Help! Motorola Cell Phone & Awful Company--Verizon

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Tilovejt - 25 Jan 2004 22:58 GMT

A year ago, I purchased what was then an expensive cell phone, depending on the
advice of the salesman at a Verizon store. I purchased it at the last minute;
had ot put down a rather large deposit; and signed a bunch of things that I had
no time to read.

Anyway, Verizon turned out in the end to be the worst phone company I have
dealt with. Everyone I talk to promises to call me back, but no one ever does.
I have not had service in months, and I cannot reach anyone at Verizon except
a woman in Executive Sales relations, and she only sent me one completely
unhelpful letter. Everytime I try to call her, she is not available and her
voice mail is full.

I am told I cannot use this phone with any other company, so I have an
expensive phone in brand new conditon with accoutrements, and I do not want to
do busiess with Verizon any more. I want to go to mediation per the "contract"
but Verizon will not respond. I requested they buy back their phone, but they
will not respond. What can I do? The phone is a V60i by Motorola. Can anyone
fix it to work on other phone company systems?

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Scott M Florack - 27 Jan 2004 15:38 GMT

Your mistakes:

1) You bought an "expensive" phone based on the advice of a
comissioned sales rep.

2) You admit not reading a thing when you committed to a contract
with a cellular provider.

3) You were apparently ripped for your phone, because AT&T is GIVING
you $150 for each line of service.

http://www.letstalk.com/product/product.htm?depId=1&pgId=100&prId=24500

You could have always used your 15-day trial period. Sorry to hear
things didn't work out in the end, though.

-smf.

>A year ago, I purchased what was then an expensive cell phone, depending on the
>advice of the salesman at a Verizon store. I purchased it at the last minute;
[quoted text clipped - 14 lines]
>will not respond. What can I do? The phone is a V60i by Motorola. Can anyone
>fix it to work on other phone company systems?

-smf.

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Daniel Smith - 06 Feb 2004 07:26 GMT

A service rep for a large cellular provider told me to NEVER buy a phone
direct from the provider, or from one of their dealers, It's better to get a
phone at say, Circuit City or the like, because those types of stores have
excellent return policies, usually one year exchange policy, at least in my
area they do, Whereas the dealer, or provider doesn't offer usually more
than 30 days.... Something to keep in mind when you enquire about a new
phone....

Ciao

> A year ago, I purchased what was then an expensive cell phone, depending on the
> advice of the salesman at a Verizon store. I purchased it at the last minute;
[quoted text clipped - 14 lines]
> will not respond. What can I do? The phone is a V60i by Motorola. Can anyone
> fix it to work on other phone company systems?

Reply to this Message