AT&T Again

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LarryLarry2003 - 20 Jul 2004 03:02 GMT

I have been on the phone with customer service now for 109 minutes. They admit
that they made a $103.99 on my bill but they cannot make adjustments larger
than $34.99. I am working my way up the supervisor path.

This gives new meaning to the term "Customer Service".

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LarryLarry2003 - 20 Jul 2004 04:23 GMT

Follow-up on above. I called AT&T GSM Customer Service to cancel my phones.
Got a nice customer service rep who apologized for the treatment earlier,
credited my account for the AT&T mistake and sent me a free new phone.

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John S. - 20 Jul 2004 12:48 GMT

> They admit
>that they made a $103.99 on my bill but they cannot make adjustments larger
>than $34.99.

I got a $415.78 credit without any problem when it was pointed out that it was
their mistake.

--
John S.
e-mail responses to - john at kiana dot net

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