Wow!  You truly ARE dense!  He just dished out 400$ for a phone, and it does
work the way he wants it to, all he needs is a little help, and you tell him
to switch carriers and spend even more on a phone.  Try this newsgroup,
alt.cellular.rogersatt if you want to preach the benefits of Rogers.  And,
BTW, Rogers does not yet support MMS, either.

I'll look into the email question for you, Anonymous, but if you know
someone with a T68i who has set up email, ask them for the settings as these
2 phones are almost identical in features.  I would also try CS again, as
the information is there somewhere, you probably just happened on a CSR that
was less knowledgeable in these matters.  Ask for email settings for a T68i,
if all else fails, cause I'm pretty sure the settings are very similar.

CU