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Cellular Phone Forum / Providers / Cingular / June 2008Don't use PagePlusCellular - they suck!
I highly recommend not using pagepluscellular. Not because their phone service is bad, but because their customer service is non-existent and their business plan is horrible. What they do is, they make you renew (buy more minutes) every 120 days. First of all, this is really stupid because they do NOT even offer a one year service plan. So, you have to mark your calendar and remember to buy more minutes every 4 months, even if you don't need any more, OR they will not only cut off your service, but ALSO TAKE AWAY ALL YOUR SAVED MINUTES. I had over 600 minutes saved, and because I was ONE DAY late, they took away all my minutes. I talked to the supervisor and told them if they don't give me back at least half my saved minutes, I would cancel my service, never use them again, and go on the net and tell everyone how lousy their service is. They would not budge on the saved minutes, so I am keeping my promise. Pagepluscellular is stupid not to offer a year's service to anyone who wants it, and they should notify you on your home phone or email when your 120 days are going to be up, and they should not be so greedy as to take your saved minutes away immediately the day after your 120 days of service has passed. (How about a damned grace period?) I will never do business with them again and recommend you don't either. Why should we? They obviously don't have any concept of customer service, and make no effort to avoid problems such as these by sending emails or making phone calls when your service is up. All they do is put a little note that you have a text message at the top of your phone when you turn it on. This does not help if you just use your phone once or twice a month and don't see it in time, or if you don't pay close attention to that tiny little icon for Msgs at the top of your phone menu. Basically they are the kind of company that would rather steal back your saved minutes than keep you as a customer. If that is the kind of company you want, then go for it. In message <2783ab29-048b-49ad-b612-668bc82594d0@z16g2000prn.googlegroups.com> >What they do is, they make you renew (buy more minutes) every 120 >days. First of all, this is really stupid because they do NOT even >offer a one year service plan. So, you have to mark your calendar and >remember to buy more minutes every 4 months, even if you don't need >any more, OR they will not only cut off your service, but ALSO TAKE >AWAY ALL YOUR SAVED MINUTES. Yeah, that's how prepaid works. Welcome to this century. > In message > <2783ab29-048b-49ad-b612-668bc8259...@z16g2000prn.googlegroups.com> [quoted text clipped - 8 lines] > > Yeah, that's how prepaid works. Welcome to this century. That is NOT how prepaid works in all instances. Tracfone at least will sell you a 1 year contract, AND they will call you and email you when your service is about to expire (not to mention that they have a BIG message on the phone screen as to how many min/ time you have left on your contract). AND, Tracfone offers you a service for $4.95 that if you run out they will automatically add service/minutes for a month so that you do NOT run out. I'd have been happy to pay pageplus even a $10 penalty, to not lose my 600 minutes! So why don't I go with TracFone? Because I have a Verizon phone that does not work with Tracfone. And Verizon's prepaid plan is RIDICULOUSLY expensive. I recommend anyone who is just getting into a prepaid phone service, to go with Tracfone. They have a much better business model and offer 1 year service and the service mentioned above that will not allow you to lose your minutes. Yes,it is more expensive than PagePlus, but I would much rather pay more and not lose my minutes and not have the hassle of having to renew every 120 days. To each his own. All you people who want to encourage companies like PagePlus to steal people's minutes and not offer a way to get them back - a penalty or a service such as TracFone's - fine, you just keep right on encouraging them. See how bad it gets when all companies see how they can screw people around, they'll start doing it, too. Did you read the Policy before you bought this ? >I highly recommend not using pagepluscellular. > Not because their phone service is bad, but because their customer [quoted text clipped - 33 lines] > your saved minutes than keep you as a customer. If that is the kind of > company you want, then go for it. > I highly recommend not using pagepluscellular. I'm a satisfied customer so far, but to each his or her own, I guess... Any particular reason you posted this in the CINGULAR group? > Not because their phone service is bad, but because their customer > service is non-existent and their business plan is horrible. > > What they do is, they make you renew (buy more minutes) every 120 > days. As opposed to the far more common 60 or 90 days, the b*st*rds! > First of all, this is really stupid because they do NOT even > offer a one year service plan. True- that's a bit of a minus. Many other prepaid providers do offer an annual option. > So, you have to mark your calendar and > remember to buy more minutes every 4 months, even if you don't need > any more, True, but a $10 minimum purchase, that's $40/year- far cheaper than the typical $80-100 one-year options. > OR they will not only cut off your service, but ALSO TAKE > AWAY ALL YOUR SAVED MINUTES. Egads! Just like all of the other prepaid providers! > I had over 600 minutes saved, and because I was ONE DAY late, they > took away all my minutes. I talked to the supervisor and told them if > they don't give me back at least half my saved minutes, I would cancel > my service, never use them again, and go on the net and tell everyone > how lousy their service is. How's that worked out for you? You've ditched the cheapest per/minute prepaid plan available, and your rant here has only produced snide remarks and defenses of PagePlus. > They would not budge on the saved minutes, > so I am keeping my promise. That'll show 'em. Enjoy your GoPhone! At $0.25, over twice the rate of PagePlus, you'll essentially "lose" a minute every time you use one! > Pagepluscellular is stupid not to offer a year's service to anyone who > wants it Agreed, but in reality how is that really different- if PagePlus had offered a yearly option, you'd have eventually been a day late with that instead, attempting to refil on day 366 instead of 121, and have this same rant. > and they should notify you on your home phone or email when > your 120 days are going to be up, and they should not be so greedy as > to take your saved minutes away immediately the day after your 120 > days of service has passed. (How about a damned grace period?) It'd be nice if they offered those things, but they're a very small no- frills prepaid outfit offering a great coverage area and great rates. They make a good backup for my regular cellphone. > I will never do business with them again and recommend you don't > either. Why should we? They obviously don't have any concept of [quoted text clipped - 5 lines] > don't pay close attention to that tiny little icon for Msgs at the top > of your phone menu. Frankly, if you only use your phone once or twice a month, why does it really matter that you lost accumulated minutes you'd have never used anyway? Any "real" (non-prepaid) cellphone account throws your unused minutes away at the end of each month. Even with the loss of the 600 minutes, you've had a year (or whatever) of phone service for $2.50 per month. That's a good deal even with the loss of your minutes. And for those of us that CAN read a calendar, they're an even better value! > Basically they are the kind of company that would rather steal back > your saved minutes than keep you as a customer. If that is the kind of > company you want, then go for it. No, I want good coverage and cheap rates, and they deliver. I assume the risk of losing my minutes if I don't play by the rules, which are essentially the same as everyone else's rules. Basically you're the kind of consumer that expects every company you do business with to kiss your feet because you drop a dollar at them. Generally, good customer service has a cost, and it's one of the things you give up when you play in the shallow end of the price pool, where companies like PagePlus and their $40/year, 8-cents/minute prices swim. I'm sure AT&T GoPhone or Tracfone would've given you some or all of your minutes back to pacify you- they don't want their $100/year minimum, $0.25/minute customers to leave for the half-price guys like PagePlus. As they say- be careful what you wish for- you might get it! > Any "real" (non-prepaid) cellphone account throws your unused > minutes away at the end of each month. Cingular/AT&T doesn't. They roll them over. Nice. > > Any "real" (non-prepaid) cellphone account throws your unused > > minutes away at the end of each month. > > Cingular/AT&T doesn't. They roll them over. Nice. Yeah, I left that out for brevity- AT&T throws them out at the end of a year, instead, IIRC. Still nice, of course- if you didn't use the minutes in 12 months, you probably didn't need them anyway! ;-) (Kind of the point I made to the OP, an admitted casual user- while losing minutes certainly stinks, crying over losing minutes you'd never use anyway seems pretty pointless!) > > Cingular/AT&T doesn't. They roll them over. Nice. > > Yeah, I left that out for brevity- AT&T throws them out at the end of a year, > instead, IIRC. Still nice, of course- if you didn't use the minutes in 12 > months, you probably didn't need them anyway! Better, it's a rolling 12 months rollover. If you don't use 400 of your minutes every month, after 12 months you have a 4800 minute reserve from which to draw. If you find yourself in sudden need of a bunch of minutes, it's nice. It's nice that you can even out your usage over a year--with a little planning, you can figure out exactly how many minutes you need to have each month. Of course, they have to have a gimmick like that--because their network sucks. T-Mobile needs a gimmick. Sprint thinks they still need a gimmick. The only provider who doesn't have a gimmick? Yeah. Verizon. 'Nuff said. > > Yeah, I left that out for brevity- AT&T throws them out at the end of a year, > > instead, IIRC. Still nice, of course- if you didn't use the minutes in 12 [quoted text clipped - 3 lines] > minutes every month, after 12 months you have a 4800 minute reserve from > which to draw. Correct. > If you find yourself in sudden need of a bunch of minutes, it's nice. Yep- when they first came up with rollover I loved it- while my usage was fairly consistent, my wife's was all over the map- 150 minutes one mont , 600 the next. Rollover let me drop to a lower plan rather than buy one to cover her "high" months. > It's nice that you can even out your usage over a year--with a little > planning, you can figure out exactly how many minutes you need to have [quoted text clipped - 5 lines] > > Yeah. Verizon. 'Nuff said. True, but it's also why I get into it with Steve Scharf when he claims Verizon isn't more expensive because they offer the same X minutes for Y dollars as AT&T and Sprint. Those gimmicks can make a big difference! > At 09 Jun 2008 18:11:48 -0700 mindfulness...@gmail.com wrote: > [quoted text clipped - 99 lines] > > As they say- be careful what you wish for- you might get it! If people like all you SHEEP just accept this poor business model of not allowing people to buy a 1 year contract, of not allowing one to keep one's minutes even if they're a day late (how about a 1 week or 1 MONTH grace period?!), then it will never change and we'll all be stuck with this - and worse - business models. It's all about how bad they can ream you without you squawking, and as long as you're good little sheep and don't squawk, then over time, they'll ream you harder. Have fun. It's people like me who complain about it, that help - over time - to make them offer a better deal. > > Generally, good customer service has a cost, and it's one of the things you > > give up when you play in the shallow end of the price pool, where companies [quoted text clipped - 15 lines] > > Have fun. I will- PagePlus offers an 8-cent a minute rate and better coverage than any other prepaid company including Tracfone. Again, I understood going into it that they have little to no customer service, and a 120-day refill period. > It's people like me who complain about it, that help - over time - to > make them offer a better deal. No, it's people like you that will cause their rates to increase. It's like full-service vs. self-serve gas stations. For cheaper gas, I have to get my hands dirty, check my own oil, and wash my own windows. That's a trade-off I'm willing to make to save a few bucks. Same with PagePlus vs. Tracfone. You lost $50 or so worth of accumulated minutes by missing the expiration date. Is it worth spending maybe $50 extra a year or more on Tracfone to insure that never happens again? If that makes you feel better, go for it. Good customer services has a price- if you're willing to pay for it, go to a "full service" prepaid company. Me and my fellow cheapskates will stick with PagePlus, thanks. |
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