Problem with v400's and mobile PhoneTools

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Steve Klein - 01 Jan 2005 03:03 GMT

I have several new v400's. They initially connected fine with mpt 3.19. But
now none of them are recognized by the software. The cable is a generic
usb. The software has been re-installed several times, with no change. Is
it possible the cable and/or software is damaging the phone interface?
Functionally, they all appear ok. They just wont connect to the pc. Anyone
have any thoughts?

Reply to this Message

BruceR - 01 Jan 2005 07:16 GMT

Go into Device Manager and delete the phones under COM ports and USB.
Reboot and run MPT THEN plug in the phone.

From:Steve Klein
sbk@bellsouth.net

> I have several new v400's. They initially connected fine with mpt
> 3.19. But now none of them are recognized by the software. The
> cable is a generic usb. The software has been re-installed several
> times, with no change. Is it possible the cable and/or software is
> damaging the phone interface? Functionally, they all appear ok. They
> just wont connect to the pc. Anyone have any thoughts?

Reply to this Message

Steve Klein - 01 Jan 2005 15:52 GMT

Thx for the suggestion, but the only items listed under COM Ports are the 2
Serial and 1 LPT. Under USB there are two USB Root Hub's and 2 VIA Rev 5
USB Universal Host Controllers. No phones listed.

> Go into Device Manager and delete the phones under COM ports and USB.
> Reboot and run MPT THEN plug in the phone.
[quoted text clipped - 8 lines]
>> damaging the phone interface? Functionally, they all appear ok. They
>> just wont connect to the pc. Anyone have any thoughts?

Reply to this Message

Evan Platt - 01 Jan 2005 18:14 GMT

>Go into Device Manager and delete the phones under COM ports and USB.
>Reboot and run MPT THEN plug in the phone.

Phones will not be listed in Device Manager under com port and USB.
The only thing you'll see in Serial Ports in Device Manager will be
the com ports themselves.

Signature

To reply, remove TheObvious from my e-mail address.

Reply to this Message

Anon Y. Mouse - 02 Jan 2005 02:05 GMT

>I have several new v400's. They initially connected fine with mpt 3.19. But
>now none of them are recognized by the software. The cable is a generic
>usb. The software has been re-installed several times, with no change. Is
>it possible the cable and/or software is damaging the phone interface?
>Functionally, they all appear ok. They just wont connect to the pc. Anyone
>have any thoughts?

This would happen to me. I found that I had to unplug all USB devices
except for the phone data cable, else it was hit and miss.

I personally don't think that MPT is written very well re recognizing
the phone via a USB connection.

Reply to this Message

Steve Klein - 02 Jan 2005 03:50 GMT

Anon--
Thanks for your response. I tried removing the other USB device, no success.
Tried removing the software, and then re-installing again. No success. I
really fear that I have somehow damaged the phones, though I can't imagine
how. Same scenario with both phones.... They were detected the first couple
times and were accessible, then, out of the blue the software wouldn't
detect them. Not sure what to do next.

>>I have several new v400's. They initially connected fine with mpt 3.19.
>>But
[quoted text clipped - 10 lines]
> I personally don't think that MPT is written very well re recognizing
> the phone via a USB connection.

Reply to this Message

Anon Y. Mouse - 02 Jan 2005 04:28 GMT

Try http://www.bvrpforums.com/phpBB2/viewforum.php?f=27

under topics:
"Mobile PhoneTools just says - Initializing"
or: "Mobile PhonTools cannot communicate with the phone."

>Anon--
>Thanks for your response. I tried removing the other USB device, no success.
[quoted text clipped - 18 lines]
>> I personally don't think that MPT is written very well re recognizing
>> the phone via a USB connection.

Reply to this Message

Steve Klein - 02 Jan 2005 05:44 GMT

Thx!!!
Found a solution.... Power the phone off, and back on. It is then detected
by the MPT software!!!

> Try http://www.bvrpforums.com/phpBB2/viewforum.php?f=27
>
[quoted text clipped - 27 lines]
>>> I personally don't think that MPT is written very well re recognizing
>>> the phone via a USB connection.

Reply to this Message