SARASOTA, Fla. (AP) -- A 77-year-old retiree has won a two-month battle with
a cell phone company over bills for about $31,000 in calls from Nicaragua he
says he never made.
Oliver DeSofi's Cingular Wireless bill from November listed more than
$21,420 in roaming charges for more than 4,000 calls made from his phone
from Nicaragua. When he contacted Cingular about the charges, DeSofi learned
there were already $9,554 in similar charges on his next bill.
The former bank executive said his bill was normally about $150 -- he has
never been to Nicaragua.
''I told them this is impossible,'' DeSofi said.
DeSofi complained of fraud, but Cingular disagreed and tried to collect the
money, the Sarasota Herald-Tribune reported Saturday.
Cingular canceled DeSofi's account, saying its fraud department did not find
any problems with the account. The company reversed its decision after a
Herald-Tribune inquiry on Thursday.
''We are researching how it was handled from beginning to end,'' Cingular
spokeswoman Kelly Starling said.
A company representative told DeSofi that his bill had been credited the
full amount and with an additional $120, which he could use if he wanted to
resume service.
DeSofi said he did not plan to return to Cingular.
http://www.nytimes.com/aponline/us/AP-Cell-Phone-Fraud.html
karlkrandall@sbcglobal.net - 29 Jan 2007 12:33 GMT
>SARASOTA, Fla. (AP) -- A 77-year-old retiree has won a two-month battle with
>a cell phone company over bills for about $31,000 in calls from Nicaragua he
[quoted text clipped - 27 lines]
>
>http://www.nytimes.com/aponline/us/AP-Cell-Phone-Fraud.html
Yes, it took GOING PUBLIC before Cingular did the right thing.
DISGRACEFUL.
Story also here:
http://www.delawareonline.com/apps/pbcs.dll/article?AID=/20070128/BUSINESS/70128
0327/1003
Sometimes the NY Times will want you to log in.