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Cellular Phone Forum / Providers / Cingular / March 2006Cingular Customer Service (and the run around)
I have had Cingular since AT&T was merged or bought out by Cingular. Was I wrong about AT&T? that they had bad customer service. Let me give you a couple of examples (1) I ordered a phone from Cingular and recieved the new and it was supposed to be free and then i get a bill for $120.00 on the next bill. I called Cingular, i was transfered three time and had to wait on hold for about 30 to 40 minutes total. The person finally tells me that i have to send the old phone. So, i said ok i sent the old phone in the package that Cingular had provided and for the next three months I keep getting billed for that phone and I kept calling and during this period i must have spent 25 to 30 hours on the phone with Cingular. They had to file a lost phone report, while they were investigating to track the package they disconnected my phone service. I had spoken to at least three managers and explained the situation to them and they had promised that my service would not be disconnected and guess what my service was disconnected. Back to the phone, it was never found so i had to pay the $120.00 and on top of that i have three lines with Cingular and they charged me a $75.00 reconnection fee ( $25.00 per line) I called and talked to three or four different representative GOD KNOWS where they were and had no clue about this whole situation. I had to explaine this over and over and over to each representative i spoke to. I filed a dispute with cingular and Guess what ((( Cingular sent my account to a COLLECTION AGENCY yes thats right a collection agency while i am disputing the charges. So, i went ahead and paid it. I think CINGULAR is the worst company i have dealth with. This is just one of the issues that i have had with cingular, i will write more about my issues with cinguar as time permits. If anyone needs to use the above issue or post it on their website feel free. Spread the word and let people know what we are dealing with. Your story may be true but if it is you didn't handle the situation well. When sending back a phone you should always use a trackable service that shows WHO signed for it. When they claim it wasn't returned and you show them a carrier delivery receipt with an employee's name on it they shut up real fast. If you have no proof of delivery that's your problem. > I have had Cingular since AT&T was merged or bought out by Cingular. > Was I wrong about AT&T? that they had bad customer service. Let me [quoted text clipped - 28 lines] > needs to use the above issue or post it on their website feel free. > Spread the word and let people know what we are dealing with. Somewhere around 10 Mar 2006 00:25:25 -0800, while reading alt.cellular.cingular, I think I thought I saw this post from nullah79@gmail.com: >I have had Cingular since AT&T was merged or bought out by Cingular. >Was I wrong about AT&T? that they had bad customer service. Let me [quoted text clipped - 27 lines] >needs to use the above issue or post it on their website feel free. >Spread the word and let people know what we are dealing with. Sounds to me like you don't pay attention very well, which probably explains your problems. I spent a lot of time researching phones before buying my last ones from Cingular. The terms have always been spelled out on the website, where some phones have rebates and some have online discounts, some may require the old phone be sent in, etc. Rebates are common, and they always work the same. You pay the money in advance, and later get the rebate. Sounds like you broke that rule, and thought you didn't need to pay for the phone. Never works that way. Common sense would dictate that you need to take care in returning the old phone, and follow directions to the letter. Obviously, if they are simply going to take your word for it, people would not bother to send it, and simply say they did. You should have some proof that you at least mailed the thing. Sounds like you probably didn't handle things well after this, either, and you probably think getting irate is the solution to all problems. It isn't.  SignatureMarty - public.forums (at) gmail (dot) com No matter how hard you throw a dead fish in the water, it still won't swim. I suggest to file complaint with http://www.badbusinessbureau.com , also read about other complaint about the Cingular (on search simply type Cingular). I have seen some results. It is an excelent site. >I have had Cingular since AT&T was merged or bought out by Cingular. > Was I wrong about AT&T? that they had bad customer service. Let me [quoted text clipped - 27 lines] > needs to use the above issue or post it on their website feel free. > Spread the word and let people know what we are dealing with. You shouldnt have to do all this research and check all the details when you are buying a service. How many people actually read the CONTRACT and then HOW OF THOSE UNDERSTAND their contracts, we the consumer need to stop dealing with companies that trick us into buying products. When you speak to them over the phone they tell you one thing and when you look at the contract its a whole different story. I have had enough of Cingular, I will give my business to someone that has some respect for the consumer. What happened to common sense. Today's consumer is just a (number) or (dollar sign) thats all it is to the big business. The company's board members get richer and greedier NOT by the day, but (by the minute.) Well, yeah, that's what business is all about - making money for the shareholders who put their money at risk to build it. You shouldn't have to check the details? Why not? Hire an attorney if you need help. We already have one of the most highly regulated markets in the world where bureaucrats dictate marketing practices and even font size and colors. Do your homework BEFORE you buy and don't complain about what you signed if you're too lazy to read it and understand it. > You shouldnt have to do all this research and check all the details > when you are buying a service. How many people actually read the [quoted text clipped - 7 lines] > to the big business. The company's board members get richer and > greedier NOT by the day, but (by the minute.) >Do your homework BEFORE you buy and don't complain about what >you signed if you're too lazy to read it and understand it. Hey, as someone who has bitched about Cingular for years, AND re-sign up (best service in my area) AND knowing the piss poor customer serv <heheheHAHAHA> ice they have, I'll take them out of the picture. Listen up, kidd. I got the time to teach ya, & I bet you learn some, 2. Ready..? write this down.. <U can quote me> "..never sign anything you do not read/understand.." Only an IDIOT signs up for a 1-2 year hitch without reading the fine print. Sheit, I don't sign a B/day card without reading it 1st. Hope this helps.. No need to thank me.. JJT > Do your homework BEFORE you buy and don't complain about what you signed > if you're too lazy to read it and understand it. That comment bespeaks contempt of the consumer. The reason that there are so many laws regulating various lines of business is because of their history of befuddling, cheating and lying to customers. Fact is that crooks have long exploited consumers' lack of knowledge and have hoodwinked them. Used car dealers are a good example. I understand that there is currently a glut of "Katrina Cars" offered at lots all across America--and that they have had their titles cleaned up by having been registered subsequently in two states prior to being offered for sale in a third state. Some states do not require that the cars' "junker" status be listed on their titles. So, how're ya' going to "do your homework" on something like that, Einstein??? We wouldn't need all that regulation if companies were more honest . . . >> Do your homework BEFORE you buy and don't complain about what you signed >> if you're too lazy to read it and understand it. > > That comment bespeaks contempt of the consumer. No- actually it is the opposite. Expecting everything to be laid out for a child to understand bespeaks contempt for the consumer- we are not all dumb sheep and shouldn't be expected to have much tolerance for those who are too lazy to do some homework. > The reason that there are so many laws regulating various lines of > business is because of their history of befuddling, cheating and lying to > customers. And none of that applies here- the laws are in place. That does not mean that companies should have to hold every customer by the hand. > Fact is that crooks have long exploited consumers' lack of knowledge and > have hoodwinked them. Used car dealers are a good example. I understand [quoted text clipped - 6 lines] > So, how're ya' going to "do your homework" on something like that, > Einstein??? Very easily- however, the lazy need not apply. > We wouldn't need all that regulation if companies were more honest . . . No- we wouldn't need all of that regulation if consumers were not stupid sheep. >>> Do your homework BEFORE you buy and don't complain about what you >>> signed if you're too lazy to read it and understand it. [quoted text clipped - 5 lines] > not all dumb sheep and shouldn't be expected to have much tolerance > for those who are too lazy to do some homework. Well said. However, he is correct that I do have contempt for those consumers who have plenty of time to whine AFTER the sale but no time to learn about what they're buying or agreeing to BEFORE they sign. The best prevention from becoming a victim is to read, read again and open one's eyes. Assume everything is a scam until you're sure it's not. Caveat Emptor! > The best prevention from becoming a victim is to read, read again and > open one's eyes. Assume everything is a scam until you're sure it's not. > Caveat Emptor! So you DO admit that consumers are often presented with scams? Tell me, how does one "read, read again" when one calls one's carrier to make a change to one's plan, or to add or drop a line, and then finds out that the "change" was interpreted by the CSR as another two-year extension? WHEN was the customer advised of this? WHEN did the CSR fax or email a new contract to the customer to execute and return? There are hundreds of similar stories out there--and all you do is to blame the victim! You'd probably tell the woman that got raped that she had no business going out of her home that day! What kind of a world would it be if everyone thought like you? >> The best prevention from becoming a victim is to read, read again >> and open one's eyes. Assume everything is a scam until you're sure [quoted text clipped - 12 lines] > > What kind of a world would it be if everyone thought like you? I never claimed otherwise. Sure there's a lot of scams out there. All the regulation in the world won't prevent them. I ALWAYS review any changes made with a CSR and, if they want a new contract, yes, I ask them to fax it to me and I ask them to note in the record that I've asked them to do so. I certainly would NOT blame a rape victim for "going out" as you improperly surmise in your specious argument that attempts to equate contract law with violent crime, but I do blame a consumer who doesn't do his homework and at least reads, ask questions and understands what they're signing. I practice what I preach and guess what? I've never had a consumer contract problem that I couldn't settle over the phone - in my favor. The fact of the matter is that most people just "sign here" when told to do so. Most don't even read their motgages or deeds when buying a property. I do. And I've found errors or terms not previously disclosed that I've had removed. Same with car leases. Most are so happy to get the car they blindly sign anything. I read - I negotiate - I don't get burned. I'm a busy guy too but I make the time to know what I'm getting myself into. I'm not "better" than anybody else for doing that but you won't find me whining on newsgroup about getting burned by "the man." "BruceR" <br@NOhawaiiSPAM.com> wrote in message news:OCFRf.292 > The fact of the matter is that most people just "sign here" when told to > do so. Most don't even read their motgages or deeds when buying a [quoted text clipped - 4 lines] > into. I'm not "better" than anybody else for doing that but you won't find > me whining on newsgroup about getting burned by "the man." Try selling that argument to the Federal Trade Commission . . . Your view is tilted in favor of the perpetrator. So, if you "do your homework," you don't get burned, but if a consumer trusts the representations made by the sales rep--especially one that works for a large well-known company, one that presumably has some established level of integrity--that consumer deserves whatever he/she gets. Sorry, but history's lessons abound. All civilized societies have developed levels of regulatory practices to protect the unsuspecting against being exploited. That is one of the fundamental reasons why governments have been necessary. You characterize people that speak out against injustice as "whiners," and that speaks volumes. The Internet has afforded consumers an opportunity to speak out and also to warn others to beware of falling into similar traps. I applaud those people that bring unethical practices into the open. They are not all "whiners," they do all of us a service. Of course, there are numerous unscrupulous sales reps, CSRs and companies that would prefer that such people be silenced. One should not have to have a law degree to understand the terms and conditions of a wireless contract. One should not have to struggle with understanding the fine points of wireless service just to purchase what has become a basic commodity these days. Your dismissing those folks, all with a single wave of the hand, as "whiners" is inappropriate. It is a well-known fact that big companies often use their superior position to take advantage of employees (e.g., Wal-Mart's reputation for denying health insurance to the majority of their workers) and customers (e.g., Cingular's reputation for arm-twisting existing ATTWS customers into paying new activation fees and signing new term agreements as a condition of "upgrading" to the Orange Network). Your apparent contempt for the victims, and support for those that have the advantage speaks volumes. > "BruceR" <br@NOhawaiiSPAM.com> wrote in message news:OCFRf.292 >> [quoted text clipped - 46 lines] > Your apparent contempt for the victims, and support for those that > have the advantage speaks volumes. Sorry, I'm not into coddling people. We have plenty of regulation. Like I said, and indeed it does "speak volumes," Caveat Emptor! Cheers! <snip the juvenile hissy fit> You're about 24 years old, aren't you? I can tell by the uneducated view of the world. You need to understand how real people deal with things. > > The best prevention from becoming a victim is to read, read again and > > open one's eyes. Assume everything is a scam until you're sure it's not. [quoted text clipped - 12 lines] > > What kind of a world would it be if everyone thought like you? Let me give you a real life example of what we are discussing here. I went to a tanning salon and signed up for six months of service. In the agreement, there was a paragraph that stated that at the end of the six months my agreement would automatically renew for another six months until I cancelled the service. This was also on an automatic debit to my checking account. After I read that paragraph I scratched through the entire paragraph and initialed it and had the sales rep initial it also. I then signed the contract. At the end of six months I made certain that my bank bounced any and all automatic draft attempts from them. Two months later I got a letter from a collections agency telling me I owed them for 6 months of service. I faxed him a copy of the original agreement with that part marked out and agreed to by the sales person. Issue solved. And mainly because this was a CONTRACT and no one should ever sign a CONTRACT without reading everything in the CONTRACT and making sure you agree to everything in the CONTRACT. > Two months later I got a letter from a collections agency telling me I > owed > them for 6 months of service. You should never have been placed for collection. The agency may have automatically filed reports with credit bureaus when they accepted the account. But, based upon what some others have posted here, I suppose that one possible response to your situation would be to say, "GOOD FOR YOU! YOU HAD IT COMING!" That'll teach you to try to modify a printed contract! My point is that there is often no price to be paid by the perpetrator, and the consumer often must jump through hoops before they are made whole again. If a CSR misrepresents terms and conditions, and the consumer suffers for having trusted that CSR, that does not make the consumer a whiner, or lazy or stupid. It makes him, in a sense, a victim. And it is not enough for the multi-billion dollar company that employs the CSR to just plead that it was all a mistake, or a misunderstanding or that the CSR needed additional training. If these excuses are tolerated by the general public they will lead only to more and bigger types of offenses. I feel that you will not agree with my assessment, so let us agree to disagree. The Federal Trade Commission, the Securities and Exchange Commission, the Federal Communications Commission, the various state Insurance Regulatory Agencies, the Consumer Product Safety Commission and a host of other federal, state and local regulatory agencies all attest to the need for regulation and enforcement across a broad spectrum of businesses. You take for granted that most transactions will proceed smoothly, but the reason that many businesses refrain from exploiting their customers is because of the very existence of regulatory bodies, and the prospect of fines and other sanctions being imposed in the event of violations. Wireless carriers all have crossed the line and they are not saints. And, while I by no means wish to suggest that ALL consumer complaints are meritorious, it would be unreasonable for anyone to argue that every single situation could have been avoided if that lazy, stupid consumer had just taken the time to do his homework before entering into a relationship with a carrier. >> Two months later I got a letter from a collections agency telling me >> I owed [quoted text clipped - 37 lines] > consumer had just taken the time to do his homework before entering > into a relationship with a carrier. Jeremy, This is the most eloquent and well reasoned position you have put forth. While I believe in "Caveat Emptor" I don't believe in commercial anarchy either. Yes, we have to have the "cop on the corner" to draw the line and keep the playing field more level but a LOT of the problems people complain about, particularly, it seems, in newsgroups, can be avoided by better customer diligence. There is no getting around the misinformation that CSR's spew forth. Even with good training, the pay for these positions generates high turnover which results in a never ending flow of new CSR's who know a little and make up the rest. No matter what a CSR tells you, READ the contract! > Jeremy, This is the most eloquent and well reasoned position you have > put forth. I was thinking the same thing...GOOD FOR JEREMY ! ! ! Somewhere around Tue, 14 Mar 2006 01:08:08 GMT, while reading alt.cellular.cingular, I think I thought I saw this post from "BruceR" <br@NOhawaiiSPAM.com>: >>>> Do your homework BEFORE you buy and don't complain about what you >>>> signed if you're too lazy to read it and understand it. [quoted text clipped - 12 lines] >one's eyes. Assume everything is a scam until you're sure it's not. >Caveat Emptor! Right on! and the first person you should ask questions of is yourself; like, if there's a rebate, ask yourself why don't they just reduce the price instead of all that trouble for a rebate (answer, because lots of people either forget to send it in, don't bother, or do it wrong). If they are counting on people not to get the rebate, make sure you understand how to make sure you get it if you need it. Or, if you don't, make sure you can afford to buy it without getting the rebate, and consider the rebate to be a gift if you get it. If it's very cheap, ask yourself what is the catch. Is it really a free lunch? Usually not. To get the free stuff, you usually have to put in a lot of time waiting and watching for it. Then the only thing to worry about is whether whatever you're buying is worth it. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx > No- actually it is the opposite. Expecting everything to be laid out for > a child to understand bespeaks contempt for the consumer- we are not all > dumb sheep and shouldn't be expected to have much tolerance for those who > are too lazy to do some homework. This has nothing to do with anyone being "lazy." The policies change so often that even people in the wireless industry can't always keep up. Maybe all YOU have to do is to keep abreast of the cellular plans, but most of us have lives--and we have other things to do besides wondering what trap we will fall into next. Regulation is necessary--across virtually all lines of business--because unscrupulous business people have used their superior capital, superior knowledge and superior resources to exploit consumers. And, while competition often serves to reduce such exploitation, it doesn't always work. Try reading the numerous posts on this and every other wireless newsgroup and you will easily see that many people have complained of unethical business practices or outright trickery--and WE ARE NOT ALL "LAZY!" Ask the Better Business Bureau if all it takes is for consumers to stop being "lazy," and just "do their homework," to make all incidents of unethical business practices disappear . . . You are clueless. >> No- actually it is the opposite. Expecting everything to be laid out for >> a child to understand bespeaks contempt for the consumer- we are not all [quoted text clipped - 22 lines] > > You are clueless. Please go on to Sprint and quit bothering us here. You keep promising to leave, just shut up and go!! .. bamp >> No- actually it is the opposite. Expecting everything to be laid out for >> a child to understand bespeaks contempt for the consumer- we are not all [quoted text clipped - 3 lines] > This has nothing to do with anyone being "lazy." The policies change so > often that even people in the wireless industry can't always keep up. Not true- pricing might change frequently, product may change frequently, but policies tend to be the most stable aspect of any business. > Maybe all YOU have to do is to keep abreast of the cellular plans, but > most of us have lives I found the hour I spent researching to be quite useful. >--and we have other things to do besides wondering what trap we will fall >into next. I never worry about traps- I know the rules going in. Try it some time. > Regulation is necessary--across virtually all lines of business--because > unscrupulous business people have used their superior capital, superior [quoted text clipped - 4 lines] > unethical business practices or outright trickery--and WE ARE NOT ALL > "LAZY!" You're right- only the ones that whine after the fact are lazy. And the fact that you didn't know the right questions to ask at the time of purchase is not my fault. You probably spent more time trying to get laid that week than you did trying to understand what you were buying. You are a classic example of what I am talking about- a consumer who is buying technology that is way beyond their comprehension. There was no trickery- you don't understand the product. > Ask the Better Business Bureau if all it takes is for consumers to stop > being "lazy," and just "do their homework," to make all incidents of > unethical business practices disappear . . . You need to show an organization that produces more than a 10% success rate for the customer. Some day I'll relate some of the 'complaints' received by a cellular company from the BBB a few years ago- further proof that many consumers struggle with even the most basic product comprehension. > You are clueless. You got screwed by not knowing what you were buying and I'm clueless? Interesting definition. Somewhere around Tue, 14 Mar 2006 14:46:19 GMT, while reading alt.cellular.cingular, I think I thought I saw this post from "Jeremy" <jeremy@nospam.com>: >> No- actually it is the opposite. Expecting everything to be laid out for >> a child to understand bespeaks contempt for the consumer- we are not all [quoted text clipped - 22 lines] > >You are clueless. Did you read the original post for this discussion? It seems not. It wasn't about plans, or changing rules, or any unusual trickery; it was about a person who bought a phone with a rebate, and then withheld payment for the amount of the rebate thinking they tried to rip him off by charging the full amount and making him wait for the rebate. The problem was in not paying the bill after several months. I've seen the ads, and it's clear that it's a mail-in rebate. That is the extent of the discussion. If someone doesn't understand what a mail-in rebate means, I can't see how that person can claim to have been duped by anyone other than their own greed or stupidity. If you sign a contract that says you have to sign up for 10 years to get a phone, and you say you didn't understand that part, should they say, "oh, sorry, never mind then?" Oh, right, this is Cingular, I guess you would say that's correct. Never mind. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx > Did you read the original post for this discussion? It seems not. Did you read what I was responding to? It seems not. (Hint: It was not the original post) there is an easytway to sum this all up. its called being responsabl for your actions or in otherwords, not passing the buck when you don do what your suppose to. when you sign a contract you expect a compan to uphold their part of the deal. well why is it so bad that a compan expects you to hold up your part of the deal? Jeremy Wrote: > > Did you read the original post for this discussion? It seems not. > > Did you read what I was responding to? It seems not. (Hint: It wa > not the > original post >You shouldnt have to do all this research and check all the details >when you are buying a service. How many people actually read the [quoted text clipped - 7 lines] >the big business. The company's board members get richer and greedier >NOT by the day, but (by the minute.) DUH ? Did you expect anything less? Read what ya sign..forget what you 'hear'.. ANY part of that U no understand..? I'll agree, they pass it all off too quick on the TV screen, and yes, the C/service of ANY company blows mildew donkey, but NEVER sign what U no READ !!! JJT ------------------------------------------------------------- Don't go away MAD, here's a SASE for you to fill out telling me how tasty my dust is, and an order blank for re-fills.... ..ok....NOW you can go...... ------------------------------------------------------------- I agree with you..I added my daughter to my plan as shared minutes..Got the confirmation in the mail..They had it set up as separate plan sent me a ear bug, also the protection and road side which I never agreed to..After five calls to customer service and several hang ups I got things resolved..I've been with Cingular since 1990..You think I could have at least got a apology..What happened to the three C's?..Commitment to fix what is wrong, courtesty and compassion.I really am thinking about changing to Sprint. > I filed a dispute with cingular and Guess what ((( Cingular > sent my account to a COLLECTION AGENCY yes thats right a collection > agency while i am disputing the charges. So, i went ahead and paid it. File a small claims action for the amount you paid but didn't owe (include all late fees and reconnection fees). They won't go to court to defend their mistake. They will call you and agree to send you a check. Insist that they refund the filing fee as well. And don't dismiss the case until you have the check in your hand. If they don't contact you to settle, go to court and receive your default judgement. I went through something similar. The guy said "It isn't that I don't want to refund you, it's just that I CAN'T.' I replied that I understood, so I would simply file a small-claims action. Next thing you know, his supervisor approved the refund. Usually a legal letter or threat of small claims action is all you need to do in getting retribution from cell carriers as long as you've got a halfway good reason in doing so. No multi million dollar company is going to fight a petty claim over a few hundred bucks. > I went through something similar. The guy said "It isn't that I don't > want to refund you, it's just that I CAN'T.' > I replied that I understood, so I would simply file a small-claims action. > Next thing you know, his supervisor approved the refund. >Usually a legal letter or threat of small claims action is all you need to >do in getting retribution from cell carriers as long as you've got a halfway >good reason in doing so. No multi million dollar company is going to fight a >petty claim over a few hundred bucks. Flock, They won't even call ya on it. AND..when you re-new ya plan, tell then you want the newest phone FREE with the best plan/min/etc YOU want (as long as it's within what they offer) We up'ed again after 4 years, they gave us free phones, $50 rebate money ea, 2 lame MP3 players, and ANOTHER rebate of $50 EACH. All over the phone. I remember buying a HP printer..I still have it.. It was $399. They gave me a $100 rebate, a $25 rebate, 2 free toner cart(s) and a real lame GPS device... THEN..get this..they send me a 'rebate' for sending in the UPC code off the box...$150. by the time I was done, they paid ME to own it. I still use the thing 2day. I spoke to a woman yesterday who had her pink Razr phone out, dusty screen and all, and I asked her what she did to get it. She said she paid $99 for the phone, bought 3 of them <chuckle> and signed up 3 NEW accounts (I'll guess, 1 basic and 2 added) for 2 years @ $50/month. ..I asked..for all 3..? She said no, each... ...and she bought the phones too...HAHAHAHAHAHAHAHAHAAHAHA JJT ------------------------------------------------------------- Don't go away MAD, here's a SASE for you to fill out telling me how tasty my dust is, and an order blank for re-fills.... ..ok....NOW you can go...... ------------------------------------------------------------- > I have had Cingular since AT&T was merged or bought out by Cingular. > Was I wrong about AT&T? that they had bad customer service. Let me > give you a couple of examples See today's Action Line in the San Jose Mercury News, if you want to see a real nightmare of their customer service. "http://www.mercurynews.com/mld/mercurynews/news/columnists/action_line/14130366.htm" >> I have had Cingular since AT&T was merged or bought out by Cingular. >> Was I wrong about AT&T? that they had bad customer service. Let me [quoted text clipped - 4 lines] > >"http://www.mercurynews.com/mld/mercurynews/news/columnists/action_line/14130366.htm" Don't you have better things to do with your time than to comb the Internet for snippets that you think support your anti-Cingular pro-Verizon agenda? *All* carriers have unfortunate stories like this. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> I am wondering what they could do if you just didnt pay it. ...wonder if anone kows. As far as I am concerned the company should be called CINGULAR CUCKS. Here is my experience. I got a cingular last August and at first thought it was going to be cool. No roam charges...roll over minutes...ah. The first time I went fifty miles out of town. ...it sas emergaency calls only.... and almost everytime...I guess you get free roam because they dont let you .. So thenwhen i really needed it at the airport....sim card rejected. I had us cell previoulsly and could always at least call then..but ot with CINGULAR CUCKS...no with sim card rejected...couldnt even dial the 611...I had to walk around the airport to find someone with a cingular.... So when I called they said that it was my sim card..and they could fix it by having me turn off the cell and turn it bak on while they supposedly took out a code..which is all a total bunch of bunk. On that trip this happened six or seven times...and frequently other times ..if I would get a mile down the road. ThEN i REMEMBER i had a friend that said she couldnt even call out from her own house. I called cingular several times and got a different answer each time. Finally they said if I would take it in that they woudl give me a free sim card... So the phone got so bad today that it just didnt work...period..so I went there They called in and verified they couldnt give me a sim card but the company would credit me for it...I havent got the bill but am all ready for it to be yet ANOTHER pack of lies. So after they said they would credit me for it.....the phone didnt work even after they put the sim card in...of course no offer to replace it..as it is obvious they probably sold me a used one. One theory i HAVE IS THAT YOU DONT GET A NEW SIM CARD INT THE FIRST PLACE. ..after all they could even just put a nice shiny new front on your phone. So their next story was I needed a new phone....I was really contemplating jus stopping the contract..but decided to go ahead and quit maybe a year early..even though I am gatting robbed. If I knocka a year off...thats six hundredd dollars..even though I pay them one fifty..and again that is inconsistent...they say one price then another.... I bought the stupid phone, and even got insurance...for another thirty will what seemed to be a huge tax...on it. But they didnt offer to give me my old phone....but I WENT AHEAD AND PUT IT IN MY PURSE... ..so after one hundred and nine dollars...I had yet another one of therir monstrosities...Well at least it worked ..we hope it continues..then when I got home i was looking at my old phone and then realized I couldnt retrieve my address list. My old us cell, I can still read my address list...So I opened it and decided to mess with it. My old phone that doesnt work with the new sim card.....the sob didnt put the battery back in it.... So I will certainly appreciate it if I can print your letter and put it everywhere... But even worse this is the way everything is getting. Its kind of like a heavy at a carnival.. > I am wondering what they could do if you just didnt pay it. ...wonder >if anone kows. >... Send it to collection. Suspend your account. Ding your credit. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> Somewhere around Wed, 22 Mar 2006 23:23:17 -0600, while reading alt.cellular.cingular, I think I thought I saw this post from ebnozn@webtv.net (Paula Thomson): > I am wondering what they could do if you just didnt pay it. ...wonder >if anone kows. [lots of unintelligible snippage] Anyone want to second a motion to ban webtv from newsgroups? SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx > I am wondering what they could do if you just didnt pay it. ...wonder > if anone kows. [quoted text clipped - 48 lines] > But even worse this is the way everything is getting. Its kind of like > a heavy at a carnival.. Cucks? That sounds like Kucks. There are many factors involved with bad reception, not the least of which is the "nimby" crowd who make sure a tower could not be built near them. As far as customer service and the technology used, I won't touch Verizon or Sprint with YOUR hands even. My only gripe is that Cingular is way too vague with their coverage maps whereas T-Mobile will tell you exactly where its towers are in a given area and even show whether weak, fair, good, or excellent coverage is available at your exact point. With any cellular service, there WILL be outages due to even upgrades and then equipment failure and the other stuff that ISN'T supposed to happen. I'm happy cellular service is now even useable, several years ago, it was a miracle just to finish a conversation on one. As far as just not paying, what will happen at first is they cut the service and suspend the account. Eventually, the amount the bill reached by then, usually three months or more, will go to collection and then an agency. You DO have time to see if it will work for you and can cancel and walk away if it doesn't. The only people who do get screwed are those who are past that grace period and move to a poor coverage area. Dave |
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