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Cellular Phone Forum / Providers / Fido / August 2005

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email support from Fido?

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Joseph - 14 Aug 2005 01:01 GMT
Does Fido not answer questions when you go to the fido.ca web site?  I
asked a question about 7 days ago and immediately got an
acknowledgement, but not a thing since.  I'm wondering if they have
anyone at all working in Montréal!  I tried to get hold of a real live
person at Fido last weekend and spent 3 hours on hold.  Do they really
not give a crap about customers?  Or is this the new regime under
Rogers?
- -
         
Someone Somewhere - 14 Aug 2005 03:50 GMT
> Does Fido not answer questions when you go to the fido.ca web site?  I
> asked a question about 7 days ago and immediately got an
[quoted text clipped - 4 lines]
> Rogers?
> - -

I fully agree, I called to cancel two accounts, and had to hold 1 1/2
hours on the phone - if I had the slightest regret, it was gone by the
time they answered
johnwolmer@hotmail.com - 26 Aug 2005 19:34 GMT
I am curious about which service  people who say they are leaving Fido are
going to?  No question, that Rogers has cut back on Fido services since
taking over  (or charged more or both). BUT... how do Fido's prices stack up
against the competition today? That's the important question - the only
question, not how today's Fido prices and services compare to the old Fido
in October 2004.

As someone who signed up for the unlimited national flat rate plan (and why
didn't y'all?), I simply could not afford to leave Fido. I am on my cell
phone for about 2,000 (mostly daytime) minutes per month, use up about 400
minutes in long distance calls, all for $70 per month. And now for $5 extra
I get on the extended network. (Contrary to what the Fido website says, they
will let people with the flat rate plan into the extended network option)

From time to time I get calls from Bell, Telus and even Rogers sales people.
But nothing they can offer comes close to what I have - once the three or
six month honeymoon  is over.  Even if I wasn't on flat rat, the per second
billing method would save me about 30-40% over the competition, even with
nominally similar rates.

Yes, if Mr Rogers decides not to renew my flat rate and long distance deal
and also abolishes per-second billing I probably will switch, but not until
then.

Take a reality check people!!

> I fully agree, I called to cancel two accounts, and had to hold 1 1/2
> hours on the phone - if I had the slightest regret, it was gone by the
[quoted text clipped - 8 lines]
>> Rogers?
>> - -
Super Dave - 14 Aug 2005 04:02 GMT
> Does Fido not answer questions when you go to the fido.ca web site?  I
> asked a question about 7 days ago and immediately got an
[quoted text clipped - 3 lines]
> not give a crap about customers?  Or is this the new regime under
> Rogers?

It's the new regime.......Fido/Rogers = crap :-(
Harry Eugene Ly - 14 Aug 2005 04:45 GMT
It must depend on when you are calling. I called them on Friday during
business hours and maybe waited 10 minutes on hold (on my cellphone) or
maybe they just answer people who call *611 or 611 faster than they answer
people who call using landline phones.

> > Does Fido not answer questions when you go to the fido.ca web site?  I
> > asked a question about 7 days ago and immediately got an
[quoted text clipped - 5 lines]
>
> It's the new regime.......Fido/Rogers = crap :-(
 
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