in other areas of the country. I have Cingular and I have had great luck with them. I am on the Preferred Nation plan (an excellent value) and live where the nearest Cingular store takes approximately 14 hours of 75 mph driving. (I live in Bismarck, North Dakota, and the nearest store is near Chicago, Illiniois). About Dakota > I've been reading the posts on here for the past 6-8 months...I'm amazed > by all the horrer stories with all the wireless carriers. I have had [quoted text clipped - 34 lines] > when they come in, and ask questions....It will save you alot of > headaches! > I'm not arguing with anything you are saying, I'm just reminding you > that things are not the same in other areas of the country. I have > Cingular and I have had great luck with them. I am on the Preferred > Nation plan (an excellent value) and live where the nearest Cingular > store takes approximately 14 hours of 75 mph driving. (I live in > Bismarck, North Dakota, and the nearest store is near Chicago, Illiniois). Is Cingular not complaining if/when 100% of your usage is off their network? I know other companies (like SPCS on their F&C America plan) require a minimum 50% usage on the native network. Does Cingular not enforce this? Essentially you're using Western Wireless service at Cingular's rates, but the bill Cingular gets from WWCA is bound to greatly exceed the bill you get from Cingular. I'd be surprised if they go along with this month after month. > > I'm not arguing with anything you are saying, I'm just reminding you > > that things are not the same in other areas of the country. I have > > Cingular and I have had great luck with them. I am on the Preferred > > Nation plan (an excellent value) and live where the nearest Cingular > > store takes approximately 14 hours of 75 mph driving. (I live in > > Bismarck, North Dakota, and the nearest store is near Chicago, Illiniois). xff@austin.rr.com (XFF) wrote in article <298d9cbf.0309241347.785ed5f9@posting.google.com>: > Is Cingular not complaining if/when 100% of your usage is off their > network? I know other companies (like SPCS on their F&C America plan) > require a minimum 50% usage on the native network. Does Cingular not > enforce this? Essentially you're using Western Wireless service at > Cingular's rates, but the bill Cingular gets from WWCA is bound to > greatly exceed the bill you get from Cingular. I'd be surprised if > they go along with this month after month The Preferred Nation plans include roaming charges where necessary. I would guess that Cingular either has a tower there, or has a favorable deal with whoever DOES have a tower there. Otherwise, each call would accrue roaming charges of $.79/minute, which may or may not exceed what the actual carrier is charging back to cover the call. Cingular roams on WWC Holdings, Inc. and WWC Licence LLC, both wholy owned subsuidiaries of Western Wireless, Inc. d/b/a CellularOne(West). Although I do have to admit the agreement works much in my favor, I have seem diminished quality with this provider (with native subscribers, as well). AD >>>I'm not arguing with anything you are saying, I'm just reminding you > [quoted text clipped - 34 lines] > > [posted via phonescoop.com] > Cingular roams on WWC Holdings, Inc. and WWC Licence LLC, both wholy > owned subsuidiaries of Western Wireless, Inc. d/b/a CellularOne(West). > Although I do have to admit the agreement works much in my favor, I have > seem diminished quality with this provider (with native subscribers, as > well). Regardless of the quality you receive from WWCA, they still charge Cingular for every minute you're on their network. My question was whether Cingular has some kind of restriction in their fine print how much of your usage can be off their native system. How long have you been doing this? I'm sorry. I had a post, but it apparently didn't send correctly, I saw an error, but thought it posted anyway. In my contract, it states that if more than 50% of usage is off Cingular owned networks for 3 consecutive months, Cingular, at its discretion, can cancel my services. (something like that, I'm not unfiling the contract to get the exact words). Anyhow, in the fine print of my contract, it states that if *I* cancel service before my obligation is up, I will be repsonsible for the prorated early termination fee. My contract does not imply that I will be responsible for any early termination fees if Cingular cancels my service for reasons other than nonpayment of account. For me, it's a win/win situation. I either get to keep Cingular as my carrier, who has been good to me, or I get out of a contract with no early termination fees. Although I would prefer to keep Cingular, I would not hold this against them, as I know how the prnciples of roaming work. AD >>Cingular roams on WWC Holdings, Inc. and WWC Licence LLC, both wholy >>owned subsuidiaries of Western Wireless, Inc. d/b/a CellularOne(West). [quoted text clipped - 7 lines] > much of your usage can be off their native system. How long have you > been doing this? AT&T Wireless has the same thing as well. More than 50% of usage on other network, and they can cancel your service. Most roaming 'agreements' work out that Company A bills Company B around three dollars a minute. And you think .69 cents a minute is bad. Actually, I may have it made. I have a friend from South Dakota who has Cingular. In his contract, it says that Cingular reserves the right to terminate service if less than 50% of monthly usage is in Cingular licensed markets. He lives in some small town in South Dakota, I can't remember the name. He found out that Cingular does have some spectrum in South Dakota, although it remains unused. He lived in a "Cingular" market. After he got disconnected (5 months past contract expiration), he fought with this, and they reconnected him today. I obtained the following from the FCC, Cingular Interactive L.P. is in fact a subsidiary of Cingular Wireless, but I'm not sure how they are connected. Call sign: KNNX640 Licensee name: Cingular Interactive L.P. FRN: 0003293248 Radio Service: YD Status: Active Expiration Date: 08/12/2006 Call sign: KNNX660 Licensee name: Cingular Interactive L.P. FRN: 0003293248 Radio Service: YD Status: Active Expiration Date: 08/12/2006 I checked both the SBC Communications and the BellSouth 2002 financials, and Cingular Interactive is indeed listed...but separately from "Cellular/PCS Customers" (in BellSouth financials). AD > I'm sorry. I had a post, but it apparently didn't send correctly, I saw > an error, but thought it posted anyway. [quoted text clipped - 26 lines] >> much of your usage can be off their native system. How long have you >> been doing this? I'm sorry. I had a post, but it apparently didn't send correctly, I saw an error, but thought it posted anyway. In my contract, it states that if more than 50% of usage is off Cingular owned networks for 3 consecutive months, Cingular, at its discretion, can cancel my services. (something like that, I'm not unfiling the contract to get the exact words). Anyhow, in the fine print of my contract, it states that if *I* cancel service before my obligation is up, I will be repsonsible for the prorated early termination fee. My contract does not imply that I will be responsible for any early termination fees if Cingular cancels my service for reasons other than nonpayment of account. For me, it's a win/win situation. I either get to keep Cingular as my carrier, who has been good to me, or I get out of a contract with no early termination fees. Although I would prefer to keep Cingular, I would not hold this against them, as I know how the prnciples of roaming work. AD >>Cingular roams on WWC Holdings, Inc. and WWC Licence LLC, both wholy >>owned subsuidiaries of Western Wireless, Inc. d/b/a CellularOne(West). [quoted text clipped - 7 lines] > much of your usage can be off their native system. How long have you > been doing this? Right on!! I have had US Cell, from 98-02, then CIngular from 02- few days ago. Have maybe a total of 10-15 dropped calls, OUT OF the 10,000 + I've made. I had a few problems with thier CSRs, giving me information, then having the reps at the retail store giving me completely different information. Yeah, generally people are stupid, and they don't ask enough questions, or don't understand things. They are probably too distracted by shiny new phones, and getting features that they won't ever use (or know how)> > I've been reading the posts on here for the past 6-8 months...I'm amazed > by all the horrer stories with all the wireless carriers. I have had [quoted text clipped - 34 lines] > when they come in, and ask questions....It will save you alot of > headaches! > Oh and yeah, one more thing....Insurance is not a service plan...it > dosn't pay for repairs, it replaces your phone....once again read the > brochure. Guess that depends on the insurance. Mine has paid for repairing phones several times, both minor (broken earphone jack) to major (new MB). The only time they chose to replace the phone was when I dropped a StarTac off the roof onto concrete (don't do that :-) SignatureJud Dallas TX USA Cingular's phone insurance through Lock\Line only replaces the phone, it doesn't repair SignatureThanx, N W Jud Hardcastle <Jud_Hardcastle@ureach.removethis.com> wrote in article <MPG.19da3cb3a8a30a999896a1@news.newsreader.com>: > > Oh and yeah, one more thing....Insurance is not a service plan...it > > dosn't pay for repairs, it replaces your phone....once again read the [quoted text clipped - 7 lines] > Jud > Dallas TX USA |
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