Avoiding the 611 voice response system?

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Bert Hyman - 14 May 2007 21:56 GMT

I hate voice response systems.

Is there a way to coerce the 611 system to go to a "press 1 for this,
press 2 for that" mode instead?

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Bert Hyman St. Paul, MN bert@iphouse.com

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Todd Allcock - 15 May 2007 01:36 GMT

> I hate voice response systems.

As do I.

> Is there a way to coerce the 611 system to go to a "press 1 for this,
> press 2 for that" mode instead?

Not that I'm aware of. I just try to confuse them enough to send you to
a live operator. I treat it like a game- how few nonsense responses gets
me to a live operator...

"what can we help you with?"

"Supercalifragilisticexpialidocious!"

"I didn't understand your response... Please repeat..."

"Oomlaut!"

etc...

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Juan Pablo - 17 May 2007 03:52 GMT

>I hate voice response systems.

Me, too!

>Is there a way to coerce the 611 system to go to a "press 1 for this,
>press 2 for that" mode instead?

I find that sometimes briefly pressing "Zero", or
"Zero-Zero" will get me past the robotic voice to a live
staffer.
BTW, that little technic also works for many other voice
response systems.
Hope that helps. ---Juan

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Bert Hyman - 17 May 2007 13:44 GMT

>>I hate voice response systems.
>
[quoted text clipped - 6 lines]
> "Zero-Zero" will get me past the robotic voice to a live
> staffer.

But I don't want to bother (or wait for) a human being; I'm perfectly
happy to use the automated system if I can navigate using keyins.

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Bert Hyman | St. Paul, MN | bert@iphouse.com

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