Got a phone from Fido in Oct 2005. I saw in my first bill, data related
charges which were not to be there. I called them up to cancel my
Internet usage and also sent them an email. They told it is DONE. Again
the charges showed up in Dec Bill - same saga.. again in January and
this time, i told them that this is giving me lot of unwanted stress
and is breach of contract that they have not been able to block
internet usage on my phone and will claim $1000 for harassment and $200
for my 2 hours spent waiting to follow up with customer support,
sendine emails, followups etc.

It didnt' get resolved. Finally I wrote nasty email when I got it again
and requested that I get the email contact and FAX no of President of
Fido to whom I can write. I will not pay any bills till I get to write
to him.

They did not provide me email or FAX contact and I have not paid the
bills. I got another bill today and I called up the Customer Service. I
was told that this happens to everyone and for 1 to 3 dollar charges
its not right  to clain this amount and also noone should waste time
speaking to customer service.

If I understand the FIDO Customerbase and if they purposely keep this
feature enabled and wrongly charge customers, they will be milking
thousands of dollars for which people will not bother to follow up with
Customer Service.

Will BBB be a right medium to take my complaint?

Roshan