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Cellular Phone Forum / Providers / Cingular / February 2006Treo deal?
I've been with Cingular about 18 months now. That's with a 2 year contract that was my first with them. I have a total of 3 lines on the account, so I pay Cingular about $105 a month. I think I'd really like to move to a Treo and I'm wondering if Cingular might offer any kind of "deal" when I get to the end of my 2 year committment. Anyone have any experiences with that? I should be an "ideal" Cingular customer. No late payments, and an abundance of rollover minutes banked. Tony >I've been with Cingular about 18 months now. That's with a 2 year contract >that was my first with them. I have a total of 3 lines on the account, so I [quoted text clipped - 6 lines] >I should be an "ideal" Cingular customer. No late payments, and an abundance >of rollover minutes banked. <http://www.cingular.com/customer_service/common_phone_upgrade>  SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] > [quoted text clipped - 15 lines] > > <http://www.cingular.com/customer_service/common_phone_upgrade> Thanks for that. I'm aware of that info. The primary reason for my post is I'm wondering if anyone has successfully negotiated a better deal than the standard one. I definitely should have been a bit more clear about that. Tony >> In <11vnah1sijkqacb@corp.supernews.com> on Tue, 21 Feb 2006 >> 18:02:40 -0600, [quoted text clipped - 17 lines] >I'm wondering if anyone has successfully negotiated a better deal than the >standard one. I definitely should have been a bit more clear about that. To get a better deal you need to get transferred to "retention" -- standard reps don't have the authority. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> There is NO better deal, and there is NO RETENTION DEPARTMENT, been there done that, if the deal/plan is NOT listed on the web site there not going to do it. And if they do you better document this and document it good. BUT THERE IS NOT RETENTION DEPARTMENT > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] > [quoted text clipped - 20 lines] > To get a better deal you need to get transferred to "retention" -- standard > reps don't have the authority. There is in fact a "retention" group -- see the FAQ for details. >There is NO better deal, and there is NO RETENTION DEPARTMENT, been >there done that, if the deal/plan is NOT listed on the web site there [quoted text clipped - 25 lines] >> To get a better deal you need to get transferred to "retention" -- standard >> reps don't have the authority. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> BUZZZZZZZZ!!!! WRONG!!! I've posted previously on how 5 or 6 months ago retention paid me (in a credit to my Cingular bill that more than offset the $$$ I paid for the phones) to take a 6230 and a RAZR even though I was still under contract. Retention has HUGE latitude compared to the regular CSR people. > There is NO better deal, and there is NO RETENTION DEPARTMENT, been there > done that, if the deal/plan is NOT listed on the web site there not going [quoted text clipped - 33 lines] >> standard >> reps don't have the authority. > There is NO better deal, and there is NO RETENTION DEPARTMENT, been > there done that, if the deal/plan is NOT listed on the web site there > not going to do it. And if they do you better document this and > document it good. > > BUT THERE IS NOT RETENTION DEPARTMENT There most certainly is. However you can't just ask to be transferred there. >> There is NO better deal, and there is NO RETENTION DEPARTMENT, been >> there done that, if the deal/plan is NOT listed on the web site there [quoted text clipped - 4 lines] > >There most certainly is. However you can't just ask to be transferred there. Actually you can. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] > [quoted text clipped - 9 lines] > > Actually you can. Actually you can with the caveat that the CSR seems to be trained to not transfer you unless you are very insistant. >>>> There is NO better deal, and there is NO RETENTION DEPARTMENT, been >>>> there done that, if the deal/plan is NOT listed on the web site there [quoted text clipped - 7 lines] >> >> Actually you can. >Actually you can with the caveat that the CSR seems to be trained >to not transfer you unless you are very insistant. Indeed it does pay to be (politely) persistent, in other contexts as well. My own practice is the Rule of Threes, to ask (politely) at least three times when I haven't yet gotten a good answer, calling back each time to get a different person. It's proven to be very effective. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> BTW have you considered an HP 6515 instead? > I've been with Cingular about 18 months now. That's with a 2 year contract > that was my first with them. I have a total of 3 lines on the account, so [quoted text clipped - 8 lines] > > Tony [snip] >I think I'd really like to move to a Treo I'd recommend thinking long and hard and do a lot of research before plunking down your hard earned money for a Cingular Treo 650. FWIW, I ordered a Treo 650 sometime around a year ago. Although the device, in theory, is great, I found it to be unreliable. It would spontaneously reboot several times a day, many times in the middle of a phone call. I looked online and found legion of people with the same problem and returned it. Perhaps they've improved things (e.g., firmware), but, to me, a phone that reboots or locks up more often than once every one or two weeks is completely unacceptable. (As it is right now, my Nokia 6620 will go for weeks without a problem. And the only problem has been it "running out of memory" because "too many apps are open" when I try and surf the Net after it's been on for weeks. At that point, I reboot *at my convenience* and it works flawless for another few weeks.) >[snip] > [quoted text clipped - 11 lines] > >Perhaps they've improved things (e.g., firmware), ... They have. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> > [snip] > [quoted text clipped - 19 lines] > it's been on for weeks. At that point, I reboot *at my convenience* > and it works flawless for another few weeks.) The 6620 is a great phone, and was my primary phone unti I bought the 6515. I do love the 6620 enough though that I'm debating on whether to ebay it or keep it. >The 6620 is a great phone, and was my primary phone unti I bought >the 6515. I do love the 6620 enough though that I'm debating on >whether to ebay it or keep it. I love it too. It is significantly improved over the 3600 which I had prior to that and really liked. The main improvements were the size (smaller), 16-bit color screen (6620) vs the 4096 color screen (3600) and the joystick (6620) versus the touchpad (3600). I especially hated the touch pad of the 3600 which was always difficult for me to use accurately. It seemed 25% of the time I would push it one way and it would register a different direction than I intended. I don't think it was defective, it was just not designed well. I can't believe how much better the joystick is than a touchpad. The above reason is why I haven't upgraded to a 6682 yet. If the 6682 had a joystick, I would have jumped on it already. Other people have voiced the same complaint and I can't believe they went back to a touchpad. I guess most people prefer them, but that seems totally unbelieveable to me. >>The 6620 is a great phone, and was my primary phone unti I bought >>the 6515. I do love the 6620 enough though that I'm debating on [quoted text clipped - 19 lines] > touchpad. I guess most people prefer them, but that seems totally > unbelieveable to me. I debated on the 6682, Cingular offered me a pretty killer deal on it a while back, but after reading all the howardforum reviews, it simply didn't seem like it was an upgrade to me. It was slightly faster, but had less memory and couldn't do anything the 6620 didn't already do (and the initial firmware was buggy as hell). I was ready to kill for one before it was released, but afterwards, I'm glad I let someone else be the early adopter. It is alleged that Anonymous claimed: > FWIW, I ordered a Treo 650 sometime around a year ago. > > Although the device, in theory, is great, I found it to be unreliable. > It would spontaneously reboot several times a day, many times in the > middle of a phone call. I looked online and found legion of people > with the same problem and returned it. Have you done anything to fix the problem? > Perhaps they've improved things (e.g., firmware), but, to me, a phone > that reboots or locks up more often than once every one or two weeks > is completely unacceptable. Firmware has been upgraded at least twice. And there are known problems with specific third party softwares, either by themselves or in combinations. Four things I've done to make my Treo work right: * Don't use Butler * Don't use ZLauncher * Update the firmware (current for Cingular is 1.17-CNG) * Shim the SIM card with a piece of paper SignatureJeffrey Kaplan www.gordol.org The from userid is killfiled Send personal mail to gordol "When asked what was being done to counter this threat, Harris said only, that extreme measures may be required." (ISN News, B5 "Messages From Earth") > It is alleged that Anonymous claimed: > [quoted text clipped - 21 lines] > * Update the firmware (current for Cingular is 1.17-CNG) > * Shim the SIM card with a piece of paper I have a Cingular 650 and I love it. Like any cell phone it occasionally drops calls, but it can do more than any "plain" cell phone out there. II does reset itself every two to three months but I never turn it off. The newest firmware it almost perfect othet than a screen turn offf issure after using a Bluetooth headset, but other than that I am very please and would not even consider a WM5 device. In regards to it versus a WM5 device, I have seen both and IMHO the Palm OS is better than WM5 but to each his/her own. it also helps that I have had a Palm device since the original PalmPilot Personal. ek |
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