Email is so overwhelmed with spam that many (most?) businesses no longer post
email addresses.

Use phone or fax or regular snail mail.

How about a letter, on paper, mailed via the US Postal Service to their
actual physical headquarters?

That will have far, far more impact than email--which is still seen by
corporate America as a passing fancy, something not to be taken
seriously when it comes to dealing with customers.

E-mail

To send an e-mail regarding your account, first go to My Account and
log in or register. (Your login is required so that we can give you the
best possible service.)

Somewhere around Thu, 23 Mar 2006 20:11:32 -0700, while reading
alt.cellular.cingular, I think I thought I saw this post from "moses"
<moses@hominy.ppc>:

I doubt it. I recently spent a couple of months researching new phones,
knowing my plan would be out of contract soon.  I was willing to change
carriers.

What I found was that if you go to the carrier, you don't get any great
deals, compared to Cingular.  Cingular will give you the same deal whether
you are new or simply extending your contract.

Certain independent stores, especially online, will give very good deals for
new contracts, although it usually requires that you wait 6 months for a
rebate (hoping the store is still in business, and the rebate goes through
OK).  Note that with Cingular, there are different types of stores: there
are company stores, independent dealers that seem to be company stores, and
independent dealers that sell Cingular and other plans.  They all have
different prices.  There is also Cingular's online store, and that is
cheaper by far than their company stores.

I found that the best price I could get if I wanted 3 lines was from a
Cingular in Chinatown near me with a new contract, that was $20 more per
month than my current contract (for 6 months).  Plus there was an activation
fee.  Plus I had to get new numbers (I had to transfer to my wife's name to
get the new contract).  I called Cingular to see about cancelling, and the
woman tried to come up with some incentives, although she wasn't able to
match the price of the phones (2 free RAZRs, third phone normal price).
But, she was able to offer me a free month's service, and no
activation/upgrade fees.  That, plus not needing the extra $20 plan for 6
months, made it worthwile to simple upgrade my existing phones.  She also
threw in a few hundred rollover minutes, and 3 months of media basic for my
son's phone.

It attribute my good experiences to being totally honest, polite and
friendly.  I told her outright that I couldn't afford any of the decent
phones, and didn't like any of the free or cheap ones that were available,
and I was leaving just to get the cheaper phones.  They're all human, and
understand these things as well as we do, believe it or not.  :-)