ATTWS Porting Fee?

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Sideshow - 19 Feb 2004 15:17 GMT

I recently switched from ATTWS' Shared Plan (2 lines @ $59.99,
contract ended 9 Jan 04) to TMobile's Family Time 800 Plan (2 lines @
$69.99, started 19 Jan 04). I received my final invoice from ATTWS and
was noticed an "adjustment" of $17.99 per phone line, totalling
$35.98. This is called a "Monthly Service Charge." Isn't this really a
penalty charge for porting the number to TMobile? Are they sore
losers? Also, what if I had ported to Cingular? I really don't intend
to pay that fee, as my contract was over. Has anyone else seen this?

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Dimpled Chad - 19 Feb 2004 15:32 GMT

> I recently switched from ATTWS' Shared Plan (2 lines @ $59.99,
> contract ended 9 Jan 04) to TMobile's Family Time 800 Plan (2 lines @
[quoted text clipped - 4 lines]
> losers? Also, what if I had ported to Cingular? I really don't intend
> to pay that fee, as my contract was over. Has anyone else seen this?

When I ported, I got a similar charge, but it was (IIRC) simply the pro-rated
amount I owed for service for the final billing cycle. Beyond that, which I
rightly owed, I was not charged an additional fee.

If your case is similar, I'd guess you fairly owe them the charge. Without
knowing your file, though, I'd be hard to say.

Chad

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Ann W - 19 Feb 2004 22:30 GMT

ATTWS does not charge to port out. That amount was a "pro-rated" amount for
the last month's service - basically you pay for only the days you were on
service until the end of your billing cycle. The only way you would be
charged a fee would be if you broke your contract with ATTWS to port out to
another carrier. In that case you would be charge an Early Termination Fee
of $175.00.

If you have any further concerns regarding the final bill, contact Customer
Care.

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Sideshow - 20 Feb 2004 17:26 GMT

I finally got through to CC. Here are the answers I received:

1- Troy (no#, I forgot to ask): It is the pro-rated charge for the
partial month.
Note: I was also charged the pro-rated amount of $28.53US
2- Lisa (#83059): The charge is for leaving/porting out ten days into
a billing cycle.
3- Gene Eljen (no #, said he had no employee #/Manager): Confirmed
what Lisa stated. Stated that it was ATTWS policy. I requested a copy
of that policy.

Has anyone else been hit for this charge? Is it a legit charge or just
sour grapes?

> ATTWS does not charge to port out. That amount was a "pro-rated" amount for
> the last month's service - basically you pay for only the days you were on
[quoted text clipped - 5 lines]
> If you have any further concerns regarding the final bill, contact Customer
> Care.

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What's In A Name? - 21 Feb 2004 05:38 GMT

All 3 are basically the same answer. It's a legit charge. And trust me,
I'd rather not see AT&T get anyone's money.

> I finally got through to CC. Here are the answers I received:
>
[quoted text clipped - 19 lines]
> > If you have any further concerns regarding the final bill, contact Customer
> > Care.

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