Funny, I've been a T-Mobile customer since 1995, when they were Ominipoint.
I've not had any problems.  My phones and service have worked great in NY,
LA, La Vegas, Miami, Chicago, Pittsburgh, Philadelphia, etc.  Customer
service has, in my case, bent over backwards to help me when I asked for it.
The international roaming rates are way better than anyone else's, and now
with roaming agreements with Cingular and ATT, the GSM coverage is about the
same for all three companies in the US.  Oh yeah, with regard to GSM, you
can buy any unlocked phone and plug in your SIM, so if you don't like the
offerings of one carrier, feel free to buy a different phone from the
hundreds of outlets that sell unlocked GSM phones.  While I agree that
everybody has different experiences with their carriers, I will not say that
T-mobile is great, nor will I say that they are terrible.  I will say that
I've had great experiences.  IMHO, that's better than telling someone that
they should be afraid and that, basically, the company lies and is terrible.
You may have had bad experiences, which is hardly the same as a company
being terrible.

If the service doesn't work for you go to Sprint PCS.  Their
commercials are funnier.
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Just to put it in perspective, Tom has reported a bad experience
w/T-Mo here on the NG.  IIRC, he lives, commutes or works in a
weak signal area, and to T-Mo's credit, they've swapped out his
equipment numerous times.  I think Tom is blaming the phone and
wants out of his contract, but if I remember his story, it sounded
more like weak coverage .  (Tom, if I'm not getting all the details
right, I apologize- feel free to correct me).  I've never had anything
but good experiences with T-Mo- sure they aren't perfect but their
CS has always been helpful, and coverage here in Denver is
excellent- better than in KC where I started with them.  

Both T-Mo and AT&T offer "risk-free" trial periods so
you can try the phone where you need it to work.

Tom I know you're on a crusade for a perceived injustice and can't be
reasoned with.  But really, these platitudes make you look more
foolish every day.

Doug