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Cellular Phone Forum / General / GSM / February 2004Why I threw away my Virgin Mobile (UK) SIM.
When I got my Virgin Mobile (UK) Sim a few months ago I found that it had some problems connecting to a few numbers, so I naturally decided to contact the company and get it fixed. My conversations with them are too long to post here, so I've just put a link... http://www.seabhcan.com/dearvirginmobile.html I'll just say that after several weeks of e-mails and phone calls, having never spoken to the same person twice, and after never having the problem fixed, I switched to o2. They are also dire, but at least it works most of the time. Mark. > http://www.seabhcan.com/dearvirginmobile.html IMO, it would be much more effective to communicate your problems to senior management at Virgin Mobile. Details here: http://www.virginmobile.com/mobile/media_centre/media_directors.jsp Ian > IMO, it would be much more effective to communicate your problems to senior > management at Virgin Mobile. Details here: IMO you shouldnt post personal phone numbers or a link to them in a newsgroup # do you really want shite and fone calls to your numbers >>IMO, it would be much more effective to communicate your problems to > [quoted text clipped - 5 lines] > newsgroup # > do you really want shite and fone calls to your numbers Whu? Did you actually look at the linked page? No personal phone numbers, plus it's a page that's freely available on the web. > Whu? > > Did you actually look at the linked page? No personal phone numbers, > plus it's a page that's freely available on the web. There was personal numbers but cos he destroyed the sim card it won't matter. Gareth p.s loved the monty python bit lol > > Whu? > > [quoted text clipped - 7 lines] > > p.s loved the monty python bit lol Thanks, I was at level 9 on the pissed off scale at the time. Don't worry, I changed the phone numbers and postcodes before I posted it. The round window said it was Mon, 2 Feb 2004 13:19:42 -0000,so "DJ G" <jonnygravesNOSPAM@NOSPAMblueyonder.co.uk> grabbed his blunt crayon and scrawled: >> IMO, it would be much more effective to communicate your problems to >senior >> management at Virgin Mobile. Details here: > >IMO you shouldnt post personal phone numbers or a link to them in a >newsgroup # Why? >do you really want shite and fone calls to your numbers Of course they do, otherwise, they've not put them on a web page would they?  SignatureStoke me a clipper, I'll be back for Christmas... R1150GS..just like it's owner, big, ugly but fun! IBW #36 APOSTLE#14 > I switched to o2. Frying pan... fire! >> I switched to o2. > > Frying pan... fire! quite. i'm still being charged line rental for a contract i cancelled in november. > When I got my Virgin Mobile (UK) Sim a few months ago I found that it > had some problems connecting to a few numbers, so I naturally decided [quoted text clipped - 9 lines] > > Mark. I know this sounds stupid but it's not that you hadn't lifted a block on International calls etc. was it? That would explain why they could call you but you couldn't reach them. Not that it matters now it's floating down the Thames ;o) > > When I got my Virgin Mobile (UK) Sim a few months ago I found that it > > had some problems connecting to a few numbers, so I naturally decided [quoted text clipped - 14 lines] > call you but you couldn't reach them. Not that it matters now it's > floating down the Thames ;o) No, other international calls worked fine. > When I got my Virgin Mobile (UK) Sim a few months ago I found that it > had some problems connecting to a few numbers, so I naturally decided [quoted text clipped - 7 lines] > the problem fixed, I switched to o2. > They are also dire, but at least it works most of the time. I hate to be critical but why didn't you just do what they asked - it seemed that you didn't..... its not suprising that they loose interest. From their perspective its outside of their control, a network fault. My reckoning is that t-mob won't do anything until they get the 5 examples.... I didn't read to the end of your mails but you didn't seem to follow insturctions. I'm not saying that they were all right, and I agree the fault shouldn't have been there in a first place however its A bad exprience and on balance I don't consider virgin to be a bad company. Sam > Mark. --- If you have any queries regarding this email please contact Horshamnet on 08708811293. This email have been certified Virus free using AVG >I didn't read >to the end of your mails but you didn't seem to follow insturctions. I did, and he did. If it was a comedy sketch, you'd think it was too silly to be credible. SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! > > When I got my Virgin Mobile (UK) Sim a few months ago I found that it > > had some problems connecting to a few numbers, so I naturally decided [quoted text clipped - 27 lines] > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.576 / Virus Database: 365 - Release Date: 30/01/2004 You're right. I didn't read their first reply correctly. I'm not saying that Virgin is the worst, I'm not really saying anything much at all, I just felt like sharing my experience. > http://www.seabhcan.com/dearvirginmobile.html I hate it when thick support twats say stuff like this to you: - "We're really sorry to hear you're experiencing problems with your text messaging. Before we get too technical, please check that your mobile is correctly set up for sending text messages." How is that relevant to the original question the thickos? I'm guessing it's a generic response to "text messaging problem" and they ignored or don't know anything about international SMS. > I hate it when thick support twats say stuff like this to you: - > "We're really sorry to hear you're experiencing problems with your text > messaging. > Before we get too technical, please check that your mobile is correctly set > up for > sending text messages." > How is that relevant to the original question the thickos? I'm guessing it's > a generic response to "text messaging problem" and they ignored or don't > know anything about international SMS. Probably because some people are so stupid that they would alter their SMSC number or if they are using an old handset, it might have the old network's SMSC in the settings still. I don't agree with the gay way that they say it though, but that just seems to be the standard 'Virgin Mobile' style. Tariq >I don't agree with the gay way that they say it though, but that just seems >to be the standard 'Virgin Mobile' style. > >Tariq "gay way" ? Now what way would that be? Peter > >I don't agree with the gay way that they say it though, but that just seems > >to be the standard 'Virgin Mobile' style. > "gay way" ? Now what way would that be? The way he quoted, which you snipped. Tariq > > >I don't agree with the gay way that they say it though, but that just > seems [quoted text clipped - 5 lines] > > Tariq The T-Mobile network is pretty sh.t, and that's not Virgins fault. Also, make sure message validity is at maximum, since sometimes the default message validity is only an hour, and if it doesn't get through straight away it gets automatically binned. > > > >I don't agree with the gay way that they say it though, but that just > > seems [quoted text clipped - 10 lines] > default message validity is only an hour, and if it doesn't get > through straight away it gets automatically binned. Not sure how you can check, but there is an option, iirc to set "rpely via same centre" in message settings...? Just trying to help, sorry if I waste 2 mins of your life if I'm wrong! -- Neil. > Probably because some people are so stupid that they would alter their SMSC > number or if they are using an old handset, it might have the old network's > SMSC in the settings still. But he already said that domestic SMS worked fine WGAS > > Probably because some people are so stupid that they would alter their > SMSC [quoted text clipped - 3 lines] > > But he already said that domestic SMS worked fine > WGAS Non-top posters who read and follow the issues described. Namely that Virgin mobile CS are sh.t. |
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