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Cellular Phone Forum / Providers / Cingular / January 2004Has Cingular Wireless Billed You For "Voice Mail Deposit"?
Has Cingular Wireless Billed You For "Voice Mail Deposit"? Hello. If you have cell service from Cingular Wireless, you may be getting billed for minutes that you haven't used. Take a moment and check your last few bills. If there's a call/minutes charge for "Voice Mail Deposit", it's bogus! Please, if you have this on your bill, please get in touch with me at cingularwirelessvmd@hotmail.com I won't try to sell you anything or put you on a mailing list. I'm just trying to find other Cingular Wireless customers who have been a victim of this billing practice. Thanks! Thanks I'll keep a lookout for this > Has Cingular Wireless Billed You For "Voice Mail Deposit"? > [quoted text clipped - 12 lines] > > Thanks! ...what the hell is that supposed to refer to? Jeez, it never stops, does it? Aaron Worley > ...what the hell is that supposed to refer to? Jeez, it never stops, does it? I have been billed for it for months. I have made, literally, dozens of calls to Cingular Wireless. They have *never* given me a straight answer (but some very creative lies!), and every supervisor claims that I'm the only person they've ever seen with that charge. I'm working with an attorney on a class action suit, because I'm sure I'm not the only person billed bogus minutes for "Voice Mail Deposit." People! Check your bill and e-mail me at cingularwirelessvmd@hotmail.com ...one way or the other. If you've never been charged for it, let me know. Thanks!!! >I'm working with an attorney on a class action suit, because I'm sure >I'm not the only person billed bogus minutes for "Voice Mail Deposit." The only thing you will accomplish is to make an attorney rich(er). Contact your state's department of consumer affairs or its equivalent. It's free, and it gets their attention. > >I'm working with an attorney on a class action suit, because I'm sure > >I'm not the only person billed bogus minutes for "Voice Mail Deposit." > > The only thing you will accomplish is to make an attorney rich(er). > Contact your state's department of consumer affairs or its equivalent. > It's free, and it gets their attention. I'm happy to make my attorney richer, as I don't really need the money. It's about extracting a pound of flesh from Cingular Wireless for lying to me on the phone countless times. But, if no one else can back me up on the VMD issue, I'll follow your excellent suggestion. Thanks. >> >I'm working with an attorney on a class action suit, because I'm sure >> >I'm not the only person billed bogus minutes for "Voice Mail Deposit." [quoted text clipped - 10 lines] >But, if no one else can back me up on the VMD issue, I'll follow your >excellent suggestion. I didn't see it on my bill, but it's a pretty big bill with lots of line entries. Which section would it be in?  Signaturehttp://www.geocities.com/slothkills/ > >> >I'm working with an attorney on a class action suit, because I'm sure > >> >I'm not the only person billed bogus minutes for "Voice Mail Deposit." [quoted text clipped - 13 lines] > I didn't see it on my bill, but it's a pretty big bill with lots of line > entries. Which section would it be in? It is listed along with your incoming, out-going and voice mail retrieval calls. Instead of a city, state or "voice mail retrieval," it says "Voice Mail Deposit". In my case, it has my home phone number (who knows why) and calls as long as 7 or 8 minutes (it was amusing to hear CW claim that the charge was for people leaving messages, and then have me counter that I've never gotten an 8 minute message!) It's just a way for them to steal minutes from you! cingularwirelessvmd@hotmail.com >> I didn't see it on my bill, but it's a pretty big bill with lots of line >> entries. Which section would it be in? > >It is listed along with your incoming, out-going and voice mail >retrieval calls. Hmm... Nothing on this bill (my first) but I'll keep an eye out for it. >Instead of a city, state or "voice mail retrieval," it says "Voice Mail >Deposit". In my case, it has my home phone number (who knows why) and >calls as long as 7 or 8 minutes (it was amusing to hear CW claim that >the charge was for people leaving messages, and then have me counter >that I've never gotten an 8 minute message!) Perhaps "Voice Mail Deposit" is the opposite of "Voice Mail Retrieval?" Of course, this shouldn't use any of your minutes, since leaving voice mail uses no airtime. As you note, this is just a sleazy way for them to soak up your minutes. :( Signaturehttp://www.geocities.com/slothkills/ > Perhaps "Voice Mail Deposit" is the opposite of "Voice Mail > Retrieval?" Of course, this shouldn't use any of your minutes, since > leaving voice mail uses no airtime. As you note, this is just a > sleazy way for them to soak up your minutes. :( EXACTLY!!! cingularwirelessvmd@hotmail.com What state are you in. If is my state then I can look at my bill too. To call Vm and get your messages does use airtime but not leaving messages is the way I understand it. >> Perhaps "Voice Mail Deposit" is the opposite of "Voice Mail >> Retrieval?" Of course, this shouldn't use any of your minutes, since [quoted text clipped - 4 lines] > >cingularwirelessvmd@hotmail.com I had to reply to this post because I work for cingular wireless and I want to clarify the VM deposit issue. I work in customer service using the CARE billing system for the east coast. First off if you have a TDMA phone that is prepaid then the charge for caller dep a message on your VM is valid. However if you are a postpaid customer then the charges for VM dep is a known billing issue in our system and my suggestion to you is to call into customer service to receive a credit on the minutes used for the VM dep calls. This was an issue several months ago. I have not come accross any accounts that have this issue lately though. FYI > I had to reply to this post because I work for cingular wireless and I > want to clarify the VM deposit issue. I work in customer service using [quoted text clipped - 5 lines] > for the VM dep calls. This was an issue several months ago. I have not > come accross any accounts that have this issue lately though. FYI I've got a postpaid account, I've been calling for months getting the refunds and I'm tired of doing it. I'm sure that's what Cingular Wireless is counting on, but I've got other legal remedies in mind. Thanks for the insight. > I had to reply to this post because I work for cingular wireless and I > want to clarify the VM deposit issue. I work in customer service using [quoted text clipped - 5 lines] > for the VM dep calls. This was an issue several months ago. I have not > come accross any accounts that have this issue lately though. FYI I'm not sure if it's the same as "VMD" but my Nov-Dec 2003 was the first bill in the prior six months in which Cingular has _not_ charged me "Toll Charge" for calling Voice Mail. Brief history is that I moved from CA to FL and am now roaming on T-Mobile/VoiceStream...not sure if that causes this issue. It's a small sum (even over the entire bill and even over the 6 months), but still I had to call each time I was about to pay the bill and have you reverse it. Each time I was told "this should not happen again." Himanshu > > I had to reply to this post because I work for cingular wireless and I > > want to clarify the VM deposit issue. I work in customer service using [quoted text clipped - 15 lines] > still I had to call each time I was about to pay the bill and have you > reverse it. Each time I was told "this should not happen again." Heh. I've heard the "this should not happen again" claim before. They're lying. |
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