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Cellular Phone Forum / General / GSM / January 2004TMO Pulls EMAIL Address Feature Off EasySpeaK PrePaid
After battling TMO PrePaid customer care since 12-01-2003 that I couldnt recieve any EMAILS generated with my PrePaid Phones xxxxxxxxxx@tmomail.net email address, TMO has decided to tell their CSR's that they have pulled the feature off their PrePaid Phones due to "lack of interest" That is such a lame statement I wont even address it. Anyway, for those who may have been wondering, or seen my past posts of intermittent text messages, that is the scooop. While these are spares, the nain reason was unlimited FREE incoming to even have them. Now according to one CSR I spoke to today, she has stated that the level of disgruntled customers is high, and this has been booted upstairs. The response was somewhere along the lines of "It may not be gone for good". Translated, IMHO, the Unlimited FREE incomming TEXT coupled with an EMAIL addy is just too good a deal, we need to put the pencil to it. I would anticipate an incredible resurrection, with incoming TEXT now costing, probably 2 cents. And that IS my 2 Cents worth! > they have pulled the feature off their PrePaid Phones Sonofabitch! Reporting-MTA: dns; mtaw6.prodigy.net Received-From-MTA: DNS; adsl-64-219-108-26.dsl.lgvwtx.swbell.net Arrival-Date: Wed, 7 Jan 2004 10:05:59 -0800 (PST) Final-Recipient: RFC822; 903*******@tmomail.net Action: failed Status: 5.2.0 Remote-MTA: DNS; mailx03.tmomail.net Diagnostic-Code: SMTP; 550 Message refused Last-Attempt-Date: Wed, 7 Jan 2004 10:06:11 -0800 (PST) Here is a link to the TMOBILE WEBSITE "CONTACT US" Quick Email site so you may express your "Thoughts" on this matter. I jsut found out that this move has also rendered the Online "SEND A MESSAGE TO A TMOBILE CUSTOMER" not working any longer as well. I do not believe anyone did much thinking about this move at all. http://voicestream.custhelp.com/cgi-bin/voicestream.cfg/php/enduser/ask.php Or you may send directly with SNAILMAIL: Send us a letter Customer Relations T-Mobile Customer Relations PO Box 37380 Albuquerque, NM 87176-7380 > After battling TMO PrePaid customer care since 12-01-2003 that I couldnt > recieve any EMAILS generated with my PrePaid Phones xxxxxxxxxx@tmomail.net [quoted text clipped - 11 lines] > anticipate an incredible resurrection, with incoming TEXT now costing, > probably 2 cents. And that IS my 2 Cents worth! I have sent the following to t-mobile web customer service: I wish to formally protest to tmobile management the change in account terms to not allow email to prepaid phones. This service is currently being advertised through dealer available brochures as a t-mobile supplied service. I have 3 prepaid phones with over $250 of service not yet used that I obtained primarily for the emailed text messaging to get updates on news and weather to my phone. I expect to have my credits refunded if this service is not resumed. And I expect compensation for the past month of no email service. Pass the phrase "deceptive trade practice" to your corporate lawyers. I will to the FCC and state regulators if this service is not restored. Pass the phrase "free commerce" and the right to make changes to any and all of a company policies at anytime so long as it doesn't infringe on a contract. You have a pre-paid phone with no committment connected to it on your end. T-mo has absolutely no responsibility whatsoever to guarentee you continuing services that in the past they included for free. They must provide you with phone coverage. That's it. they are doing that. There is absolutely NOTHING dishonest about their buisness practice in this situation. Here's an idea....Buck-up and make a service committment with them and get all the extra services you want. > I have sent the following to t-mobile web customer service: > [quoted text clipped - 14 lines] > Pass the phrase "deceptive trade practice" to your corporate lawyers. I > will to the FCC and state regulators if this service is not restored. T-Mobile is still advertising email address as available at dealers. The PDA man report says only that CSAs are telling not available. It is certainly allowable to change the price for a service with no contract; I never said differently. I still belive that it is deceptive to advertise a product as currently available and not have it available (at any price). I agree with you on one point. if they are still going to advertise it, they should provide the service. I just wonder if the ad campaign has ended and the promo 'POP' has not been removed yet. > T-Mobile is still advertising email address as available at dealers. > The PDA man report says only that CSAs are telling not available. [quoted text clipped - 4 lines] > I still belive that it is deceptive to advertise a product as > currently available and not have it available (at any price). This is the respone to my protest: Response (Nina) - 01/09/2004 04:33 PM Dear Michael Thomas, Thank you for taking the time to contact T-Mobile. We have no means of passing your issue higher up the chain of command. All issues are resolved by web correspondence at our level. If you would like to speak to a representative, you can call us at 1-800-937-8997 or if you would like to provide specific information regarding your issue, we will be more than happy to assist you. Once again, thank you for taking the time to contact T-Mobile. If you have any other comments, questions or concerns, please feel free to contact us anytime. You are a valued customer and we want you to know that T-Mobile appreciates your business. Our goal is to provide World Class customer service and we hope that we have provided you with that today. Sincerely, T-Mobile USA, Inc. Nina Customer Care Specialist these guys are just make you feel good types. No way to pass up the chain is a real cop-out. > This is the respone to my protest: > > Response (Nina) - 01/09/2004 04:33 PM > Dear Michael Thomas, [....] I wonder how they'd feel if they knew their correspondence was being splattered all across the globe in an open forum. Just a thought.  Signaturejer email reply - I am not a 'ten' ICQ = 35253273 "All that we do is touched with ocean, yet we remain on the shore of what we know." -- Richard Wilbur To be honest, I don't think anyone at T-Mobile gives a sh.t. Most cs reps only do the job because they are paid and what they can do is limited (at best, by the company. Most of the managers are total a.sholes, however you may find one who can help if you keep bitching. As for the corporate office fax and fax them. I've found it totally impossible to get a phone number for them. Last but not least, write the better business bureau and the FCC and file complaints with both. Out of all the companies, T-Mobile has the suckiest customer service going. The biggest joke is calling them and hearing ?Hello, this is T-Mobile, home of world class service, how may I help you?? My thoughts are, f.ck T-Mobile! > > This is the respone to my protest: > > [quoted text clipped - 5 lines] > I wonder how they'd feel if they knew their correspondence was being > splattered all across the globe in an open forum. Just a thought. Sending messages from the MS Messenger to the phone seems to be disabled, too. Bastards. Rene, Unfortunately, you will find there is NO WAY to get a message to the EasySpeak Prepaid phone without the email address capability, shy of a EMAIL to SMS gateway. While there is several available, they all incur a per message fee , which of course is not cost effective. One recommendation that I can make is that www.bigfoot.com has a free email forward service that will alert the phone by SMS message that you have an email and the name of the sender, and that is all. Don't know if that will help you. There used to be several companies that offered these services free, but as well all know the internet "Free Service, Paid by Advertising" concept has come and gone. I will continue to search and should I come up with a viable alternative I will, of course, inform the group. PDA Man > Sending messages from the MS Messenger to the phone seems to be > disabled, too. Bastards. Any updates on this guys? This is SO FRUSTRATING!!! Chumma Dede Sorry, No news I am on this almost DAILY. To reiterate your position IT IS VERY FRIGGING FRUSTRATING. I have spent so much time trying to find some form of an alternative that wont cost any additional monies, and so far NOTHING. When I have called to the easySpeak CSR's, I get this "We have heard it is not gone for good, but thats all we know" Well as i have stated, they have realized that FREE unlimited incoming was a helluva deal and they had to nip it in the bud. They may have had an issue on "billability" on incomming SMS (original ly they were unable to Bill any SMS on EasySpeak so it was unlimited FREE incomming and outgoing, EVE if you were outta credits. AGH the old days!!) They also have entered into this new agreement with OZ to handle their TEXT messaging and they will probably be working on integrating that. In closing, there is too much money to be lost on TEXT messaging, it will not be gone for good, just a mtter of when. One of the interesting things is that many of the services that offer MAIL2SMS gateways, actually use the same Tmobile email2SMS gateway so it is no help. I have found a few alternatives that you may be able to use, especially those with light useage requirements. In short, it is gonna run you about .10 US +/- to recieve an EMAIL2SMS message. I will post some links to some EMAIL2GATEWAY portals on my website for you to look at and evaluate. http://wirelessway.blogspot.com Please stop by often I try and deal with most things Wireless. Phones, PDA's WiFI etc. > Any updates on this guys? This is SO FRUSTRATING!!! > Chumma Dede > Sorry, No news > I am on this almost DAILY. To reiterate your position IT IS VERY FRIGGING > FRUSTRATING. I have spent so much time trying to find some form of an > alternative that wont cost any additional monies, and so far NOTHING. Another one that's expecting a pass at free lunch buffet. <giggle> [....] Signaturejer email reply - I am not a 'ten' ICQ = 35253273 "All that we do is touched with ocean, yet we remain on the shore of what we know." -- Richard Wilbur |
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