Is RAZR v3 dropped due to quality?

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

greggbeck2000@yahoo.com - 21 Jul 2007 22:15 GMT

I was told today that the RAZR v3 was being dropped by Cingular stores
due to a tremendous amount of poor quality issues, such as screens
blanking out, buttons not working, dropped calls, etc. Can anyone
substantiate that move by Cingular?

And can anyone verify constant known problems with the latest units of
v3, other than the issues they found and fixed? (I mean, the model is
almost 4 years old and sold over 50 million - of course they would
have found some problems by now, but they fixed them as I understand.
There's no way its quality can be compared to another phone that's
been out for only a few months.)

Also, I realize how marking works. Many times models are pulled from
sales not necessarily due to quality performance but more often
because a newer feature packed model comes out, or a model that
produces more profit is released, not to mention a new trendy item
takes its place. So, is the RAZR v3 being phased out because newer
models are taking over or truly because, as I was told, the v3 was an
embarrising and costly piece of garbage and no one should buy it?

Thanks,
Gregg

Reply to this Message

(PeteCresswell) - 21 Jul 2007 22:56 GMT

Per greggbeck2000@yahoo.com:

>And can anyone verify constant known problems with the latest units of
>v3,

Never having had a phone of that generation, I plunked down the
cash to tMob for one a few weeks ago - coming from a series of
Nokia candy bar phones.

I found the Razr's transceiver just plain unacceptable.

Granted the difficulty in making a true head-to-head comparison
with only one SIM card, I'm still convinced that it was inferior
to my old phones. Specifically, the Razr was consistently
unable to make or receive calls in two known marginal areas where
the Nokias almost always had a bar or two.

Went through the whole deal with tech support - re-acquiring a
tower, doing a factory reset on the phone... to no avail.

Traded the Razr in on a Nokia 6133 (similar feature set...) and
the problem went away.

Signature

PeteCresswell

Reply to this Message

greggbeck2000@yahoo.com - 22 Jul 2007 03:42 GMT

> Per greggbeck2...@yahoo.com:

> >And can anyone verify constant known problems with the latest units of
> >v3,

> Traded the Razr in on a Nokia 6133 (similar feature set...) and
> the problem went away.

Yeah, I'm hearing of scattered and isolated glitches here and there,
but no one source that can validate the phone model to be a lemon. If
1% of a phone model experiences problems, most people would consider
that low. But when over 50 million RAZR's are sold that 1% equates to
500,000 service calls. So, naturally any product with that volume of
sales will record some bad experiences. But with that many sold, and
quality problems in the millions, it would be front page news, and
recalls galore. I'm just not seeing that, therefore I can't find
justification in calling the model in whole a lemon. In light of that,
the Cingluar store manager must have been talking out of her wazoo
when she said it's being pulled due to quality problems. No evidence
of that.

Unless I see that a good chunk of the 50 million were bad, the verdict
is the model was a successful quality product. How can anyone say
otherwise?

Reply to this Message

karlkrandall@sbcglobal.net - 22 Jul 2007 14:13 GMT

>I was told today that the RAZR v3 was being dropped by Cingular stores
>due to a tremendous amount of poor quality issues, such as screens
>blanking out, buttons not working, dropped calls, etc. Can anyone
>substantiate that move by Cingular?

They're giving them away on the website (With 2 year contract)

http://www.wireless.att.com/cell-phone-service/cell-phones/cell-phones.jsp?WT.sv
l=calltoaction&startFilter=false&typcat1000=cat1000&allFeatures=on&manmotorola=m
otorola&source=ICE101112g0r1200

Reply to this Message

greggbeck2000@yahoo.com - 22 Jul 2007 17:18 GMT

On Jul 22, 8:13 am, karlkrand...@sbcglobal.net wrote:

> >I was told today that the RAZR v3 was being dropped by Cingular stores
> >due to a tremendous amount of poor quality issues, such as screens
> >blanking out, buttons not working, dropped calls, etc. Can anyone
> >substantiate that move by Cingular?

> They're giving them away on the website (With 2 year contract)

Yeah, but Cingulat&t is forcing me to do my upgrade at a store and
will not allow me to do it online. Sucks, huh.

Reply to this Message

greggbeck2000@yahoo.com - 22 Jul 2007 17:23 GMT

On Jul 22, 8:13 am, karlkrand...@sbcglobal.net wrote:

Oh, and that's only for a short time, according to the att store
manager. According to her they are about to be dropped for "poor
quality". I found that to be big smelly load of BS. They will be
replaced because a newer model is out and another to soon be out.

If something has true universal poor quality, say so and back it up
with some relevant and verifiable data. Otherwise, they should be
truthful and state it as what it really is... just their limited
opinion.

Reply to this Message

prc2u1 - 23 Jul 2007 19:48 GMT

It sounds like an excuse that managers use when they dont want to stock an
older style phone so they can carry and sell the newest merchandise at a
higher profit of course.

No official word or rumor found that At&t is killing the Razr!

>I was told today that the RAZR v3 was being dropped by Cingular stores
> due to a tremendous amount of poor quality issues, such as screens
[quoted text clipped - 18 lines]
> Thanks,
> Gregg

Reply to this Message

greggbeck2000@yahoo.com - 24 Jul 2007 00:55 GMT

> It sounds like an excuse that managers use when they dont want to stock an
> older style phone so they can carry and sell the newest merchandise at a
> higher profit of course.
>
> No official word or rumor found that At&t is killing the Razr!

Thanks. I actually brought up that possible motivation for her telling
me RAZR's were lemons. It was one of many possible reasons I offered
when she asked, "Why don't you believe me? Why would I lie about the
RAZR and try to sell you a different phone?" She and her rep got
really pissed at me because I wouldn't bite the BS. In fact, I pointed
out that most businesses strive to sell products that have the larger
profits, to which her rep said that's untrue. Untrue?! Right then I
knew I was dealing with idiots. I tell ya'... The good AT&T managers
must have excellent job security with that low calibur of co-workers
competing for the promotions.

Reply to this Message