Continuous Problem with Motorola Bluetooth Headset

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ritpg - 15 Oct 2007 15:09 GMT

We bought a MotoRazr V3R phone and Motorola bluetooth headset from
Verizon 6 weeks ago. Since then we have been back to the Verizon store
3 times. The first time they replaced a defective phone (head set
wouldn't join and they told us the memory chip we had purchased and
installed was not being processed by the phone correctly). The second
time they replaced a defective headset. The third time they replaced
the headset again and we were told to go home, charge the headset and
AGAIN go thru the process of connecting/joining the headset. And once
again the &%$(& headset does not work. Has anyone else experienced
anything like this? I've searched the web and I don't see that anyone
else is having these problems. Neither the phone nor the headsets are
being abused in any way. I'm ready to cancel my Verizon contract
because they continue to provide defective Motorola equipment. Any
comments will be greatly appreciated.

Thanks.

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Jim Higgins - 16 Oct 2007 15:47 GMT

>We bought a MotoRazr V3R phone and Motorola bluetooth headset from
>Verizon 6 weeks ago. Since then we have been back to the Verizon store
[quoted text clipped - 10 lines]
>because they continue to provide defective Motorola equipment. Any
>comments will be greatly appreciated.

Charge the headset and try to join it to your phone and then if that
doesn't work, go to a friend's house and try to join the headset to a
non-Verizon phone. If that works, go to the Verizon store and ask
them to join the headset (which we now know is working) to your phone.
If that fails, ask them to join the headset temporarily to an in-store
Verizon phone the same type as yours. If that fails, I'd suggest
there is something defective in the Verizon phone software for your
particular make and model and that they should either release you from
your contract or replace the phone at no charge with a model equal or
better than yours that will join with the headset.

While that makes sense to me if things fail, good luck having the
Verizon store folks see it that way. You may have to resport to a
small claims suit to escape your contract without penalty.

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ritpg - 23 Oct 2007 17:33 GMT

> We bought a MotoRazr V3R phone and Motorola bluetooth headset from
> Verizon 6 weeks ago. Since then we have been back to the Verizon store
[quoted text clipped - 12 lines]
>
> Thanks.

We finally got the Verizon technician to admit the Motorola system has
had many problems - after changing the phone twice and the Motorola
bluetooth headset 3 times. They ended up replacing everything with a
Samsung phone and matching accessories for $19. Now if we can get the
memory chip that was moved from the Motorola phone to the Samsung
phone to work, we'll be all set. We were initially told to reformat
the chip on our PC and everything would be fine. It seemed to be
until the second time we tried to take a picture and got an
insufficient memory alert. We had set up the phone so that photos
would be stored on the chip rather than the phones internal memory.

Technology is fun but it would be nice if it worked.

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PCs Rule - 23 Oct 2007 21:36 GMT

>> We bought a MotoRazr V3R phone and Motorola bluetooth headset from
>> Verizon 6 weeks ago. Since then we have been back to the Verizon store
[quoted text clipped - 25 lines]
>
> Technology is fun but it would be nice if it worked.

Reformat it in the phone and it will probably work for you.

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