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Cellular Phone Forum / Providers / Cingular / September 2003Cingular GSM "Total system failure"
My phone has been nothing more than a paperweight since about five Friday afternoon. My friend has a non GSM cingular phone and he is having no trouble at all. His phone is working just fine. The really crappy thing is when you call my cell phone you get a recorded message saying "The number you are trying to call is not a working number." So now everyone thinks I had my phone cut off. It seems to me they could of had the message say something like "Due to a minor network setback your call will not be connected. Please try your call again later." That I could handle but to word it like I had it cut off is just shitty. I am having the same problem in Central Illinois....very annoying! I hope they fix it soon and give me some form of compensation for my missed appointments and inconveniences. ---ParaG > My phone has been nothing more than a paperweight since about five Friday > afternoon. My friend has a non GSM cingular phone and he is having no trouble [quoted text clipped - 5 lines] > again later." That I could handle but to word it like I had it cut off is just > shitty. Don't expect them to compensate anything except for the service fee. A lady came into a store where a friend of mind worked and demanded to be repaid for business cards after she canceled because of network problems...she got handed a copy of the terms and conditions and escorted out.  SignatureThanx, N W "ParaG" <IHateSpam@DontEmailMe.com> wrote in article <70sdb.3679$u96.55904@vixen.cso.uiuc.edu>: > I am having the same problem in Central Illinois....very annoying! I hope > they fix it soon and give me some form of compensation for my missed [quoted text clipped - 18 lines] > just > > shitty. I called tech support, It has something to do with one of the HLR's failing, its causing havic all over the country....I'm starting to wonder if someone ment to unplug their desk lamp and got the server by accident. SignatureThanx, N W "ParaG" <IHateSpam@DontEmailMe.com> wrote in article <70sdb.3679$u96.55904@vixen.cso.uiuc.edu>: > I am having the same problem in Central Illinois....very annoying! I hope > they fix it soon and give me some form of compensation for my missed [quoted text clipped - 18 lines] > just > > shitty. >.I'm starting to >wonder if someone ment to unplug their desk lamp and got the server by >accident. They aren't "plugged in" like a desk lamp. Their power is hard wired. -- John S. e-mail responses to - john at kiana dot net According to the Cingular job description available at the Cingular's HLR was supplied by Ericsson. Is it true? > I called tech support, It has something to do with one of the HLR's > failing, its causing havic all over the country....I'm starting to [quoted text clipped - 25 lines] > > [posted via phonescoop.com] > According to the Cingular job description available at > the Cingular's HLR was supplied by Ericsson. Is it true? According to that article, Cingular uses a variety of vendor disciplines for HLR services. Signaturejer email reply - I am not a 'ten' ICQ = 35253273 "All that we do is touched with ocean, yet we remain on the shore of what we know." -- Richard Wilbur Why is this still circulating? Did you ask Cingular yet? totojepast@atlas.cz (totojepast) wrote in article <1445a2d7.0309290431.b438ad7@posting.google.com>: > According to the Cingular job description available at > the Cingular's HLR was supplied by Ericsson. Is it true? [quoted text clipped - 35 lines] > > > > [posted via phonescoop.com] I just got off the phone with after hours tech support. The tech had me turn our phones off and remove the batteries. After waiting about 30 seconds we put them back in and Viola! we have service again. I don't know how or why but three of our phones that had been useless all day are now working. > My phone has been nothing more than a paperweight since about five Friday > afternoon. My friend has a non GSM cingular phone and he is having no trouble [quoted text clipped - 5 lines] > again later." That I could handle but to word it like I had it cut off is just > shitty. I just now (5:30am) powered mine off, waited about 2 minutes, then powered back on. Everything finally seems to be working here in Nashville. What's irritates me the most about this issue is the lack of information/updates from Cingular. You'd think that they could have at least posted some form of system outage notification on their web page. I was completely pissed at having to wait on hold for 20 minutes yesterday just to hear "Oh, yeah, it's a nationwide problem that's been going on all day." Geez. At least it's working.....for now. >I just got off the phone with after hours tech support. The tech had me turn >our phones off and remove the batteries. After waiting about 30 seconds we [quoted text clipped - 17 lines] >just >> shitty. > I just now (5:30am) powered mine off, waited about 2 minutes, then > powered back on. Everything finally seems to be working here in [quoted text clipped - 41 lines] >> >>>shitty. I've been powering mine on and off since Friday, having the same problems as described above (when my phone is called, the caller is greeted by a message saying it is not a working number). Sometimes, when I power cycle my phone, it helps, but my service drops out again not long afterwards. Cingular told me there was a fiber optic line cut that knocked out five cell cites in the Austin, TX area. Now that i see other people in other areas are having the same problem, i'm tempted to call and bitch again. > > I just now (5:30am) powered mine off, waited about 2 minutes, then > > powered back on. Everything finally seems to be working here in [quoted text clipped - 50 lines] > people in other areas are having the same problem, i'm tempted to call > and bitch again. [....] > Now that i see other > people in other areas are having the same problem, i'm tempted to call > and bitch again. I think everybody ought to hammer them repeatedly and raise holy hell. Personally, I don't think it was a fiber cut because the outages cover a variety of markets. This sounds more like failure with some national support system. But that doesn't matter, customers ought to be certain their carriers know the drill in ways they couldn't possibly misunderstand. Signaturejer email reply - I am not a 'ten' ICQ = 35253273 "All that we do is touched with ocean, yet we remain on the shore of what we know." -- Richard Wilbur > I just now (5:30am) powered mine off, waited about 2 minutes, then > powered back on. Everything finally seems to be working here in [quoted text clipped - 10 lines] > >put them back in and Viola! we have service again. I don't know how or why > >but three of our phones that had been useless all day are now working. I have been visiting in Nashville this weekend and used my Nokia 6340i extensively Saturday and Sunday. No trouble noted, but I could have been on TDMA not GSM. Home for me and the phone is Memphis. John C. "John Cummings" <n4bkn.no@spam.bellsouth.net> wrote in message news:<lyKdb.5376 > I have been visiting in Nashville this weekend and used my Nokia 6340i > extensively Saturday and Sunday. No trouble noted, but I could have been > on TDMA not GSM. Home for me and the phone is Memphis. TDMA service wasn't affected, so you must have been on TDMA. GAIT phones seem like a good idea until the carriers get their GSM networks fully debugged. > "John Cummings" <n4bkn.no@spam.bellsouth.net> wrote in message news:<lyKdb.5376 > [quoted text clipped - 5 lines] > GAIT phones seem like a good idea until the carriers get their > GSM networks fully debugged. I was told TDMA phones were affected. TDMA and GSM networks were out according to the rep i spoke to both on friday and saturday. Of course, the also both told me they were local problems, not national. Here in the east side of the Detroit metro area, no problem with GSM yesterday. I was monitoring GSM service on my Nokia 6340i in field test mode. On Friday, it did go down for about 15 mins as I had ATTWS GSM as I went by one Cingular tower at the Grosse Farms City Hall and Cingular was back on 15 mins. later-might have been maintenance. Either way would have had service with my GAIT phone-ATTWS GSM or TDMA, T-Mobile GSM, Microcell GSM or Bell Mobility AMPS from Windsor, On. SignatureChris Please respond on Usenet or Phonescoop.com rheemster@aol.com (RHEEMSTER) wrote in article <20030927215309.16206.00000219@mb-m16.aol.com>: > My phone has been nothing more than a paperweight since about five Friday > afternoon. My friend has a non GSM cingular phone and he is having no trouble [quoted text clipped - 5 lines] > again later." That I could handle but to word it like I had it cut off is just > shitty. i thought the gsm outages were over with about 1-2 hours ago they went out. this is totally unacceptable because they aren't even making the users aware that they are having system problems people probally think they are in a bad reception area or there phones are broken hehe but it serves them come monday when the service departments open people will be there by the thousands.(well those who don't call cingular before) Written in hide-site I must ask- Why didn't the CSR staff know what was going on? All this rebooting your cell phones when it was their problem, not yours. The CSR protocol requires that you manually enter your cell phone number, but someone had to be full of it not to let the CSR department know what was going on. rheemster@aol.com (RHEEMSTER) wrote in article <20030927215309.16206.00000219@mb-m16.aol.com>: > My phone has been nothing more than a paperweight since about five Friday > afternoon. My friend has a non GSM cingular phone and he is having no trouble [quoted text clipped - 5 lines] > again later." That I could handle but to word it like I had it cut off is just > shitty. |
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