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Cellular Phone Forum / Providers / Cingular / April 2006Charges for "chat"
My RAZR has a chat mode, which I tried out with a friend briefly, but so far, after 4 or 5 days, the charge hasn't shown up online. I was trying to find out how much it costs, thinking it was probably charged as data, and would be much cheaper than text messaging. Anyone know anything about how it's charged? Is it a common feature on recent phones? It's not text messaging or IM, in case you're wondering.  SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx >My RAZR has a chat mode, which I tried out with a friend briefly, but so >far, after 4 or 5 days, the charge hasn't shown up online. I was trying to [quoted text clipped - 3 lines] >Anyone know anything about how it's charged? Is it a common feature on >recent phones? It's not text messaging or IM, in case you're wondering. Have you called and asked Customer Care? SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] > [quoted text clipped - 11 lines] > > Have you called and asked Customer Care? What's with your 'have you called customer care' response all the time. NOBODY IS GOING TO CALL THE IDIOTS AT CUSTOMER CARE. Why sit on hold and then finally get some dolt who is clueless when the people here generally know far more? SNIP >> Have you called and asked Customer Care? > >What's with your 'have you called customer care' response all the time. >NOBODY IS GOING TO CALL THE IDIOTS AT CUSTOMER CARE. >Why sit on hold and then finally get some dolt who is clueless when >the people here generally know far more? I've called Cingular a number of times. At no time have I had to sit on hold, each time I've been treated withcourtesy and politeness. I've also been given an answer which proved to be correct in every case and on the first try. Somewhere around Thu, 13 Apr 2006 14:13:17 GMT, while reading alt.cellular.cingular, I think I thought I saw this post from Harry <zzz@zzz.com>: >SNIP > [quoted text clipped - 9 lines] >also been given an answer which proved to be correct in every case and >on the first try. That number is probably not very high, or your questions were simple and you called at an off time. I often wait on hold a while. While the reps have always been courteous and polite, their answers definitely are not always correct and I have gotten 2 or 3 different answers to the same question on occasion. Sometimes, the answer is obviously wrong, so I simply call again. I don't really hold that against them - in fact, I expect it to happen sometimes. They are often new, or sometimes preoccupied and not totally paying attention, just like normal humans sometimes are. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx > SNIP > [quoted text clipped - 9 lines] > also been given an answer which proved to be correct in every case and > on the first try. Either you're a jester or living in fantasy land. I'm going to vote for the former. Somewhere around Thu, 13 Apr 2006 20:15:38 GMT, while reading alt.cellular.cingular, I think I thought I saw this post from "RobR" <nospam@nospam.com>: >> SNIP >> [quoted text clipped - 12 lines] >Either you're a jester or living in fantasy land. I'm going to vote for >the former. He also gets any phone free whenever he asks for it, with unlimited minutes and free media net. :-) SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx >Somewhere around Thu, 13 Apr 2006 20:15:38 GMT, while reading >alt.cellular.cingular, I think I thought I saw this post from "RobR" [quoted text clipped - 19 lines] >He also gets any phone free whenever he asks for it, with unlimited minutes >and free media net. :-) No I don't. But then your post is about the most stupid post I've ever seen. It is no wonder you get lousy service if you treat people that way. You certainly deserve it. Somewhere around Fri, 14 Apr 2006 10:48:30 GMT, while reading alt.cellular.cingular, I think I thought I saw this post from Harry <zzz@zzz.com>: >>Somewhere around Thu, 13 Apr 2006 20:15:38 GMT, while reading >>alt.cellular.cingular, I think I thought I saw this post from "RobR" [quoted text clipped - 8 lines] >seen. It is no wonder you get lousy service if you treat people that >way. You certainly deserve it. Thank you. I have no idea what you're talking about, but your comment has made you the winner (correction, winer) of the most stupid post of the week. BTW, I have posted numerous times, including in reply to your post, that I never get lousy service, and I always treat the reps well. Now, if you tried using your brain before posting, you might realize that no matter how well you treat them, it has no effect on how long you wait on hold before they answer. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx >> SNIP >> [quoted text clipped - 12 lines] >Either you're a jester or living in fantasy land. I'm going to vote for >the former. I'm neither. I just make sure I know what my question is before I call and treat the CS person with the same politeness and courtesy that I expect. Somewhere around Fri, 14 Apr 2006 10:46:28 GMT, while reading alt.cellular.cingular, I think I thought I saw this post from Harry <zzz@zzz.com>: >>> SNIP >>> [quoted text clipped - 16 lines] >and treat the CS person with the same politeness and courtesy that I >expect. And that reduces your hold time? Surely you must be jesting! Or is that trolling? SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx Somewhere around Thu, 13 Apr 2006 12:29:33 GMT, while reading alt.cellular.cingular, I think I thought I saw this post from "RobR" <nospam@nospam.com>: >> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE] >> [quoted text clipped - 16 lines] >Why sit on hold and then finally get some dolt who is clueless when >the people here generally know far more? I wouldn't go so far as calling them all idiots, but it is easier for me to ask here. I wouldn't want to call just to ask about this, although if I call for something else, I'd also ask about this. I don't like to make too many calls from work, so it's easier to post. Not really that hard to figure out if he were to think about it, but John of course assumes everyone is an idiot except himself, and would rather chastise someone than help, it seems. Too bad the answer isn't in the FAQ; then he could ding me for that, too. :) SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx >Somewhere around Thu, 13 Apr 2006 12:29:33 GMT, while reading >alt.cellular.cingular, I think I thought I saw this post from "RobR" ><nospam@nospam.com>: >>> In <n10r325rkpmb676tkjugaos82gno8o9hcu@4ax.com> on Wed, 12 Apr 2006 >>> 15:41:11 [quoted text clipped - 9 lines] >>> >>> Have you called and asked Customer Care? >>What's with your 'have you called customer care' response all the time. >>NOBODY IS GOING TO CALL THE IDIOTS AT CUSTOMER CARE. [quoted text clipped - 3 lines] >I wouldn't go so far as calling them all idiots, but it is easier for me to >ask here. Easier, perhaps, but almost certainly not as fast or effective. You still haven't gotten a good answer. Your criticism of Cingular Customer Care notwithstanding, there's far more misinformation here than there is there. >I wouldn't want to call just to ask about this, although if I >call for something else, I'd also ask about this. Why not? It's a free call, and usually doesn't take long. >I don't like to make too many calls from work, so it's easier to post. It's OK to use the Internet for personal business but not the phone??? Regardless, how about other times? Calling Customer Care seems a good way to pass the time when stuck in traffic. >Not >really that hard to figure out if he were to think about it, but John of >course assumes everyone is an idiot except himself, and would rather >chastise someone than help, it seems. It seems that you not only have a chip on your shoulder, but that you somehow think it's appropriate to insult those that are just trying to help. I simply asked a question that both suggested the best way to get that information (in case you hadn't thought of that) as well as any confusion that might have resulted. A simple answer would have taken less time and effort than your insult. >Too bad the answer isn't in the FAQ; then he could ding me for that, too. :) Too bad you couldn't be bothered to call Customer Care first, and can't be bothered to contribute to the FAQ. You just have time to waste on insults. SignatureBest regards, SEE THE FAQ FOR CINGULAR WIRELESS AT John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ> I called customer service and I had gotten an answer that is was a data charge, then two days later a supervisor called me back and informed me that the other representative was in error, and that the charge would show as text per message, sofar on my bill that is how it has showed, thanks to the supervisor that called me back, as I had canceled my txt service on my last conversation, and due to his call and rectifying the situation(post dated and removed any charges from the other representatives error) I have not had any overly large (besides cingular's normally high rate lol) bills. Hope this helps, Randy > My RAZR has a chat mode, which I tried out with a friend briefly, but so > far, after 4 or 5 days, the charge hasn't shown up online. I was trying to [quoted text clipped - 3 lines] > Anyone know anything about how it's charged? Is it a common feature on > recent phones? It's not text messaging or IM, in case you're wondering. Somewhere around Sun, 16 Apr 2006 18:56:22 GMT, while reading alt.cellular.cingular, I think I thought I saw this post from <aashoppe@sbcglobal.net>: >I called customer service and I had gotten an answer that is was a data >charge, then two days later a supervisor called me back and informed me that [quoted text clipped - 4 lines] >and removed any charges from the other representatives error) I have not >had any overly large (besides cingular's normally high rate lol) bills. Thanks, it does help. It also illustrates why calling isn't always the end-all solution to questions, unless you call several times. It also shows that Cingular, while not perfect, seems to be attempting to do a good job by monitoring possibly inexperienced service reps. No company can expect their reps to know everything out of the box, so correcting their mistakes is much better than not caring at all. Too bad it doesn't use data instead of messages though. Would have been nice to have the alternative. SignatureMarty - public.forums (at) gmail (dot) com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx I am glad this was of some help to you, and I agree that while no company out there has 100% knowledgeable CSR's at least they record AND review them to make sure the information they were giving was accurate., and if it was an error on their rep's end, they (at least in this instance) corrected it and post dated it to the call. And yes, I agree it would have been nice if they had it under data instead of messages, but they bill it how they do, and for now...not much we can do about it lol. Good luck and take care > Somewhere around Sun, 16 Apr 2006 18:56:22 GMT, while reading > alt.cellular.cingular, I think I thought I saw this post from [quoted text clipped - 19 lines] > Too bad it doesn't use data instead of messages though. Would have been > nice to have the alternative. |
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