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Cellular Phone Forum / Manufacturers / Motorola / March 2005Is Verizon diagnostic services simply "can you hear me now......good!"
I got a new LG VX3200 phone in October and it has been a good unit, except that lately I am getting calls from people and when I answer, they can hear me, but I can't hear them. I call them back and we have a regular conversation. Then I am dropping calls for no reason while driving or while sitting still (not moving) in a car or in a store. The signal strength varies from 5 bars to no bars. I took it into two different Verizon stores with technicians working there. They didn't do anything other than call my phone while I was in the store and pretty much go "can you hear me now....good!". One guy told me that my roaming software needed to be updated - he said I had the next to last version. I asked him why he didn't hook up the phone to their diagnostic computer, and he told me they sent it out for calibration and they haven't come back yet. That seems like a crock of sh.t to me - it really sounds like Verizon got rid of their Marconi diagnostic machines, and it's cheaper for them to swap out phones if your phone is under warranty - usually with a refurbished unit. Otherwise you have to pay full pop for a new phone, and extend your contract. If your phone has intermittent problems, you are screwed unless the phone acts up while you are in the store. Why do they sell phones under a new every two plan, essentially selling a two-year calling plan, when they know the phones won't last the full time? I mean I know that they are a company trying to make money, but it seems like they are committing fraud if they sell phone under a two year plan and they haev no way to diagnose or fix phones they know won't last two years without problems. >Why do they sell phones under a new every two plan, essentially selling >a two-year calling plan, when they know the phones won't last the full >time? I mean I know that they are a company trying to make money, but >it seems like they are committing fraud if they sell phone under a two >year plan and they haev no way to diagnose or fix phones they know won't >last two years without problems. 1. The great majority of phones, if not abused, will easily last for at least two years. 2. There's nothing wrong with repair by replacement.  SignatureBest regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES: John Navas <http://navasgrp.home.att.net/#Cingular> Hi "John Navas" > 2. There's nothing wrong with repair by replacement. There would be if the phone was a present. Signature(??.?(?*?.? ?.?*?)?.??) ?.???. Steve .???.? (?.??(?.??* *??.?)??.?) Why would the phone having been received as a present make a difference in getting a replacement instead of a repair? It's not like there's sentimental value to a particular phone as there might be to a ring or heirloom. > Hi "John Navas" > >> 2. There's nothing wrong with repair by replacement. > > There would be if the phone was a present. Wait for it... wait for it... It's an ENGRAVED phone with some sentimental saying commemorating some once in a lifetime event so it's absolutely priceless and irreplaceable. (you had to know that was coming) -Quick > Why would the phone having been received as a present > make a difference in getting a replacement instead of a [quoted text clipped - 12 lines] >> ?.???. Steve .???.? >> (?.??(?.??* *??.?)??.?) > Wait for it... wait for it... > It's an ENGRAVED phone with some sentimental > saying commemorating some once in a lifetime > event so it's absolutely priceless and irreplaceable. No offense, but considering the fact that the network is still evolving and the general life span of most phones is accepted as limited, engraving a cell phone and presenting that as a gift is, well, a dumb idea. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. >> Wait for it... wait for it... >> It's an ENGRAVED phone with some sentimental [quoted text clipped - 6 lines] > engraving a cell phone and presenting that as a gift is, > well, a dumb idea. Isaiah, ...it was a joke son. It was in response to a previous post that implied it was some sort of disaster if they replaced a phone under warranty. -Quick HI there >> It's an ENGRAVED phone with some sentimental >> saying commemorating some once in a lifetime [quoted text clipped - 3 lines] > and the general life span of most phones is accepted as limited, engraving > a cell phone and presenting that as a gift is, well, a dumb idea. An idea none the less. Signature(??.?(?*?.? ?.?*?)?.??) ?.???. Steve .???.? (?.??(?.??* *??.?)??.?) > Why do they sell phones under a new every two plan, > essentially selling a two-year calling plan, when they [quoted text clipped - 4 lines] > fix phones they know won't last two years without > problems. Let's see... the newest phone I have is a 2 year old 7135. The next is my trusty TM-510 -- must be about 4 years old. My oldest is a startac with a led display (analog only) -- age unknown... All work just fine and all have a lot of miles on them. You need a phone to use the service. You can buy a phone at full retail with NO plan. You pick a service plan. They will sell you that same phone at a discount for signing a 1 year service plan. If you sign a 2 year service plan they will sell you that same phone at more of a discount. Using your logic, if you bought the phone at full retail with no plan you would be lucky if the phone worked at all... -Quick God - can't anyone of you people answer a simple question - I don't want Verizon to replace my phone with some POS refurb unit - I want them to diagnose what is wrong with my phone like they used to do before when they had the Marconi machine. Whey the f.ck would I pay full pop for a phone with no service plan and then pay for the service? None of you have answered the question - why sell a phone under a new every two plan if they have no way to diagnose or fix a phone other than to replace it with a crappy refurb? >>Why do they sell phones under a new every two plan, >>essentially selling a two-year calling plan, when they [quoted text clipped - 24 lines] > > -Quick > None of you have answered the question - why sell a phone under a new > every two plan if they have no way to diagnose or fix a phone other than > to replace it with a crappy refurb? You're obviously NOT in the repair business. Other than antennas and battery problems, you really cant make repairs on most phones. You really cant make repairs on much of anything these days, especially anything electronic. They just arent manufactured with repairs in mind, period. Refurb isnt crappy, just different. -Pete >> None of you have answered the question - why sell a phone under a new >> every two plan if they have no way to diagnose or fix a phone other than [quoted text clipped - 5 lines] >anything electronic. They just arent manufactured with repairs in mind, >period. Refurb isnt crappy, just different. Having taken apart a few cell phones, there are a number of components which can be repair/replaced without replacing the entire phone: 1) The LCD 2) The mainboard 3) The speaker 4) The microphone 5) The case/shell 6) Battery leads 7) The antenna, and sometimes the antenna leads. Typically individual components on the mainboard can't be replaced, but the phone as a unit can be partially fixed, resulting in a refurbished phone. However, the components are rarely interchangable between different models. As a result it isn't practical for dealers to have repair shops, there are just too many parts to stock. SignatureDo not taunt zombie badgers SO if you can't really repair these phones, what then am I getting in a refurb phone? It was obviously a phone that had problems, so if they can't do anything but replace batteries and antennas, what did they refurb? If they can't do much to a refurbed phone other than battery and antenna replacement, then I am getting a phone where the other non-servicable parts are more likely to break than on a factory-fresh phone. So clearly, these throw-away phone aren't worth refurbing. And I don't need to be in the repair business to use logic to know that your logic sucks - phones that aren't manufactured with repairs in mind shouldn't be refurbed. Refurbing is just a way to foist off a used POS marginal (was once someone else's problem) phone on someone who would otherwise might jump ship when their phone craps out. >> None of you have answered the question - why sell a phone under a new >> every two plan if they have no way to diagnose or fix a phone other [quoted text clipped - 7 lines] > > -Pete what?? Do you think VZW refurbishes phones? The manufacturers do that, right? -Quick > SO if you can't really repair these phones, what then am > I getting in a refurb phone? It was obviously a phone [quoted text clipped - 29 lines] >> >> -Pete I would say Over 60% of phone are repairable . For Carriers Buying a new unit Keeps cost down for the company , a way to get you a new agreement and move inventory..Lots of the fixs are quick as simple as a phone reset cleaning the contacts and replacing an auntena.. Regards one800cellular.com >what?? Do you think VZW refurbishes phones? >The manufacturers do that, right? "Refurbished" can mean a lot of things. It could be a customer who returned their phone and purchased another (not a defective return, just a "I don't like the product" return) SignatureAh, the miracle mile, where value wears a neon sombrero and there's not a single church or library to offend the eye. -- Homer Either the maunufacturer or a special refurb company. There are some companies who contract refurb services and have access to all the OEM parts to do whatever is needed. Generally, a refurb is a unit that has been returned becuase a customer changed their mind or there was some other minor problem. Units with major problems are stripped and recycled with some parts salvaged as spares. A refurb may have cosmetic blemishes but should operate to "as-new" specs. A refurb provided as a warranty replacement will have a warranty equal to the remainder of the original unit's warranty but not less than 90 days. Is it as good as brand new? Actually, it may be better since it was tested to meet spec while new ones aren't always tested and tweaked. It's not brand new, but neither was the phone you turned in. From:Quick quick7135-news@NOSPAMyahoo.com > what?? Do you think VZW refurbishes phones? > The manufacturers do that, right? [quoted text clipped - 34 lines] >>> >>> -Pete |
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