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Cellular Phone Forum / Providers / Cingular / January 2004Voice Mail Deposit On My Cingular Wireless Bill...Again!
Hi, I can't believe I'm the only one getting Voice Mail Deposit minute charges on my Cingular Wireless bill! The bill I received yesterday had them again, despite dozens (literally!!!) of promises from CW that it wouldn't happen again. Please, check the charges on your bill. You may have some minutes charged to Voice Mail Deposit. If so, the charges are fraudulent. Please contact me about it at cingularwirelessvmd@hotmail.com Let's stop fraudulent Cingular Wireless charges!!! : Hi, : [quoted text clipped - 8 lines] : : Let's stop fraudulent Cingular Wireless charges!!!. I have two Cingular lines, I have several months of bills downloaded, and I have no charges for Voice Mail Deposit. Never seen it. This is in the MA market. > : Hi, > : [quoted text clipped - 12 lines] > have no charges for Voice Mail Deposit. Never seen it. This is in the MA > market. I'm in Southern California. The people at CW also claim that *they* have never seen VMD. Imagine that!!! I see it every month. I can't believe I'm the only one. >I'm in Southern California. The people at CW also claim that *they* have >never seen VMD. > >Imagine that!!! > >I see it every month. I can't believe I'm the only one. It's because they don't like you. - - - - - - - - - - - - - - - - - - - - - - - - - - add .com to reply > >I'm in Southern California. The people at CW also claim that *they* have > >never seen VMD. [quoted text clipped - 4 lines] > > It's because they don't like you. Ya think? If I can find a few others they don't like, they're *really* not going to like me. C'mon, people, check your bills! >> >I'm in Southern California. The people at CW also claim that *they* have >> >never seen VMD. [quoted text clipped - 11 lines] > >C'mon, people, check your bills! I had this problem with Cingular where they were charging me toll charges every time I dialed into voice mail (I'm on a Nation plan). I would call every month, and they would credit the erroneous charges (between $2-$10). This went on for about 9 months, and finally the charges stopped. Your only hope is that one time when you call in, you'll get a smart person who knows how to fix the problem. Until then, you'll probably be stuck calling them every month to get your credit. >I had this problem with Cingular where they were charging me toll >charges every time I dialed into voice mail (I'm on a Nation plan). I >would call every month, and they would credit the erroneous charges >(between $2-$10). This went on for about 9 months, and finally the >charges stopped. This started happening for me about 6 months ago and still is ongoing. I call every two months for credit. > >I had this problem with Cingular where they were charging me toll > >charges every time I dialed into voice mail (I'm on a Nation plan). I [quoted text clipped - 4 lines] > This started happening for me about 6 months ago and still is ongoing. > I call every two months for credit. Please, please, e-mail me at cingularwirelessvmd@hotmail.com We can nail these guys! Thanks! Insted of trying to "nail these guys" have you actually taken the time to take your bill to a Cingular store and see what they can do? B. > > >I had this problem with Cingular where they were charging me toll > > >charges every time I dialed into voice mail (I'm on a Nation plan). I [quoted text clipped - 10 lines] > > Thanks! I have spoken on the phone to *at least* two Cingular Wireless employees (first the customer service person, then the supervisor) MONTHLY FOR SIX MONTHS! Every time they lie to me about what VMD is (and they have some pretty imaginative lies), then they swear it will never be on my bill again. Finally, I got fed up and decided to try to take some action. Reasonable? > Insted of trying to "nail these guys" have you actually taken the time to > take your bill to a Cingular store and see what they can do? [quoted text clipped - 14 lines] > > > > Thanks! But you still didnt take it to a Cingular store. Take it there. Get a face on the voice. It works better. You dont seem interested in persuing all your options. > I have spoken on the phone to *at least* two Cingular Wireless employees > (first the customer service person, then the supervisor) MONTHLY FOR SIX [quoted text clipped - 25 lines] > > > > > > Thanks! I'm a half-hour from the nearest Cingular Wireless store. THEY are making the mistake and *I* should have to put in an hour of driving to fix it? You gotta be kidding. > But you still didnt take it to a Cingular store. Take it there. Get a > face on the voice. It works better. You dont seem interested in [quoted text clipped - 38 lines] > > > > > > > > Thanks! >THEY are >making the mistake and *I* should have to put in an hour of driving to >fix it? > >You gotta be kidding. No actually sometimes the best way to right a wrong is face to face. Or accept it! -- John S. e-mail responses to - john at kiana dot net > >THEY are > >making the mistake and *I* should have to put in an hour of driving to [quoted text clipped - 5 lines] > > Or accept it! Actually, I have a class action attorney working on it. Cingular Wireless is sending out fraudulent bills. That's a legal matter and I'm persuing legal action. If anyone has the same problem, it would be helpful to hear from you. cingularwirelessvmd@hotmail.com > I'm a half-hour from the nearest Cingular Wireless store. THEY are > making the mistake and *I* should have to put in an hour of driving to > fix it? > > You gotta be kidding. OH, half hour. It must be tough. It's not like your kid has to drive 45 miles one way to high school because the school bus doesn't come out this far. Do you have to drive 200 miles for doctors' appointments, too? And of course, all your gasoline stations, all stores, and all other places that you go oustide of your home are in the exact opposite direction that the Cingular store is, right? Not to be mean, but sometimes you have to bite the bull-et or put up with the bull-sh.t. ==AD > > I'm a half-hour from the nearest Cingular Wireless store. THEY are > > making the mistake and *I* should have to put in an hour of driving [quoted text clipped - 11 lines] > Not to be mean, but sometimes you have to bite the bull-et or put up > with the bull-sh.t. Explain to me again why I should put in an hour of driving time (with no guarantee of success) because the people at Cingular Wireless are sending me fraudulent bills. Thanks. I work for Cingular (Engineering, not Customer Service)...not really my job to intervene into CS issues, but he sounded pretty frustrated. I kicked his post up to National HQ...they want to help him, so I sent him an email request early last week. He never answered. Brian Oakley wrote in message ... >But you still didnt take it to a Cingular store. Take it there. Get a face >on the voice. It works better. You [Cingular Wireless Voice Mail Deposit] dont seem interested in persuing all your >options. > I work for Cingular (Engineering, not Customer Service)...not really my job > to intervene into CS issues, but he sounded pretty frustrated. > > I kicked his post up to National HQ...they want to help him, so I sent him > an email request early last week. He never answered. Thanks for the head's up on your e-mail. For the record, you didn't send it last week. You sent it December 31. Seeing that every day since then is a holiday, I didn't feel the need to check the mailbox. Now that I've seen that the e-mail has been send, I'll check out the contents. Thanks. >> : Hi, >> : [quoted text clipped - 19 lines] > >I see it every month. I can't believe I'm the only one. Quit screwing around with them and file a complaint with the California Department of Consumer Affairs. http://www.dca.ca.gov/ http://www.dca.ca.gov/complainthelp/citizen-complaint.html CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS 400 R Street Sacramento, CA 95814 (800) 952-5210 > >> : Hi, > >> : [quoted text clipped - 31 lines] > Sacramento, CA 95814 > (800) 952-5210 Thanks. I will use that option in conjunction with other actions. Hi, I'm new to Cingular; what exactly is Voice Mail Deposit? Thanks > Hi, > [quoted text clipped - 8 lines] > > Let's stop fraudulent Cingular Wireless charges!!! Sheri, I've been trying to get Cingular Wireless to answer that very question for SIX MONTHS! I have spoken to more than a DOZEN people at Cingular Wireless, and have never received an answer that is even close to satisfactory! > Hi, I'm new to Cingular; what exactly is Voice Mail Deposit? > [quoted text clipped - 12 lines] > > > > Let's stop fraudulent Cingular Wireless charges!!! <snip> > > Hi, I'm new to Cingular; what exactly is Voice Mail Deposit? <snip> It should be a charge for using the voice mail system on a prepaid account, the real question is why it is appearing on a post paid account. Something is setup wrong to allow this charge, and because it is not possible to setup a post paid account with prepaid features then it is not eazy to fix. |
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