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Cellular Phone Forum / General / GSM / May 2006

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European Nokia 6230 in the US

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elcano - 10 May 2006 00:04 GMT
hi, I have a problem with my Nokia 6230, maybe one of you can help me
out.
I just moved from Europe to the US, taking the Nokia 6230 I purchased
one year ago in Europe with me. I started a contract with T-Mobile here
in the US. The problem: People who have Sprint or Verizon as their
service provider cannot call me! I have no problem receiving calls from
T-Mobile or Cingular people though. I suspect this has something to do
with the former being CDMA networks and the latter being GSM networks.
But as the Nokia 6230 is a tri-band-phone it should be working, right?
Making calls from my phone to anyone works fine. But when Verizon or
Sprint people try to call me, a tiny telephone symbol appears for a
split-second in the top left corner of my Nokia's display, and that's
it, no ringing, no chance to pick up. The callers hears message like
"subscriber is out of the covered area" or something, they can't even
leave a voice message. (They can leave a message though when I turn off
my phone, which is weird.)
I talked to Nokia and T-Mobile, and both say, it's not their problem.
What can I do? Is my phone just not suited for the US, is it broken or
do I just have to change some setting?
Thanks for your help.
Me - 10 May 2006 10:57 GMT
> hi, I have a problem with my Nokia 6230, maybe one of you can help me
> out.
[quoted text clipped - 16 lines]
> do I just have to change some setting?
> Thanks for your help.

Your phone should not have any idea if the call is coming from Verizon or
Sprint versus T-mobile, Cingular or a fixed line. I cannot see why the
problem could be on the phone. Anyway, have you tried your SIM-card on
another phone? Perhaps the caller number from Verizon/Sprint is not provided
in a compatible format and makes the phone reject (still shouldn't happen as
far as I can see).

I think the small icon you see when somebody from Verizon/Sprint calls you
is actually a "padlock", indicating if ciphering is on or off (padlock
closed or open). This again indicates that the phone is answering to the
page from the network, then starts signalling on an SDCCH but for some
reason the phone or the network quit.

Something like this could happen if the network only checked IMEI at this
phase and the phone was black listed but it can't be because you can place
calls and receive from T-mobile etc.

Also if you had some incoming call barring activated, the network should not
page the phone, and I cannot see barring for Verizon but not for Cingular
(like all incoming barred, incoming when roaming etc.).

Hope you get the problem solved anyway (you could ask the persons calling
you to change to T-mobile/Cingular ;-)
mrcamp - 10 May 2006 16:31 GMT
That should not be the case. The fact that they are with a CDMA provide
should not matter at all. If anything, it's probably a coincidence. An
the fact that the 6230 is from the UK should not matter. When m
siblings visit with their UK phones from London, I give them tmobil
sims to use, and I can call them from my sprint phones without an
problems. I would take your sim to Tmobile to have it checked/replaced

--
mrcamp
elcano - 11 May 2006 12:35 GMT
hi again,
three things:
- No, It's not a padlock symbol appearing in the top left corner of the
display, it is definitely a little
- I checked the SIM card. If I put the T-Mobile SIM card in a US phone,
everything works fine. If I put my Austrian SIM card in my Austrian
Nokia here in the US, I get the same problem again. That's why T-Mobile
says, it's not their problem
- It appears that some landline phones can't call me either.
This is getting stranger and stranger...
elcano - 11 May 2006 12:37 GMT
it's definitely the handle of telephone, I mean to say
Geoffrey S. Mendelson - 11 May 2006 15:41 GMT
> - It appears that some landline phones can't call me either.

Is it blacklisted (reported stolen) or greylisted (reported lost)?

Many european cell phone companies don't subscribe to the international
blacklist. Until two years ago, One-to-One was the only company that
checked at all, and they only checked a list of phones that was originaly
sold by them.

It was good business in a system where they were trying to get as many
customers as possible. If they did not check, every stolen or lost phone
was a potential pay-as-you-go customer.

Geoff.
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Geoffrey S. Mendelson, Jerusalem, Israel gsm@mendelson.com  N3OWJ/4X1GM
IL Voice: (07)-7424-1667  IL Fax: 972-2-648-1443 U.S. Voice: 1-215-821-1838
Visit my 'blog at http://geoffstechno.livejournal.com/

John Navas - 11 May 2006 17:19 GMT
>three things:
>- No, It's not a padlock symbol appearing in the top left corner of the
[quoted text clipped - 3 lines]
>Nokia here in the US, I get the same problem again. That's why T-Mobile
>says, it's not their problem

With the Austrian SIM card in the phone, it's an international roaming call,
and you'll only get those calls from a USA cell phone if

1. They are dialed in full international format, which for cell is:
  (a) +
  (b) country code
  (c) phone number (including area code)
2. The Austrian account has international roaming turned on
3. The caller's account has international calling turned on

Be warned that international roaming calls are much more expensive to both
caller and callee than in-country calls.  Even no answer ringing can be
expensive.

>- It appears that some landline phones can't call me either.

Note that the international calling format is different for landline phones.

>This is getting stranger and stranger...

Try using the international format for in-county calls to the T-Mobile USA SIM
as well.  (It is T-Mobile USA, not T-Mobile for some other country -- right?)

Signature

Best regards,        SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas          <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

 
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