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Cellular Phone Forum / Providers / Cingular / February 2004need help BAD...$1735.00 bill
...I just got online and checked my account, and they're telling me I have a $1700 plus bill, which is completely false and outrageous...the only thing I can figure is that I've been charged for wireless internet usage (I used the phone as a modem with my laptop in a house with no landline)...and I DID NOT have Wireless Internet Express, I had the $3.99 a month Wireless Internet service, the one NOT charged by the kilobyte...but, having had some experience dealing with these companies, they're obviously going to hold me to these outrageous charges... I read a thread some weeks back where a lady contacted her Attorney General, or some similar government official, after a similar dilemma, and she was successful in her battle...can anyone help with advice from experience, or the proper government official to contact? Thank you very much, Aaron Worley (please respond with e-mail also if possible; remove spam filter from address) Aaron Worley you know the other internet uses your minutes.. its not unlimited for 3.99 > ...I just got online and checked my account, and they're telling me I have a > $1700 plus bill, which is completely false and outrageous...the only thing I [quoted text clipped - 11 lines] > address) > Aaron Worley >...I just got online and checked my account, and they're telling me I have a >$1700 plus bill, which is completely false and outrageous...the only thing I >can figure is that I've been charged for wireless internet usage (I used the >phone as a modem with my laptop) What has the cell company said when you called them? Keep in mind that data usage is quite expensive without a data plan. And laptop usage can use a lot of time without you realizing it AND a lot more "mega-bits" than you would think! -- John S. e-mail responses to - john at kiana dot net > ...I just got online and checked my account, and they're telling me I have a > $1700 plus bill, which is completely false and outrageous...the only thing I > can figure is that I've been charged for wireless internet usage (I used the > phone as a modem with my laptop in a house with no landline)...and I DID NOT > have Wireless Internet Express, I had the $3.99 a month Wireless Internet > service, the one NOT charged by the kilobyte... That one's charged by the minute, just like voice calls. If you've gone over your included minutes because of it... What number does your laptop dial to connect? If it's *99# instead of a "real" phone number then you WERE using WI Express, and were charged by the kb. > but, having had some experience > dealing with these companies, they're obviously going to hold me to these > outrageous charges... Not if there is actually an error. Plus, Cingular is good about "rerating" people. For example, les say you're on a 400 minute plan for $40, but you used 2000 minutes this month. If you catch it before the bi l cycle ends, they'll switch you a bigger plan that month, to reduce your overage charges. > I read a thread some weeks back where a lady contacted her Attorney General, > or some similar government official, after a similar dilemma, and she was > successful in her battle... What "similar dilemma"- you still haven't told us for sure WHY you have a $1700 bill- did you get charged for minutes, data, roaming, a six-pack of new phones, was it an error or did you really rack up $1700 in legit charges, perhaps unwittingly. If you want help or sympathy you need to tell us more than "my bill is $1700! Help!" > can anyone help with advice from experience, or the > proper government official to contact? Government officials generally don't strongarm wireless companies to reduce legitimate bills! If it's an error, then some bureaucratic input might help, once you've exhausted any resolution with Cingular itself. If the bill's legit, your best bet is to negotiate a smaller amount and set up a payment schedule. Cingular would rather get some of their money than none (if you file bankruptcy, for example, or simply turn tail and not pay them.) I downloaded a PDF copy of my bill, and the roaming minutes were $1505...I'm on the 'Nations' plan, which never charges me for roaming or long-distance, ever. Upon speaking to the rep, she said that the girl who set me up on that plan did not enter the code that exempts all the roaming charges at the time the billing cycle is closed out (which is odd, because I've been on this plan since November of last year, and I haven't faced any roaming charges, and have roamed all over the country). She then claimed she must submit some kind of "credit form", for management to approve such a large credit to my account. However, I did use the RECORD feature on my 6340i, and recorded her telling me that I'm not responsible for any of the roaming charges (after I advised her that she was being recorded)... All my time on the laptop was on my N&W, and didn't go over...and it wasn't charged by the Kb, thank goodness...I'm using a 10digit dial up number... And, while it seemed that I perhaps overreacted a little, I was merely bracing myself for the worst, which I dealt with on a Verizon calling plan a few years back, and won, due to diligence and stubborness. When you're right, you're right...(that's a whole other posting!) Thanks much, ladies and gentlemen...now I just hope the 'credit voucher' or whatever it is gets approved by management...if not, then it's WAR!! Aaron Worley > I downloaded a PDF copy of my bill, and the roaming minutes were $1505.. Please don't tell me that you're on some sort of auto pay, where you don't get a bill in your hands to review before you send payment. That is just pure danger, especially with respect to the cell phone companies. Their billing and customer service is so screwed up, you risk quite a bit by letting them automatically take whatever they think they're owed. > Upon speaking to the rep, she said that the girl who set me up on that plan > did [quoted text clipped - 4 lines] > roamed > all over the country). You're getting a line of bullshit. Whatever you do, make them send you a paper bill, complete with billing detail, in the mail for you to review before you send them payment. Let's face it: cell phone companies frequently send out random bills with no basis in reality. customer service reps can only credit up to a certain amount, and anything over that($500 i think) they have to submit to a manager. >Subject: Re: need help BAD...$1735.00 bill >From: aworley11896@aol.comjnkbgone (Aaron Worley) [quoted text clipped - 29 lines] > >Aaron Worley Jeff Ream I am the drummer your color guard captain warned you about If your plan is "nation" you are ok. If your plan is "preferred nation" your screwed. If "nation" then when the bill is finally calculated then all the extra roaming charges fall off. With a 6340 your ONLY internet option is CSD. That is charged by the min and not kb. So in theory you can rake up the min by using the phone for a "data" call. Find our your exact "peak" time and hope you are under your plan, If not then ask NICELY for a rep to push you up a plan and BACKDATE it. Be aware of the backdating as you will pay the difference for last month then the new month. Since C bills a month in advance. >I downloaded a PDF copy of my bill, and the roaming minutes were $1505...I'm on >the 'Nations' plan, which never charges me for roaming or long-distance, ever. [quoted text clipped - 17 lines] > >Aaron Worley Think that's bad? This is unrelated to your situation, but is ineresting, I work for USC in wisconsin, at their collections department, a lady called in wanting to know what to pay to reconnect the service, after pulling up her account, and then my jaw dropped, I had to rub my eyes, I couldn't believe what I was seeing. $17,000 , yes SEVENTEEN THOUSAND DOLLARS, and some change...I think the whole call center heard her say WHAT!!!???? I said, that's got to be wrong.. After digging around for a few minuets, she had 3 bills of about $4000, $6000, $7000 give or take a few hundred.. All calls from down in tampa florida.. USC does not have service in Tampa FL.. I said thats all roaming charges, thus you are responsible for them.. She states she thought she had free nights and weekends & long distance while roaming... > If your plan is "nation" you are ok. > If your plan is "preferred nation" your screwed. [quoted text clipped - 33 lines] > > > >Aaron Worley > Think that's bad? This is unrelated to your situation, but is > ineresting, I work for USC in wisconsin, at their collections [quoted text clipped - 9 lines] > states she thought she had free nights and weekends & long distance > while roaming... You mean to say she actually confessed those calls were hers? Jeez Louise!! With a signed confession, it's hard to pin something like this on an AMPS clone.  Signaturejer email reply - I am not a 'ten' ICQ = 35253273 "All that we do is touched with ocean, yet we remain on the shore of what we know." -- Richard Wilbur I had something close here in Florida. I looked up a account to see the person owed $7000+ Turns out she thought her N+W included INTERNATIONAL calls. NOT!!!! >> Think that's bad? This is unrelated to your situation, but is >> ineresting, I work for USC in wisconsin, at their collections [quoted text clipped - 13 lines] >Louise!! With a signed confession, it's hard to pin something like this >on an AMPS clone. |
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