Cingular activation issues.

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Babs Eboda - 09 Jul 2003 23:34 GMT

Can anyone tell me why it's so difficult to get a cingular service rep
who is knowlegeable enough when it comes to activating a cingular phone?
i have to always fight a battle when going through this process and
truth be told, customer service isn't exactly a cingular stronghold.the
reps half the time don't know what they're doing and I've had to hang up
and call in again just to get an experienced person on the line. I know
I'm not the only one who has gone through this.

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Pete Stephenson - 09 Jul 2003 23:44 GMT

> Can anyone tell me why it's so difficult to get a cingular service rep
> who is knowlegeable enough when it comes to activating a cingular phone?
[quoted text clipped - 3 lines]
> and call in again just to get an experienced person on the line. I know
> I'm not the only one who has gone through this.

Hmm...that's really strange. When I activated my phone, it was done
within minutes at the store. They called to run a credit check, had me
fill out the forms, and my phone was activated by the time I reached my
car.

Maybe I'm a rare exception. :)

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Pete Stephenson
HeyPete.com

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John S. - 10 Jul 2003 03:57 GMT

>my phone was activated by the time I reached my
>car.
>
>Maybe I'm a rare exception. :)

Reached the car? The last phone I got was activated before I left the counter!

--
John S.
e-mail responses to - john at kiana dot net

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Pete Stephenson - 10 Jul 2003 06:10 GMT

> Reached the car? The last phone I got was activated before I left the
> counter!

Yup...they said within a few minutes, and the first time I checked was
right outside my car. :)

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Pete Stephenson
HeyPete.com

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N W - 10 Jul 2003 02:11 GMT

chances are that you got a trainee. After about 3 weeks of being
screamed at by customers my friend was a pro....The only you can really
learn is by trial and error.....give the person a break.

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Thanx,

N W

bdubz_99@yahoo.com (Babs Eboda) wrote in article
<vgp64hig704595@corp.supernews.com>:

> Can anyone tell me why it's so difficult to get a cingular service rep
> who is knowlegeable enough when it comes to activating a cingular phone?
[quoted text clipped - 5 lines]
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]

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