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Cellular Phone Forum / Providers / Cingular / October 2003Cingular billing sucks, keeps charging toll calls!!
I'm on the old Home 75 plan with free nationwide long distance. For some reason, they keep charging me for the toll calls even when I'm in my home area 100% of the time. I have to call customer service and ask them for toll charge credit every month. Apparently, my account is not coded right. Has anyone experienced the same problem? >I'm on the old Home 75 plan with free nationwide long distance. For some >reason, they keep charging me for the toll calls even when I'm in my home area >100% of the time. I have to call customer service and ask them for toll charge >credit every month. Apparently, my account is not coded right. Has anyone >experienced the same problem? YES! :( Next time you talk to C/S, have them check to make sure that long distance is still on your account. I've had several customers that had the long distance "expired". There are 2 feature codes; one for Home L/D and one for Roam L/D. Both need to be on your account. Mark > I'm on the old Home 75 plan with free nationwide long distance. For some > reason, they keep charging me for the toll calls even when I'm in my home area > 100% of the time. I have to call customer service and ask them for toll charge > credit every month. Apparently, my account is not coded right. Has anyone > experienced the same problem? The 75 minute plan did NOT include LD. So local only. Need to be on the 50min plan. Some of those included N&W but they DID include LD. Also the 75 min plan was local only not even statewide. So if you drive out your local calling area you WILL be charged Roaming. Should be about 35cents instate and 79cents out. LD will be a additional 15cents. >Next time you talk to C/S, have them check to make sure that long distance >is still on your account. I've had several customers that had the long [quoted text clipped - 15 lines] >Checked by AVG anti-virus system (http://www.grisoft.com). >Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003 > I'm on the old Home 75 plan with free nationwide long distance. For some > reason, they keep charging me for the toll calls even when I'm in my home area > 100% of the time. I have to call customer service and ask them for toll charge > credit every month. Apparently, my account is not coded right. Has anyone > experienced the same problem? Go to a store and ask them to help. Cingular's customer service department is completely worthless. I got an improper bill for 5 months; each month they said they would fix it. The guy at the store got it done. I had a big problem with Cingular billing and customer service when I upgraded my phones and service plan. The total bill that month was over $200, which was way too high by any accounting. The bill was 14 pages long and I poured over it for some time, trying to figure out how the accounting was done. Then I called customer service and explained that the old and new calling plans were supposed to cost about the same ($70) and that the new phones were supposed to cost $25 plus $10 to activate each. Both the old and new plans were supposed to be pro-rated so that the service was not paid for twice. Customer Service said the bill was entirely correct but that I could write a letter to the president. I did so and got a call in about two weeks whereupon I was refunded over $100. What a pain! You can write to the president yourself at: Cingular Office of the President 17000 Cantrall Rd. Little Rock, AR, 72223 I recommend a short polite letter that includes a copy of your bill with the charges in question highlited. Cheers, Jonathan. > I'm on the old Home 75 plan with free nationwide long distance. For some > reason, they keep charging me for the toll calls even when I'm in my home area > 100% of the time. I have to call customer service and ask them for toll charge > credit every month. Apparently, my account is not coded right. Has anyone > experienced the same problem? > I had a big problem with Cingular billing and customer service when I > upgraded my phones and service plan. The total bill that month was [quoted text clipped - 18 lines] > Cheers, > Jonathan. Thanks for the address as I may need it (hopefully not). On Sep1st I received 2 cards in the mail offering a free phone upgrade for a new contract since mine was ending on Oct 1st. I went to three Cingular (owned) stores in my area and was told by both that there would be no upgrade charges, the existing 2,333 rollover minutes balance would apply to the new contract and they would waive the activation fee since I wanted to add a third number with the Family Talk Nation GSM plan. My monthly bill would decrease from $95 with 2 phones to $85 with 3 phones. Well, my first bill was $246.20. I was charged $115 for overage minutes, $18 upgrade fee and an $18 activation fee. I dreaded calling Cust Service but I had the best ever representative (Sandy) and she cleaned it up and was very apologetic and courteous. I still am unsure whether or not our Nokia 3595 phones will work when we travel out of the GSM coverage area. Two stores told me they would not work outside the GSM system, one store and two Cust Serv reps assured me that they will work. We shall see.....I stay with Cingular because they are the only one that I get some signal at my home since the local towns have not allowed any towers in the area. I had AT&T which never had service here, my friends have T-Mobile, Sprint and Nextel who also never have service in my area. My son has Verizon and ends up using our phones 80% of the time at home. The one salesman was right though about GSM and connecting with only one signal bar and still having a clear conversation and not losing the connection. George >You can write to the president yourself at: > >Cingular >Office of the President >17000 Cantrall Rd. >Little Rock, AR, 72223 Cingular is headquartered in , and their President is officed in, Atlanta GA ... Who's in Little Rock? > >You can write to the president yourself at: > > [quoted text clipped - 7 lines] > > Who's in Little Rock? Alltel I believe. Jim >>You can write to the president yourself at: >> [quoted text clipped - 7 lines] > >Who's in Little Rock? Customer Service and Tech Support for some Cingular markets. |
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