Nokia 6340i/Data Connect problem

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Mike Johnson - 25 Jan 2004 18:00 GMT

I finally found and purchased the Data Connect CD and installed it on my HP
laptop. Phone is connected via cable. When I try connecting using Cingular
wireless internet it dials but fails to connect giving me the msg "remote
server failed to respond in a timely manner".
When I try my dial-up account it dials and connects but fails during
"authentication". Since it's a wireless copy of my dial-up account I know
the username and password are correct. I even re-entered them to make sure.
I use Earthlink btw. The wireless internet works ok when I use it on the
phone itself. So anybody have any ideas? Thanks.

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J. M. Bruce - 25 Jan 2004 18:07 GMT

Is the 6340i in TDMA or GSM mode when you try the connection?

> I finally found and purchased the Data Connect CD and installed it on my HP
> laptop. Phone is connected via cable. When I try connecting using Cingular
[quoted text clipped - 5 lines]
> I use Earthlink btw. The wireless internet works ok when I use it on the
> phone itself. So anybody have any ideas? Thanks.

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Mike Johnson - 25 Jan 2004 18:17 GMT

I know it's been on GSM I'm not sure about TDMA.

> Is the 6340i in TDMA or GSM mode when you try the connection?
>
[quoted text clipped - 9 lines]
> > I use Earthlink btw. The wireless internet works ok when I use it on the
> > phone itself. So anybody have any ideas? Thanks.

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Stanley Reynolds - 25 Jan 2004 21:22 GMT

> I know it's been on GSM I'm not sure about TDMA.
> > Is the 6340i in TDMA or GSM mode when you try the connection?
[quoted text clipped - 14 lines]
> the
> > > phone itself. So anybody have any ideas? Thanks.

Quicklink mobile can update via the internet, connect to the internet via
landline modem or 802.11 ect then select menu,help,check for updates version
3.3.2 is where I'am at with your setup.

Stanley

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Mike Johnson - 25 Jan 2004 19:49 GMT

Version is most current available

> > I know it's been on GSM I'm not sure about TDMA.
> > > Is the 6340i in TDMA or GSM mode when you try the connection?
[quoted text clipped - 21 lines]
>
> Stanley

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Stanley Reynolds - 25 Jan 2004 22:23 GMT

> Version is most current available
> > > I know it's been on GSM I'm not sure about TDMA.
[quoted text clipped - 26 lines]
> >
> > Stanley

It took an expert onsite to fix mine but here is a list of features on my
account got this online:
Feature Monthly Cost
footer
WIRELESS VOICEMAIL - BASIC N/C $0.00
CALL FORWARDING N/C $0.00
CALL WAITING N/C $0.00
DETAILED BILLING N/C $0.00
GSM - TDMA INTEROPERABILITY $0.00
CALLER ID N/C $0.00
REGULATORY COST RECOVERY FEE $0.32
WIRELESS PHONE INS. & SVC FEE $3.99
911 MONTHLY $0.70
CINGULAR NATIONWIDE ROAM FREE $0.00
ROAMER ADMIN FEE EXCLUSION $0.00
/5000 N&WKND CTH MIN INCL $0.00
TEXT MSG PAY PER USE $0.00

WIX EXTENDED INTERNET $0.00
WIX DATA CONNECT $0.00
WRLSS INTRNT XPRS PAY PER USE $0.00
Total Monthly Cost: $5.01

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Tom - 26 Jan 2004 03:28 GMT

While working on a friend's computer who uses Earthlink, I found I could
not connect using the built-in dial-up modem. As soon as I installed the
Earthlink Total Access program, the connect worked perfectly. I believe
the problem had to do with a compression protocol necessary for
Earthlink. I the Cingular site also use a compression protocol. As a
start, see if a friend will give you access to his/her plain jane isp
account and try connecting to that. If this works, then you've isolated
the problem and can work on from there.

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Todd Allcock - 26 Jan 2004 04:58 GMT

Is your account provisioned for Wireless Internet? Until Cingular
adds WI to your account, your phone will just "spin it's wheels" when
you try to connect.

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Mike Johnson - 29 Jan 2004 06:30 GMT

Well I got it working, although I'm not sure how. It seems to hinge on the
phone's battery strength. I've had success connecting when the phone is
either plugged in to the charger or when the charge is still relatively
fresh. After 70% or so problems begin to arise. Also I have found that if
the signal strength is much lower than 65% the connection will fail. Thanks
for all the feedback.

> "Mike Johnson" <mikeyJo@hotmail.com> wrote in message

news:<mvTQb.2411$q4.9478@newsread3.news.atl.earthlink.net>...

> > I finally found and purchased the Data Connect CD and installed it on my HP
> > laptop. Phone is connected via cable. When I try connecting using Cingular
[quoted text clipped - 9 lines]
> adds WI to your account, your phone will just "spin it's wheels" when
> you try to connect.

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Stanley Reynolds - 29 Jan 2004 21:38 GMT

> Well I got it working, although I'm not sure how. It seems to hinge on the
> phone's battery strength. I've had success connecting when the phone is
> either plugged in to the charger or when the charge is still relatively
> fresh. After 70% or so problems begin to arise. Also I have found that if
> the signal strength is much lower than 65% the connection will fail. Thanks

<snip>

I do use a charger when connecting but mine works down to total discharge of
the battery ( the phone turns off not complete discharge) when not using
the charger. Your phone may have a problem, the phone should adjust to the
drop in the battery, Li-ion battery works over a larger swing in voltage and
with 3.6 volt battery the phone must adjust. The problem maybe in the
cable/serial interface not adjusting to the lower battery voltage. First try
a different cable then a different phone and last a different computer till
you find the weak/bad part.

Stanley

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