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Cellular Phone Forum / Providers / Cingular / February 2006Cingular's Warranty repair is a JOKE
Bought a Nokia 6102 4 months ago, the middle button came off, spent 45mins on hold to be told that there is a 50 dollar deductible because of physical damage. I use the phone and take care of the phone and all of a sudden a button falls of and I have to pay? GO FIGURE > Bought a Nokia 6102 4 months ago, the middle button came off, spent > 45mins on hold to be told that there is a 50 dollar deductible because > of physical damage. I use the phone and take care of the phone and all > of a sudden a button falls of and I have to pay? > > GO FIGURE Maybe Cingular thinks your care of the phone is a joke. If you can't take better care of your phone than that, you should pay.  Signaturejer email reply - I am not a 'ten' Through general use the button falls off and its my fault. I know where your from >> Bought a Nokia 6102 4 months ago, the middle button came off, spent >> 45mins on hold to be told that there is a 50 dollar deductible because [quoted text clipped - 5 lines] > Maybe Cingular thinks your care of the phone is a joke. If you can't > take better care of your phone than that, you should pay. >> Bought a Nokia 6102 4 months ago, the middle button came off, spent >> 45mins on hold to be told that there is a 50 dollar deductible because of [quoted text clipped - 5 lines] > Maybe Cingular thinks your care of the phone is a joke. If you can't take > better care of your phone than that, you should pay. Ans I suppose you have proof the OP abused the phons and the button popping off was not a manufacture defect? >>>Bought a Nokia 6102 4 months ago, the middle button came off, spent >>>45mins on hold to be told that there is a 50 dollar deductible because of [quoted text clipped - 8 lines] > Ans I suppose you have proof the OP abused the phons and the button popping > off was not a manufacture defect? Until Cingular receives a notice from Nokia that this is an issue for this model, Cingular is free to think whatever they want. Given the context of my previous comment, I don't need proof that he did, he needs proof that he didn't. As far as your lack of reading comprehension, that's another issue altogether. Signaturejer email reply - I am not a 'ten' Call Nokia and see what they say. Fred > Bought a Nokia 6102 4 months ago, the middle button came off, spent > 45mins on hold to be told that there is a 50 dollar deductible because of > physical damage. I use the phone and take care of the phone and all of a > sudden a button falls of and I have to pay? > > GO FIGURE Forget Nokia repair. It's FAR FAR worse than Cingular. You'll be lucky to ever see your phone again if you send it to them. See this thread for more info http://www.howardforums.com/showthread.php?t=737895 > Call Nokia and see what they say. > [quoted text clipped - 6 lines] >> >> GO FIGURE Guess Nokia is full of sh.t and loves jerking people around and charging a 100 dollar fee for nothing > Forget Nokia repair. It's FAR FAR worse than Cingular. > You'll be lucky to ever see your phone again if you send [quoted text clipped - 13 lines] >>> >>> GO FIGURE > Guess Nokia is full of sh.t and loves jerking people around and charging > a 100 dollar fee for nothing Guess the Anonymous Poster is full of sh.t and loves jerking a business around and expecting them to cover his abuse for nothing. And no, I'm not from where you think I'm from. I'm from the Land of Reality. And you're welcome to a full dose of it. Signaturejer email reply - I am not a 'ten' Bring it on BOI, bring it on >> Guess Nokia is full of sh.t and loves jerking people around and >> charging a 100 dollar fee for nothing [quoted text clipped - 3 lines] > not from where you think I'm from. I'm from the Land of Reality. And > you're welcome to a full dose of it. >> Guess Nokia is full of sh.t and loves jerking people around and charging >> a 100 dollar fee for nothing [quoted text clipped - 3 lines] > from where you think I'm from. I'm from the Land of Reality. And you're > welcome to a full dose of it. Your from the land of ignorance is where you are from. How long you worked for Cingular? PC Medic Wrote: > Your from the land of ignorance is where you are from. > How long you worked for Cingular? I know this wasn't directed to me, but I have been working for Cingula Warranty Exchange for 2 years. NO manufacturers cover missing keys as warranty issue. I'm not saying it's the customers fault or not. But i enough customers call and reprot the isue to the manufacturer, it ma eventually be recocnized as a manufacturers defect. For Example. th Nokia 6102...... Nokia 6102-Antenna Cover "An issue was recently identified which may impact a small percentag of Nokia 6102 devices. During the assembly of some units a insufficient amount of glue was used to attach the antenna cover. A a result the antenna cover on these devices can disengage from th handset body cap during normal use Nokia has adjusted the manufacturing process to ensure the prope amount of glue is used and the appropriate drying time is allowed. Updated product is currently available in the Distribution Centers an within the Markets, however; there is no way to distinguish units tha may be affected by this issue. WSC Agents if the customers equipment is under 30 days please refe callers to the point of purchase for replacement. If the equipment i over 30 days and within the 1 year warranty period please process a exchange. " This was only released to Cingular yesterday from Nokia. Up until now we could not process a warranty exchange and had to refer them to th manufacturer > PC Medic Wrote: >> [quoted text clipped - 8 lines] > Nokia 6102...... > Nokia 6102-Antenna Cover That's odd as Motorola replaced my V180 when the # key popped out about 7 months into its service life. I work for the Customer relations department of one of the worlds largest PC peripheral manufacturers and I can assure you that if a product warranty states it covers 'manufacturer defect' as most all of them do, and a part falls out of a product (be it 1 or 1000 units) they would be liable under this warranty to repair or replace the 'defective' product unless they could determine (and prove) it was a result of abuse and not from normal use. The burden lies with the manufacturer (at least in the U.S.) to prove damage was result of misuse and not the consumers responsibility to prove it was not. Not to mention any 'reputable' manufacture/vendor will stand behind what they sell. > "An issue was recently identified which may impact a small percentage > of Nokia 6102 devices. During the assembly of some units an [quoted text clipped - 16 lines] > we could not process a warranty exchange and had to refer them to the > manufacturer. A perfect example of some of Cingulars poor customer service. PC Medic Wrote: > A perfect example of some of Cingulars poor customer service. If Cingular did not have XBM, you would have no choice but to g directly to the man for warranty issues. Mail your phone to them, wai 4-6 weeks, then MAYBE you get your phone back or replaced, MAYBE havin to pay for repairs as well Your Name Here Wrote: > Bought a Nokia 6102 4 months ago, the middle button came off, spent > 45mins on hold to be told that there is a 50 dollar deductible because [quoted text clipped - 3 lines] > > GO FIGURE Keep in mind, Cingular does not create the warranty. They only "honor the manufacturers warranty per the 'mans' instructions. Th manufacturer dictates to Cingular what is and what is not covered unde their warranty. Being upset with Cingular will get you no where. If yo want to complain about the warranty, call Nokia > Bought a Nokia 6102 4 months ago, the middle button came off, spent > 45mins on hold to be told that there is a 50 dollar deductible because > of physical damage. I use the phone and take care of the phone and all > of a sudden a button falls of and I have to pay? > > GO FIGURE just hang up and call back, soon you will get someone that will exhange the phone for you free of charge. > Bought a Nokia 6102 4 months ago, the middle button came off, spent > 45mins on hold to be told that there is a 50 dollar deductible because of > physical damage. I use the phone and take care of the phone and all of a > sudden a button falls of and I have to pay? > > GO FIGURE The $50 Deductible would be for insurance claim type issues, If you are correct and the phone has suffered and shows no signs of abuse this would ba a warranty and not insurance claim. |
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