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Cellular Phone Forum / Manufacturers / Ericsson / May 2004

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T616 auto-keylocks and gets stuck there - known problem?

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Dan Birchall - 17 May 2004 23:51 GMT
Aloha,

I have a T616 on ATTWS that's not even a week old, and have been
encountering this problem as long as I've had it:

I'll leave it alone for a while, and will return to find that its auto-keylock
(which I told it to use) has come on, and that furthermore, ONLY the numeric
keys are working; the "Unlock" key doesn't do anything, so I can't unlock it.

At various times I've been able to get it to reconsider its antisocial
behavior by rapidly massaging the keypad with a thumb (pushing many keys at
once), pushing the volume keys, taking out the battery AND the SIM card...
none of which are acceptable remedies for a problem that has occurred at
least once a day.

This seems to happen primarily when I've missed a couple calendar entries
during keylock.  I suppose it could be some sort of firmware/UI issue where
there are too many things "on-screen" due to calendar events and it just
freaks out... kind of like when there are a ton of modal dialogues on a PC
waiting to be closed, they can get stuck "behind" one another.

So... I'm wondering - is this a known problem with this model?  Or do I just
have a bad unit?  I know it had been displayed to other people at the ATTWS
store before I got it, since it had other people's test photos in it when I
looked at it at the store, and the box didn't have a charger in it either.

I can easily take it back and ask for a new one, but if a new one will act
the same way, I might opt to take it back and ask for something else entirely.

-Dan

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Dan Birchall, Hilo HI - http://dan.birchalls.net/ - images, words, technology

Jason Cothran - 18 May 2004 00:42 GMT
| Aloha,
|
[quoted text clipped - 4 lines]
| (which I told it to use) has come on, and that furthermore, ONLY the numeric
| keys are working; the "Unlock" key doesn't do anything, so I can't unlock it.

Not meaning to insult your intelligence, but I assume you are also pressing
the "*" key after pressing the "unlock" button?
Dan Birchall - 18 May 2004 09:20 GMT
>  Not meaning to insult your intelligence, but I assume you are also pressing
>  the "*" key after pressing the "unlock" button?

Um, yeah.  Pressing "*" by itself brings up the "press unlock then *" tip
screen; pressing "unlock" does nothing.  I tried using manual keylock and
it still happened.

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Dan Birchall, Hilo HI - http://dan.birchalls.net/ - images, words, technology

Carl. - 18 May 2004 00:48 GMT
The first thing to check for are stuck keys.  If one key is stuck "down," it
will keep other keys from working.

> Aloha,
>
[quoted text clipped - 26 lines]
>
> -Dan
Steve Dulieu - 18 May 2004 01:21 GMT
> Aloha,
>
[quoted text clipped - 24 lines]
> I can easily take it back and ask for a new one, but if a new one will act
> the same way, I might opt to take it back and ask for something else entirely.

At the risk of stating the bleedin' obvious, you do realise that it's not
"the unlock key" ("More", top right) but "the unlock keys" ("More", top
right *immediately* followed by "*", bottom left) don't you?
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Cheers, Steve.
If The Good Lord had meant for us to be fiscally prudent, He would not have
given us the platinum credit card...
Change colour to PC Plod's lights to reply.

Dan Birchall - 18 May 2004 09:19 GMT
>  At the risk of stating the bleedin' obvious, you do realise that it's not
>  "the unlock key" ("More", top right) but "the unlock keys" ("More", top
>  right *immediately* followed by "*", bottom left) don't you?

YES.  However, if "More" isn't responding, hitting "*" doesn't get me much. ;)

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Dan Birchall, Hilo HI - http://dan.birchalls.net/ - images, words, technology

 
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