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Cellular Phone Forum / Manufacturers / Motorola / August 2005V60s Major Ring Problem
The ringing problem with my 3 v60s phones continues. As per Verizon and Motorola's advice, I brought in my 3 v60s's in for a new software upgrade. The upgrade was done yesterday... and today, the phones are, once again, not ringing. For those not familiar with this problem, it goes something like this: 1) Someone calls my cell. They hear it ringing. (It does not go directly to voicemail.) 2) The call comes to my cell... BUT, the phone: a) does not ring (or vibrate). b) shows NOTHING on the outer display c) is recorded in my Recent Calls log as having come in. 3)This will go on until I notice that I'm not getting ANY calls, or someone calls me on a landline to ask me why the hell I don't answer my friggin' phone, or I reboot the phone. If you're thinking about buying a v60s... you might want to think again. If you own a v60s, you might want to check this out... and maybe reboot you phone at least once a day. Me... I've had these 3 for 2 months now, and I'm going to try to get rid of them. Fred  Signature"Never judge a man till you've walked a mile in his shoes, because by then, you're a mile away, you've got his shoes, and you can say whatever the hell you want." > The ringing problem with my 3 v60s phones continues. > [quoted text clipped - 25 lines] > > Fred I did the upgrade at the verizon store and have not had the problem since, but my usage is not very heavy. You might want to make sure that every ringtone option has a keypad volume of at least a level of 1, none set to zero (silent). > > The ringing problem with my 3 v60s phones continues. > > [quoted text clipped - 30 lines] > every ringtone option has a keypad volume of at least a level of 1, none > set to zero (silent). Thanks... but, yeah, I've already done that. This is a separate issue. When I had the problem with the key volume settings, the ringer wouldn't ring BUT the outer screen would *always* show that a call was coming in. In the present situation, the caller id shows absolutely nothing. There is NO indication that a call is coming in at all - until you check the Recent Calls log. One tech support guy suggested that I should take the battery out every day and wait 3-4 minutes before I put it back in. Yeah. Right. And maybe when I go to a restaurant, I should cook my own food... Fred Signature"Light moves faster than sound. That's why some folks appear bright until you hear them speak..." We have 2 of them and absolutely NO problems of any sort other than slightly short batt. life. Are you sure you're not hitting an outside menu button or something? Larry > > > The ringing problem with my 3 v60s phones continues. > > > [quoted text clipped - 46 lines] > > Fred > We have 2 of them and absolutely NO problems of any sort other than slightly > short batt. life. Are you sure you're not hitting an outside menu button or > something? > Larry 100% positive. I wish I was. When it's doing it NO-RING thing, I can change any settings I want... Volume, Ring Tone, Ring Style - anything - and the phone will not ring. No how, no way. Signature"Light moves faster than sound. That's why some folks appear bright until you hear them speak..." > Yeah. Right. And maybe when I go to a > restaurant, I should cook my own food... Sorry, I don't have anything to offer this thread, but I thought the comment above was LOLOLOL. Eric > > Yeah. Right. And maybe when I go to a > > restaurant, I should cook my own food... [quoted text clipped - 3 lines] > > Eric :-) Thankfully, I'm getting some decent feedback over on a Verizon group. Apparently there *are* others out there who are experiencing similar issues, and we're narrowing things down a bit. With any luck we may be able to get enough clues together so that a tech support guy can make some sense of this. Fred Signature"Computers are like Old Testaments Gods. Lots of rules and no mercy." Fred-- I also have three of the V60s phones in the family. What version of the software do you now have? I had the exact same thing happen after having the 8610_02.0F.03 firmware "upgrade" flashed to my phone when the new firmware was first available at the end of March. I was on business northwest of Los Angeles at the time, and calls kept going to voicemail with no indication of ringing or missed calls. As a test, I called from a landline to my cell phone, and there was absolutely no indication of an incoming call -- no ringer, no caller ID indication (neither internal nor external display), and no missed call indication. But exactly as you describe, the caller ID info could be located in the recent calls list. The local VZW replaced the flashed phone with one that had the original 8610_02.0F.02 software so that they could have the phone for troubleshooting by VZW and Motorola -- they said that this had NEVER happened through all of their testing of the new firmware, which had been specifically released to address the known keypad volume/ringer issue. I now have all of my key volume settings set to a minimum of one, and I have not had an issue since -- all things considered it is a great phone. > The ringing problem with my 3 v60s phones continues. > [quoted text clipped - 25 lines] > > Fred > Fred-- > [quoted text clipped - 18 lines] > volume settings set to a minimum of one, and I have not had an issue > since -- all things considered it is a great phone. Bingo! This is exactly what I'm experiencing. My software version WAS the .02 version - and this is what I was having the problem with. I just upgraded to .03, and the problem hasn't gone away. As far as key volume goes, I *always* had mine set to at least 1, since I knew about the ringer problem when it was set to 0 in any mode - so that's not a fix for me. The problem here is that just because the phone is working now, doesn't mean it will be working 10 days from now, or 10 minutes from now. I'm planning on exchanging my 3 phones for 3 new v60s's - and see if the problem persists. If I have even *one* incidence with the new phones I'm going to push for changing my all my phones - or cancel my account. I'm hoping Verizon would prefer to keep a paying customer, rather than lose one - especially one who is going to stick them with the bill :-) I don't plan on paying any early termination fees for something that they just won't (not CAN'T) fix. Fred Signature"Light moves faster than sound. That's why some folks appear bright until you hear them speak..." Are you experiencing the new problem on all three of your phones? Did you have all three flashed to the .03 firmware? Is it possible that there is a hardware problem that occurred on your phone and my phone in addition to the firmware issue? Just a thought... > > Fred-- > > [quoted text clipped - 42 lines] > > Fred > Are you experiencing the new problem on all three of your phones? Did you > have all three flashed to the .03 firmware? Is it possible that there is a > hardware problem that occurred on your phone and my phone in addition to the > firmware issue? Just a thought... I experienced the NO RING thing on all 3 of my phones before the upgrade. So far, I've only experienced the problem with my phone. The other 2 haven't done it - yet. But it's only been 3 days now. I'm giving it some time. Initially, I didn't notice any problem with the phones for about 3 weeks. Fred Signature"Light moves faster than sound. That's why some folks appear bright until you hear them speak..." I have been experiencing similar problems since the first day I got my phone. I have replaced it once already, and it still does the same thing. My phone will (almost every day) not ring when I have an incoming call, regardless of the volume setting at random times. IF I happen to glance at my phone I will see an incoming call. I have to turn my phone on and off for it to resume ringing "normally." I called Verizon over a year ago when this problem started occuring w/ the 2nd phone. They told me that it was a software glitch that could not be fixed. Basically, they told me that I could replace the phone 100 times but it would still do the same thing. They also informed me that they "could not" replace it with another model. So, I have been stuck wtih a 2 yr. contract and a phone that doesn't ring. it has now been over a year that I've had this phone, with the same problem. Having missed 3 calls w/in 5 min. when my phone was in my hand, I got frustrated and called Verizon again with my complaint and a request for a DIFFERENT model. After speaking with a supervisor, he told me that he has never heard of this problem and that there is no evidence of a software glitch w/ the v60s. This either makes Verizon a set of flithy liars or this makes me crazy. He told me that he would send me a new v60s (he "can't" send a different, comprable model) but I would have to use my original battery. When asked what would happed if the phone continued to have the same problem, he said that Verizon would replace the phone as many times as necessary. Right, like that helps. Fred, if you (or anyone else) make any progress with this mess, please post it asap. I will do the same if I make any headway with Verizon. >> Fred-- >> [quoted text clipped - 25 lines] > >Fred SignatureThanks, Christine Mine does exactly the same thing. No ring until I reboot. I noticed that this usually happens after I take it off the charger. I have to turn the phone on and off and back on again so I can receive calls. I have not had the software upgrade to comment if that resolves my no ring issue. Also sometimes when I turn my phone on I am not prompted to enter my password to unlock the phone. The phone is set correctl to prompt for a passwor to unlock the phone when I turn it on. When that happens again the phone does not ring. > The ringing problem with my 3 v60s phones continues. > [quoted text clipped - 25 lines] > > Fred > Mine does exactly the same thing. No ring until I reboot. I noticed that > this usually happens after I take it off the charger. I have to turn the [quoted text clipped - 4 lines] > passwor to unlock the phone when I turn it on. When that happens again the > phone does not ring. Damn! Now that you mention it, the last time this happened to me my phone was *on* the charger. (And my phone is a Motorola charger.) And (again) now that you mention it... I've seen the same thing happen with the lock code. I didn't think anything of it, but you've got me wondering now. Maybe this will mean something to the tech support guys. I'm due to call them back the next time this happens to my phone. Thanks. Fred Signature"Light moves faster than sound. That's why some folks appear bright until you hear them speak..." From my experience, the lock code issue and the ringer issue appear to be unrelated. > > Mine does exactly the same thing. No ring until I reboot. I noticed that > > this usually happens after I take it off the charger. I have to turn the [quoted text clipped - 18 lines] > > Fred > The ringing problem with my 3 v60s phones continues. > > As per Verizon and Motorola's advice, I brought in my 3 v60s's in for a > new software upgrade. The upgrade was done yesterday... and today, the > phones are, once again, not ringing. I notice that on my V60s, the ring settings don't stick. I set it to vibe&ring but it changes back to "LOUD" whenever the charger is plugged in. Later, when I unplug the charger, it will sometimes go back to vibe&ring, sometimes it won't. >> The ringing problem with my 3 v60s phones continues. >> [quoted text clipped - 6 lines] >Later, when I unplug the charger, it will sometimes go back to vibe&ring, >sometimes it won't. I cannot speak to the V60s specifically, but for all of the Motorola CDMA phones which I have had (SC725, StarTac7868, T720), they turn off vibrate/switch to LOUD when plugged into the charger, and revert to the previous setting when unplugged. The idea is that when the phone is in the charger, it is not on your person, so vibrate won't be useful. On the T720, when plugged into the charger, I can enable vibrate mode, but when unplugged, it reverts to the setting it had before plugging it in. If the V60s doesn't behave like this, I suspect something is broken in the firmware. This is not an issue with the motorola v60s. I have the v60c. and the same thing happens when you plug it in to the charger. I think they design it this way because it's charging so you dont have the phone on you and they maybe don't want you to miss a phone call. same exact thing I have it on one setting and plug it in and it changes the setting. when I unplug it it goes back to the setting I had.... I had this phone long enough waiting to see what the V710 Will be like, plan on taking it for the 15 day trial... If not I will go with the V60s... sounds like a good phone except some people might have got a bad one..... > > The ringing problem with my 3 v60s phones continues. > > [quoted text clipped - 6 lines] > Later, when I unplug the charger, it will sometimes go back to vibe&ring, > sometimes it won't. |
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