A compliment for tech support

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Bob Newman - 14 Apr 2008 02:44 GMT

I just finished an extended call to AT&T tech support regarding a technical
issue with my Blackberry email. First I was surprised to even find them
open as Cingular was always closed on Sunday. I spent a long time on the
phone (almost all of which was waiting for Vista to process changes). I was
transferred to an exclusive Blackberry rep and he seemed very knowledgeable.
He did need more help so he conferenced in a tech from Blackberry itself!
The problem not only was solved but on a Sunday night!

Keep up the good work AT&T.

Bob

Reply to this Message

Bob Fry - 14 Apr 2008 04:25 GMT

Christmas night 2007 I was helping a friend do a computer install and
we needed to call AT&T to retrieve his DSL account password (the dumb
fool had very bad records). I was amazed that someone answered, let
alone knew what they were doing and didn't have a Paki or Indian
accent.

Signature

"I am not going to give you a number for it because it's not my
business to do intelligent work." --Defense Secretary Donald Rumsfeld,
asked to estimate the number of Iraqi insurgents while testifying
before Congress, Feb. 16, 2005

Reply to this Message