Thoughts on New Fido Invoice?

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Harry Eugene Ly - 14 Nov 2005 23:31 GMT

What are your thoughts about the new Fido invoice for monthly customers? I
just received my new Fido invoice/bill today and it looks very good. The
only thing that is "missing" which would make this invoice perfect would be
to include the numbers for receiving calls. What I like about this new
invoice is that I subscribe to the no longer existing unlimited data plan
for $50 and my previous bills never showed me how much data usage I used in
a month (not that it made a difference). This new bill shows it to me even
though I get charged the flat $50 fee. It also breaks it down by the day so
I know how much I'm using it per day.

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JF Mezei - 15 Nov 2005 01:01 GMT

> What are your thoughts about the new Fido invoice for monthly customers? I
> just received my new Fido invoice/bill today and it looks very good.

What is the date of your invoice ? That might tell me when I would get
mine. Mine are supposed to be produced on the 29th of the month but I
get it about the 10-15 of the next month. Have yet to receive the
october 29th one.

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Harry Eugene Ly - 15 Nov 2005 02:00 GMT

The date of my invoice is October 26.

> > What are your thoughts about the new Fido invoice for monthly customers? I
> > just received my new Fido invoice/bill today and it looks very good.
[quoted text clipped - 3 lines]
> get it about the 10-15 of the next month. Have yet to receive the
> october 29th one.

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Harry Eugene Ly - 16 Nov 2005 03:20 GMT

There is a problem with my statement however. According to the
documentation, my Fido Dollars should be printed on page 1. It isn't printed
anywhere on my bill. Fido's bill would be perfect if they added the Fido
Dollars and showed the actual numbers of the incoming calls.

> The date of my invoice is October 26.
>
[quoted text clipped - 6 lines]
> > get it about the 10-15 of the next month. Have yet to receive the
> > october 29th one.

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JF Mezei - 17 Nov 2005 01:29 GMT

> There is a problem with my statement however. According to the
> documentation, my Fido Dollars should be printed on page 1. It isn't printed
> anywhere on my bill. Fido's bill would be perfect if they added the Fido
> Dollars and showed the actual numbers of the incoming calls.

I wonder if they "fit" Fido customers onto Rogers' existing billing
system, or whether they adjusted the Rogers system to accomodate the
different features displayed on Fido bills.

It would be interesting to compare Rogers and Fido bills to see if they
contain the same information/limitations.

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Harry Eugene Ly - 17 Nov 2005 02:02 GMT

I know that Rogers doesn't show the phone numbers of incoming calls on their
bills (at least when I was a customer of theirs about 3 years ago, they
didn't). I don't believe that any of the cellphone providers show the phone
numbers of incoming calls on their "detailed" bills. I just think that this
would be a useful feature to have on the bill. Technology exists to do this
since the callerID information is displayed on the handset when you
subscribe to callerID. My VOIP provider provides the incoming phone numbers
on my online bill so I'm sure that it is do-able.

> > There is a problem with my statement however. According to the
> > documentation, my Fido Dollars should be printed on page 1. It isn't printed
[quoted text clipped - 7 lines]
> It would be interesting to compare Rogers and Fido bills to see if they
> contain the same information/limitations.

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John Doe - 17 Nov 2005 02:18 GMT

> would be a useful feature to have on the bill. Technology exists to do this
> since the callerID information is displayed on the handset when you
> subscribe to callerID.

If CallerID were a standard feature, Fido wouldn't have any problems
including the caller,s number in bills as well as voicemail SMS messages
since everyone was allowed to get those numbers. But because CalledID is
an option, they can't divulge caller's numbers in service sthat everyone gets.

the SMS messages we get for voicemail as so lame. You'd think that after
all those years, they would have improved this. (giving the number of
the caller and the length in seconds of the message he left. There is
nothing more annoying than getting a voice mail message and finding out
that it is just the sound of hanging up (eg: no content in the message).

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JF Mezei - 17 Nov 2005 22:44 GMT

Hey ! I got my invoice today.

Overall, I much prefered the look of the old one and it also had much
less paper. I don't understand why they didn't keep the "last months
balance and payments received" on the first page. Also I don't like the
Fido logo on a black background. That is really ugly.

Note that your account number has changed. They replaced the first 0
with an 8 and added a 1 at the end. However, the 4 legged furry rep told
me that if you pay by bank, the old account number still works.

Also, they mention a GPRS tax for intario. If a quebec resident travels
to toronto, his/her GPRS usage while in Ontario will not be taxed. It is
based on province of billing.

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DevilsPGD - 17 Nov 2005 02:31 GMT

>> There is a problem with my statement however. According to the
>> documentation, my Fido Dollars should be printed on page 1. It isn't printed
[quoted text clipped - 7 lines]
>It would be interesting to compare Rogers and Fido bills to see if they
>contain the same information/limitations.

They're moderately similar (although my Fido bill was a closing
statement, not a normal bill, but I got all the "new bill format"
promotional crap too)

If I'm bored I could dummy up a Rogers bill (I'll take mine, just strip
the phone numbers and a few other details) if anyone wants to see a
sample.

Signature

Light travels faster than sound. This is why some people appear
bright until you hear them speak...

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news_on_fido - 16 Nov 2005 03:17 GMT

I was told that they only mailed out the invoices that were produced on the
22nd last week and this week the ones produced on the 26th.

My bill is on the from the 22nd I got it last Thursday Oct 10th. My wifes is
on the 26th but we did not receive it yet.

>> What are your thoughts about the new Fido invoice for monthly customers?
>> I
[quoted text clipped - 4 lines]
> get it about the 10-15 of the next month. Have yet to receive the
> october 29th one.

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JF Mezei - 16 Nov 2005 03:41 GMT

> My bill is on the from the 22nd I got it last Thursday Oct 10th. My wifes is
> on the 26th but we did not receive it yet.

Oh, I am on the 29th, so I have to wait a few more weeks before I get my
bill.

Will Rogers extend payment deadline seeing as it is incapable of mailing
bills on the day they are produced ? (there should be a law for that).

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news_on_fido - 17 Nov 2005 01:58 GMT

I called them concerning this. They told me the payment deadline has changed
to 2 weeks after the printing of the invoice.
The invoice of the 22nd was produced around the 5 I got it on the 10th. They
also told me that non-payment penalties for automatic debit would be waved
for this invoice due to the delay. That won't be my case as the money is
already in my bank account.

>> My bill is on the from the 22nd I got it last Thursday Oct 10th. My wifes
>> is
[quoted text clipped - 5 lines]
> Will Rogers extend payment deadline seeing as it is incapable of mailing
> bills on the day they are produced ? (there should be a law for that).

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Dave Lambert - 16 Nov 2005 20:43 GMT

Subject: Re: Thoughts on New Fido Invoice?

In August of 2004 I set up my billing so that the Fido
payment would be via direct withdrawal from my bank
account. Since that time, payments have been withdrawn
on or about the 3rd of the month. No payments have ever
been missed.
I looked at my Fido online invoice, dated 08 November,
and found that I been charged for two months of service,
plus a "Returned Payment Charge" of $25.00.
No withdrawal was made from my bank account on the 3rd
of November, nor were there any returned items as of
the 16th of November.
The online Fido invoice has a note saying:
"Please note that, starting this month, pre-authorized
payments will be processed 14 days after the billing date."
So I have no problem with being charged with 2 months
service. However there was never any "returned item",
as shown on my online bank statement.

So - my thoughts on the New Fido Invoice?
Cheaters, Liars and Thieves - Oh My!
Looks like the Rogers' "Negative Billing Scam" is
alive and well at Fido.

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